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Grow Therapy Reviews 

8,055
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find it easy to connect with suitable therapists aligned with their needs, praising the compassionate and professional staff. The platform is user-friendly and efficient, offering valuable resources like easy insurance processing and flexible scheduling, making the overall experience seamless. However, some people mentioned experiencing issues with customer support, describing it as unresponsive or difficult. Others noted platform problems like disappearing appointments or difficulties with forms and portal access, and dissatisfaction with therapist matches, citing unprofessional behavior or inaccurate profiles.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with their therapists and... See more

Service

People report positive experiences with service, with many finding it easy to access mental health care and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of finding a... See more

Customer service

Users describe positive interactions with customer service, highlighting the support and guidance received,... See more

Website

Reviewers mention positive feedback about the website, with many finding it easy to use and having a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a therapist who truly fit my needs was much easier than I expected. The process was simple, straightforward, and stress-free. I was quickly connected with a therapist who aligned with my goals... See more

Rated 5 out of 5 stars

I can't say enough good things about Dr. Dianelis Ojeda. From my very first appointment, she made me feel comfortable, heard, and respected. She listened carefully to my concerns, took the time to e... See more

Rated 5 out of 5 stars

Grow Therapy Is just what I needed. Their platform says they take mental health seriously and they really do. Since I've started, I can see an improvement in my perspective and outlook regarding my s... See more

Rated 5 out of 5 stars

Grow Therapy is so easy to use. It is an empowering tool that is more than just therapy sessions. It allows me to expand and focus on items at the same time that help me to heal issues in my life. I l... See more


Company details

  1. Mental Health Services

Written by the company

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(8,055)

1,720 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience with Grow…

I had a wonderful experience with Grow Therapy. The platform made it easy to find a therapist who was the right fit for me. Paula Arce has been amazing. She is kind, compassionate, and truly listens. I always feel comfortable talking with her, and she creates a safe, supportive environment where I can express my feelings without judgment. She has given me practical tools that have helped me through my grief and improve my emotional well-being. I am very grateful for her support and highly recommend Grow Therapy to anyone looking for quality mental health care.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Amazing Professional at The least but…

Amazing Professional at The least but by far a 2nd appt heavy hitter in getting into the rapid reload and healing I required and Requested initially. Ready for the work, let's do this together ❤️ Fantastic individual and professional.

15 July 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Alicia,

Thank you for taking the time to share this feedback. We appreciate your thoughtful comments and your willingness to share your perspective.

Rated 1 out of 5 stars

Don't use tech if you don't know how to use it

Wouldn't see me because they claimed I didn't do the intake form. I explained I did them, and asked them to reset it on the portal and have me redo them. They kept saying the forms were there, even though I sent a screenshot proving I already filled out the forms, and wouldn't do my appointment. Don't offer telehealth if you don't know how to use it

15 July 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Rebecca,

Accessing virtual care should be a straightforward process, and we understand how technical issues can create barriers to care.

We'd like to review these concerns and have reached out through Trustpilot.

We appreciate your feedback and look forward to your reply.

Rated 5 out of 5 stars

Very Thankful to have found affordable, helpful guidance

Very Thankful to have found a reputable mental health group that takes our Insurance, the placement process has been excellent. My therapist is no nonsense yet still warm & open , she just recently helped me with finding a good marriage therapist. I'm Truly growing in my confidence and feel supported !

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad Business

My provider is great, and I look forward to speaking with her every week. But this review is not about her. It is about the way Grow Therapy does business. If they have an issue with your payment or your insurance for some reason, they’re supposed to email you and let you know in advance before they cancel an appointment Several times they canceled my appointment at the last minute. My appointment will be on the website the day before, and then the day of my appointment it will be gone. I do not receive an
Email or a message on the Grow Therapy web site that it was canceled or why. When I tried to log on to my appointment with my provider, there’s no appointment there anymore. When you try to speak to customer service, you get a robot. If you ask for a live agent, you’ll get one but only on the chat. You can never speak to a person on the phone. On the chat, they always say it’ll never happen again, but it keeps happening over and over. They claim that my mental health is important to them, but their actions say different. When you have an appointment and you need to speak to your therapist and then your appointment is canceled with no notice, that is not looking out for my mental health. It’s all about the money I guess just like everything else. It is just bad business!!

15 July 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Karen,

Clear communication around scheduling and support is an important part of using the platform.

We'd like to look into these concerns further and have requested more information from you via Trustpilot.

We appreciate your feedback and look forward to your reply.

Rated 5 out of 5 stars

GLOW Telehealth is a SUPERB option

For many even today, some still want to attach something negative towards anyone open enough to acknowledge they utilize the assistance of Mental Health Professionals. I am not ashamed to admit that seeking the advice and counsel of any type of health care professional has made my life so much easier.
I am indeed a client of GROW. I actually really like that their services are Telehealth Services. My insurance provider actually recommended and set me up with GLOW. Their service, from my experience, seeks to help individuals find solutions to whatever issues they may be discussing at a certain time. I feel extremely comfortable with the staff I have dealt with.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Success

I was leery to use an online service for therapy but have truly enjoyed my experience so far. I found a therapist I connect well with and always leave my sessions feeling better.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for finding me an awesome therapist!

While looking for a new therapist, I stumbled upon the Grow Therapy app and I am so glad I did. Not only have I found the most amazing therapist, but this time, it is covered by my insurance. My last therapist cost over $200 an hour and while I really liked him, I really wanted a woman and I loved the fact you could search their specialties. It's been 6 weeks so far and I am thrilled with my therapist and the results so far.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience - not professional care

No responses from provider after first visit. She replied 6 days later.

No resolution to questions sent in portal.

First experience not good. No follow through on calling the pharmacy.

Provider Merit seemed distracted somewhere else looking at her phone during our 20 min appt. Billed for 60 min, no psychotherapy so why was I billed for it:

Jul 8, 2026,

12:00 – 1:00 PM

PROVIDER
Merit Nwosu,PMHNP

CODE & DESCRIPTION
99204+90833: New pt E&M-Moderate MDM and 16-37 min of psychotherapy

7 July 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Britten,

Provider communication and professionalism are important parts of the care experience, and we take concerns related to provider conduct seriously.

We've requested more information through Trustpilot so we can better understand these concerns.

We appreciate your feedback and are awaiting your reply.

Rated 5 out of 5 stars

She is very kind Immediately gives a…

She is very kind Immediately gives a feeling of a safe person. I was immediately able to be comfortable and open up to. She listened to everything I’ve said and offered a very down to earth explanation, or simply explained that some things were not able to be addressed at the moment without the other party that was supposed to be involved. I could immediately tell that she was genuine understanding and willing to help moving forward and what would need to be done to dive into some issues I have brought up before she can actually get feedback. I am looking forward to another session with her with or without the other person that was to be involved.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Dr. G

Dr. Garcia makes talking to her easy. I was so afraid at first, bc I didn’t know what to expect. Her personality shines through her work. She enjoys it. She wants to help. I would definitely recommend her.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Flexibility at its finest!

Flexibility at its finest!

Grow Therapy has helped me connect with providers that are able to fit into my schedule! Being able to read about their experiences helped me match with a provider that has similar work experiences to my own, preventing me from needed to explain my career and how it impacts me on the daily.

I would recommend Grow Therapy to anyone who needs to find a therapist/ psychiatrist with late night/ weekend availability! The app also allows you to connect to your providers easily and provides you with additional education and resources!

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I love that I was able to find a therapist that fits my schedule and is helping me to become a better version of myself.

I love that I was able to find a therapist that works for me on the Grow Therapy app. My therapist, Candice is amazing. I would recommend growth therapy to anyone that is battling any type of mental health issues. There is nothing wrong with getting help to make sure your emotionally stable and can function grow therapy helps you find the right person for you to help you with whatever need for your mental health check them out you will not be disappointed.

12 July 2026
Unprompted review

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