GrubhubReviews 

SERIOUSLY? Note: This is NOT the fault of the driver who kept me updated from the moment he got the order almost 1.5 hours late! I placed a Sonic order around 7pm at the latest to be delivered at 8:30pm. The order that sat at Sonic to be picked up arrived AFTER 10pm - cold burger, melted slushees, etc., so ... I contact GRUB HUB who gives me a $5 Grub Hub coupon worth far less than the wasted order, and why would I use Grub Hub again with their $5 coupon? I wasn't the only disaster that night, so ... it was Grub Hub. I did laugh though as it reminded me of once being stuck in a car wash for 30 minutes ... and when they got me out, they gave a coupon for a free car wash - no thank you. I'll not be back.

2nd bad experience. Order never arrived. 1st said 20m then kept changing window at. Final time 2 hrs later. Canceled order. Clearly driver was not responding or coming.
Fyi this happened to me a while ago and eventually my order just dropped off like it never existed. No email. No courtesy text. Don't use them if you ever want to eat.

I ordered a large order of food from Wendy's and when I noticed the order being delivered was just for a cup of chili and the rest of the order was missing, I attempted to cancel the order so I could resubmit it correctly. I was NOT allowed to cancel the incorrect order. I refused the chili at the door but reassured the delivery person I would make sure they were tipped well. I then called Grubhub to tell them what happened and ask for a refund on the food I did not receive, but paid for. OFEILA refused to make it right, and I paid $18 for a single cup of chili!!!!!!!
I had already placed the order again, and at that point wanted to cancel everything. I was refused cancellation, and ended up spending $36 in delivery fees alone for a hamburger meal and a chili! The total of this little bit of food was outragious!!! I am done with Grubhub and their poor customer service. I feel robbed! I have been a very good, constant, customer to them and this is how I am treated? Nope. Door Dash and other competitive delivery services are my new Grub Hub. Ofelia, you cost your Grub Hub employer a lot of business with your very poor customer support.

site should have capability of grading zero stars;
last evening ordered online Dave's Hot Chicken, no problem, order and payment processed. Received text advising of delivery window - all good.

shortly thereafter a text followed advised of a "delay" and new delivery window - all good, shit happens.

as the delivery window approached, I got advised via text my driver was here? where? Followed by a text from the driver inquiring my building and unit #? Odd as I live in a private home. I asked his location and he was miles away - not even close - saying that's where navigation sent him. by driver or GrubHub unclear - but did get a text from Grubhub advising such and a credit to my account for the purchase and a $5.00 "inconvenience add" Applicable to orders within 90 days.... I replied I would like the charge to my card be credited as no goods were delivered..."not policy" I did get a bit irate and was further advised that I needed to tone it down or my account would be flagged and escalated - apparently the "customer service " team took exception to me referring to their policy as "bullshit" After escalation to "supervisor' still no resolution and no refund. I deal in retail and reversing an errant charge is a best a few key clicks = satisfied customer. You would think a "technology" company of this magnitude would have the capability to do so immediately. Or maybe the "offshore" team of Customer Service reps and supervisors are not entrusted to have that capability. You can say sorry as many times as you want - make it right. HUGE FAILURE!!!

end of saga - stress - hangry - no refund = my next transaction will be spending my money they hold hostage and move on to another provider .

POOR CUSTOMER SERVICE
WORSE REFUND POLICIES
EVEN WORSE - IN MY OPINION, THEY COULD CARE LESS TO EARN AND RETAIN LOYALTY - THIS COMPANTY WILL NEVER FAIL - IT'S A NUMBERS GAME - YEAH MAYBE THEY LOSY ME AND A FAIR NUMBER OF OTHERS TODAY, PROBABLY PALES TO ADD ON'S GAINED.

Driver claimed they smelled marjuana, said it's illegal, refuse to bring food to the door. I do not smoke and do not know what it smells like. This was said AFTER they found out I lived on the second floor. Too lazy to climb stairs. This is my third complaint and my last. I am done.

Waited an hour then told another hour no drivers available customer service gave me the run around finally after 2 supervisors got a refund I wouldn't accept grubhub credit after 2 hours and a headache my husband went to get food never again they suck

My wife ordered food to the hotel in newark. The driver called - wife said I would be down to meet him.
He leaves, sends her a picture of a table with the food on it that is on a floor that does not even remotely look like the floor in our hotel.
When she called to tell him it wasn't here, he simple said "that's why I called" and then hung up. The dude got 20% - nearly 10 bucks to grab some food from somewhere and leave it at a random hotel. Grubhub claimed they can't do anything and to submit an appeal- we'll be filing a fraud report with Amex.

Pizza delivery was 2 hours late. After traveling all day and starving our pizza finally showed up at 1 a.m. Horrible customer service and unresponsive delivery driver. The company gave us a $10 coupon which did not even cover the cost of delivery and driver time. Never using them again.

Once again, Grub Hub fails. They give a range for delivery time, but if delivery runs past the outside of that they just post a new delivery time, advancing it past what is reasonable so that what you order is never technically late.

This is BS, I've waited too many times past what is reasonable, and their "customer service" is non-existent. Every time I've gone to their online "help", it just keeps saying "couldn't load message". Never have I been able to get help from Grub Hub with a late order, nor anything else.

Edit: I finally got my order tonight, but it was missing an item and the bag was not closed. Sick of this, not using Grub Hub again.

I thought signing up as a Plus member would improve my experience. Quite the contrary. Over an hour and the 1st driver disappeared so I the pizza will be ice cold if it ever shows up. The usual GrubHub mess.

My last breakfast order showed up 2 hours late and was literally 1/2 eaten by the driver and instead of a full refund, GrubHub gave me $6 credit towards my next order which is this pizza I ordered over an hour ago with no assigned drivery yet.

Ordered through yelp and was given a 30-50 minute wait time. I called customer service to check on order after an hour and was hung up on first call, second, third and fourth call in 30 minute increments all kept saying to be patient, a driver was on the way…..after the restaurant closed they finally admitted they had no driver coming….grub hub is a scam. The customer service reps are not truthful.

Bad delivery delay I had to cancel never again

Absolutely horrible no customer service never picked up my food and refused help or refund. Made the restaurant I ordered from deliver the cold food I ordered a hour ago.

Horrible delivery service. Drivers refuse deliveries unless adequate tipping and alway miss the address.

Grubhub is absolutely HORRIBLE! Always missing items from order. Grubhub says they’ll refund or credit you but it’s like pulling teeth.Way to much of a hassle dealing with Grubhub.TOTAL HORROR SHOW!BOOOOO GRUBHUB!BOOOOOO!
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I made a Grubhub purchase of 71.00 to Ironborne pizza. I did not receive the food. After 2 hours passed, I canceled the order and requested a refund. The request was not refunded in either repayment nor credit towards a future purchase. After many calls to GH Core Support, I was told that my 71.00 was a donation to them. Please be advised of business fraud

Customer service is terrible. We can't report issues with restaurants too often because they'll stop giving us refunds, as if we're at fault for the restaurants doing terrible jobs. Poor quality. Not even worth it being free for prime users because we'll still be disappointed anyway. Customers are losing more than gaining by using Grubhub. Poor excuse of a 3rd party delivery app. Seems to be getting worse than the experience I had with postmates. No accountability at all from anyone. It's just convenient at times.

I can't tell you how many times they haven't delivered certain items. Last week they missed one person's entire order and again today. As the mom, I gave my food to whoever didn't get theirs. If I had access to a car I wouldn't be ordering from them. So now, again, I don't get to eat anything. I'm sorry, but if a restaurant doesn't include everything, they should still have to deliver

Omg what wasn't wrong, if 2hrs late wasn't enough. I can't believe how incompetent a business can be. What a joke, 2 separate times lastnight, I ordered food. 1st restaurant, over hr & half late. How mighty generous of them 4 issuing me a $5 credit Right? Then I get a message.. that my order was canceled. WHAT? After all that?? Yep..."Did I Learn from that"? Nope.. I sure didn't. I then just ordered from another place. Same Xact thing, happened again after hrs. Of being late..then shortly after..Order Canceled.. (I couldn't make this up). I was so pissed & now hungry too. "Did I learn from that"?? Nope.. I sure didn't ? I again, ordered at 930 am. and again I wait & wait as the hrs. Pass by w No coffee, Still nothing. I contacted CS many times. An as for those $5 & $10 bones, they can shove that in their grub hub. I told them to cancel my order enough is enough. (At least I was 1st. in the canceling process that time). lol. I've now had enough 5 & $10 bones thrown at me. Now ask? Did I learn from that?? Oh hell yes.. I did. And this girl will never ever order from GH ever again. They suck! And thats the honest to bone Truth !!

Drivers are incompetent. Their GPS obviously sucks. It’s not worth the money not worth a delivery fee. Customer service is awful. You might as well use Uber eats