I've been using the Egyptian Gold Retinol Serum from Grounded Body as part of my evening skincare routine, and I'm really impressed with the results so far. The serum feels smooth and lightweight wh... See more
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I bought my first product on plane, was happy with it and decided to order the next one online (2020). I never received the my order nor got money back. Customer support is non-existent (i tried... See more
Great products, I have used many of their different scented scrubs, lip scrub and hand sanitiser in the past and all have been fav. The scrub leaves my skin feeling amazing, my fav is the choc orange... See more
I ordered an item and have not received so much as a delivery update, or response to my email. It has been a few days and to wait that long for an update, is uncommon. The comms are poor, and assuranc... See more
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Company details
Written by the company
Cruelty free skincare, supplements, CBD and more
Contact info
Unit 12a, 55 Progress Road, SS9 5PR, Leigh-On-Sea, United Kingdom
- Customerservice@groundedbodyscrub.Co.uk
- www.groundedbodyscrub.co.uk
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Replied to 100% of negative reviews
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My coffee scrub arrived quickly and was…
My coffee scrub arrived quickly and was absolutely gorgeous! And the free coconut sugar lip scrub was a fabulous surprise! Thankyou.x
Love their products
Love their products! The scrubs Improved my dry skin and eczema! So amazed as nothing else seemed to work!
The retinol has reduced wrinkles too! Really helpful and good communication. Definitely recommend this company!
Nothing received and no details provided
Ordered two items from wolfmen skincare at the start of August and haven’t received any updates regarding dispatch or delivery despite numerous emails sent.

Reply from Grounded Body ®
Need To Work on Comms?
I'm submitting an amended review based on the response from the business but there are still issues that I think they need to address.
I received a discount code AFTER checkout for the same item I'd just purchased. The idea of a future discount on the same item is a really good one so if the message reflected this, people wouldn't get frustrated like I did. Different wording needed? 'Buy me again within 3 months and get 10% off?'
The email formatting error genuinely made me think the site was a scam (which it isn't) so getting this fixed ASAP so that it doesn't look bot generated should be a priority.

Reply from Grounded Body ®
Disappointed.
Fabulous product as always (repeat order) but unfortunately poorly packaged. Both packets were covered in an oily substance. I could not see a hole in the packets so can only think they were contaminated when packed up. Very messy 😢

Reply from Grounded Body ®
It clears up skin problems like eczema…
It clears up skin problems like eczema or rough skin. It’s amazing.

Reply from Grounded Body ®
I am obsessed 😍
I am honestly obsessed with the coffee scrubs! Every flavour just smells amazing and my skin has never felt so soft after.
The lip scrub is also a must have! Although if you have a partner buy two because he steals mine.
Would strongly recommend the hair masks too. My hair feels so smooth and shiny after which is a must have in these summer weather.
I could go on because every product I have used I have loved!
Quick delivery, great prices and products are just amazing!
I ordered products & subsequently…
I ordered products & subsequently learned I could buy them here in Ireland which would have worked out much cheaper for me. I went to chat box to find out how to cancel order but no one got back to me & my order was processed & I had to pay €25 duty on items. Not impressed.

Reply from Grounded Body ®
I just tried the coffee coconut scrub
I just tried the coffee coconut scrub. I like the after shower feelings because if the almond oil, skin feels soft and shiny.For retinol, I still don’t know the result, will try it first.
No response, extra payment
No response to my email, don't expected extra payment when delivered...
Vit c hyaluronic serum.
Having bought the vit c hyaluronic serum was disappointed to not be able to get the product out of the pipette.Way too thick to get it out. Too early to say how good this product is.
Great Company
I contacted the company with a query regarding a product for my daughter.
I received an immediate response from Tasha, who was so helpful and kind.
I am so impressed with the level of customer service I've received, I have just started using one of their products, recommended to me by my daughter. I am confident that it won't disappoint and look forward to leaving a positive review in a couple of days.
Cannot thank Tasha enough for going above and beyond. So refreshing to find a company that isn't all about the money, but has a genuine interest in customer satisfaction. Well done.

Reply from Grounded Body ®
Couldn't live without it
Oh my god, the perfection complexion enzyme gel is an absolute game changer, my skin has never been so clear or so smooth and it feels amazing on your skin, would 10/10 recommend!!!
Order not received
I haven’t received my order or any acknowledgment of when it is going to be delivered

Reply from Grounded Body ®
Even though my package took about 8…
Even though my package took about 8 days to get here (Dagenham), the packaging was good and i got a free gift, excellent.
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