Grubhub Reviews 16,594

I was told they having problems getting an courier and order would be 1 hour to 1 1/2 before delivery and then they canceled my order with out any notification, first time user and probably the last.
Ron edwards

The idiot driver came into the wrong side of the industrial plant I work in (completely different street name), and left the order at an unmanned guard post saying that it was delivered! I had to call their helpline to get the order replaced. Since this was the second time in two days their drivers screwed up, I will no longer be using Grubhub!

Every single time I order food its wrong or late. My food sat for over an hour on my last order, cold, gross and my drink was melted. Garbage

I use Grubhub last week in order to get a hamburger for lunch. I gave explicit directions, in the app for the driver to deliver to my apartment complex. The driver was late coming to my apartment complex and once he got here, he drove around the apartment complex. He sat beneath my balcony and parked, and he must’ve eaten my food. I didn’t get the food and he marked the food as delivered. I tried repeatedly to contact the courier. I called him several times he hung up the phone. I texted him several times he ignored the text. I called customer service and I was issued a credit in excess of $30.. I also had a credit in the system for $25 that will expire July 1. I tried to order food today for pick up with Grubhub because I don’t trust the drivers to do the right thing and at this point, don’t trust him to handle my food. I was told that I’m not allowed to use both credits together. Meanwhile, I have a credit card balance because of your ineptitude. The customer service agent issued my credit in the form of a Grubhub credit and I will say that that’s my fault. I was so angry. I didn’t see what they were writing in the chat.. I will not use your service any longer even though I am a prime customer. If I have credit in the system, why should you be able to legislate how I use them? rest assured, I am going to tell everybody that I know not to use your service, on every social media site that I use.. You’re doing a customer service when you can’t provide them service for the money that they have already spent, in your system, when you did not honor an agreement. My first order with Grubhub was on June 1. They would not accept Grubhub credits used in combination, on June 6.. This is how they extort their customers. They claim that you cannot use the credit together. So, in short, they will use your money, but they want to tell you how you can use it when they have to issue your credit. Never again!

If I could give them less than 1 star I would. This company is truly sickening, I believe them to be Criminal and the equivalent of modern day slavers. I know many people who have driven and currently drive for this abominable company and I’ll say this… in most instances you can make more money holding a sign that reads “will work for food” how they are allowed to operate in the United States is beyond me.

Drivers never picked up two orders march 8 and 9th 2026.
I was texted they grubhut canceled my orders blah blah.
The emails same and was told the money would be refunded IT WAS NOT.
I filed dispute with my credit card company and grubhub lied to them and my dispute was denied.
I am so pissed off I'm considering small claims law suit...

Horrible experience will never use Grub hub again I ordered my food and hour ago and still no currier this will be the last time I called customer service and they couldn’t even help me I told my food would be and they didn’t even care all they said was well call back when you get and it’s cold and we will see what we can do to help out so I said I wanted a full refund and there answer was we will see what we can do well that’s unprofessional and ridiculous this is a constant thing if you don’t have people in the area to deliver my food then don’t do that area I’m sry but this is not right and I will definitely let people know not to order from here bc as far as I’m
Concerned this is a company that doesn’t take responsibility for there drivers and refuses to help this is inexcusable People use this service in good faith that there good will be picked up on time and delivered on time

I placed a lunch order today for several people and the bill came to $169.00. Out of the order there were supposed to be 3 potatoes and we got only one. The cheddar/broccoli sauce smelled rancid and tasted bad! The mushrooms in our salad were slimy and gross. We all had dirt in bits of our salads! Grubhub makes it almost impossible to complain. The numbers say they don't take calls anymore. Now, it's 11:22pm when I finally got a message back from them and now they want pictures. How can I take pictures of non existent food, slimy mushrooms or dirt in my salad. I don't believe a picture of cheddar/broccoli sauce smell or taste bad in a picture! On top of that I threw all the food out! It was the worst meal I have ever had let alone pay $169 for! By the way, the restaurant was the Garden Bar at Ruby Tuesday in Pensacola.

Wish no stars were an option. I ordered food 2 hours ago now. I have called got on the chat. All my efforts were for not. Grubhub has no clue what customer service is. I requested a refund and wanted doordash 15 mins away not 1 more hour. I was told NO!!!!!!! You will take a $5.00 discount for the next time you use us. No I will not. You will refund my money now!!!!!!! Still being told NO!!!!!!!!!!. When the order does not show up. I will be told NO again.

Three separate occasions we have not received our order due to grubhub not assigning a driver and once a driver is assigned when the driver gets to the restaurant the restaurant will have closed. I have tried to contact grubhub to speak to a supervisor and the only thing you are able to contact is AI which is very limited so nothing is being fixed and the place of business you ordered from is getting the blame. Very poor business practices.

Not the drivers fault or the stores fault, but the Grubhub website screwed up and they refuse to make it right. If you are actually chatting with a live person all they type are scripted replies and offer no help whatsoever. I am very disappointed in the Grub hub service. You can't speak to a live individual and all they want to do is blame the customer. True customer service attempts to make things right. Not place blame. Having worked in Customer Service for over 20 years most as a supervisor, you do not blame the customer, EVER. I place an order to be delivered the next day at a certain time. I verified this numerous times. The website does not allow you to go back and see this. They placed and delivered the order over 24 hours early. This order was for almost $300 and was part of a meal for a family for a funeral. Not only did they make a bad situation worse they refuse to further than their script to fix anything. Very poor scripted robotic customer service. This is what AI is leading to.

Grubhub is a complete scam, ever since the merger with Amazon the opportunities have diminished and the tipping has gotten poorer. Driver prices have not been updated with the cost of inflation or gas. The customer service is extremely poor and comical in a sense on how misinformed the agents are. Anyone considering driving for GrubHub should reconsider, they're an absolute joke and nothing but crooks and thieves. Definitely not worth the wear and tear on your vehicle to be paid less than minimum wage. I implore you to boycott this business for their unethical practices and poorly run operations. They're a complete joke 🤣

Here's the issue, in most cities GrubHub plus simply doesn't make sense.

Around lunchtime, expect EVERY restaurant to not be available because of "high demand." Want to search for just the restaurants doing delivery?

Well, you can't. The issue I have is that this is such a simple feature to add that makes so much sense, I know they've thought of it. But if they added it they know the vast majority of users would constantly see "no restaurants available."

I got GrubHub plus on a promo for $1 a month and I feel ripped off. I literally can't order anything in my entire city. Oh I can see restaurants, and I can order pickup, but if I wanted to do that I'd call or go to the restaurant's website.

Alwayse late; they give you an original eta and then adjust it after you've ordered. I also tried to get service for an order that was delayed more than 50 minutes and was told I could not cancel untill after my delivery time had elapsed. It's reall not a great service and they have terrible customer service.

I ordered some food like most do on Grubhub. I got my food and the order was missing half the food I ordered. So I called in. The lovely(not) lady that answered couldnt tell me why she couldnt refund it, but the only thing she could do was offer me a $5 off my next order. I spent over $100 on my order and all she could do is offer me $5 off my next order and not tell me why she couldnt refund me the part of the order that was missing!?!?!?!?!?! I will call back until I get someone that:

A: Speaks fluent english, And,
B: I can understand, And
C: That will help me understand why.

I have nothing but time on my hands and hundreds of phone numbers at my disposal.

I rate Grubhub is well below other delivery services that I use like DoorDash.
I placed an order through Grubhub. They said it would be there within about 45 minutes. An hour and a half later I had not heard anything. I called the restaurant. They said they had never received any order from Grubhub. I assumed it was some sort of mistake and left where I was and went home.
A week later, I got a bill on my credit card. I called Grubhub. It was very difficult getting through to a human. When I finally did, they insisted that the order was delivered. They kept repeating the same words over and over again until I finally gave up and canceled my account.

Food never comes in time always cold. Customer service patronizes their reps are a joke.

GrubHub has the worst customer service I ordered six tacos from Durango taco shop in Las Vegas nv and did not get my food which cost $28. I called the customer service. They would not help me with no refund no nothing All I got was disconnected four times. They hung up on me with no help at all.

Screw grubhub! They don't refund you for orders that were not delivered!!! Scam!!!

One of the worst delivery services I have ever used. Constant delays, zero accountability, and customer support that seems trained to avoid actually solving problems. The order tracking is unreliable, communication is terrible, and when something goes wrong, Grubhub makes customers jump through hoops for basic assistance. The outrageous fees are impossible to justify considering how consistently poor the service is. This company clearly prioritizes collecting money over providing competent customer care. Completely frustrating experience from start to finish, and I will absolutely be using other delivery services instead.