GrubhubReviews 

GrubHub has the worst customer service I ordered six tacos from Durango taco shop in Las Vegas nv and did not get my food which cost $28. I called the customer service. They would not help me with no refund no nothing All I got was disconnected four times. They hung up on me with no help at all.

Screw grubhub! They don't refund you for orders that were not delivered!!! Scam!!!

One of the worst delivery services I have ever used. Constant delays, zero accountability, and customer support that seems trained to avoid actually solving problems. The order tracking is unreliable, communication is terrible, and when something goes wrong, Grubhub makes customers jump through hoops for basic assistance. The outrageous fees are impossible to justify considering how consistently poor the service is. This company clearly prioritizes collecting money over providing competent customer care. Completely frustrating experience from start to finish, and I will absolutely be using other delivery services instead.

HORRIBLE. Waited 2 hours then the order was cancelled. This company needs to go out of business. Avoid at all costs!

Grubhub has the worst delivery of any food order service. Instructions for delivery are SELDOM followed, meaning most of the time I do not realize food has been delivered! Consequently food is usually COLD and INEDIBLE!

Our food was very late and very cold. Grubhub offered $5 credit.
I said no. I won't use it. Never again. Door dash has my business.

Ordered from Applebee’s….got the order in the time in stated. The problem was food missing from the order. Grubhub refunded $9.60 on an item that is $11.59 on the menu. Also prices on the Grubhub app verses the Applebee’s app is significantly higher. The only reason I didn’t pick up myself is because I am sick and the only driver in the household. Will not use Grubhub again. It would be helpful if the drivers took pictures of the food at the restaurant so you could see if something was missing before they leave, then again when they deliver.

I live on a block that has 2 apartment buildings, each at opposite ends of the block. Grubhub delivery drivers either can't read maps, are lazy or stupid or all 3. They left my food at the wrong building despite the fact the addresses are different and both have huge signs with the address on them in the front. Yesterday it took almost 2 hours to get my food from a restaurant 3 miles from me.

Grub hub canceled my order out of nowhere and never gave me a refund.

Took over an hour to get food, watched the delivery driver make multiple stops and deliveries before I got my increadably cold food. NEVER using them again!

Delivery was made over 1.5 hours after the order was ready. I tried to chat with customer service and the AI bot told me there’s nothing they can do. I spent $24 for inedible food and an undeserved tip. I tried to get a refund and customer service bot says chat ended so there is no recourse

every order you place will take 5x longer then any doordash/ubereats order, food always comes cold. 0/10 just use doordash

I ordered from Hardee's through Grubhub. I didn't get the correct order. I called Hardees and got no help from them, so I called Grubhub customer service. The order that Hardee's received was NOT what I ordered. I don't know what went wrong, but it wasn't my fault. I've ordered from Grubhub at least 10 times in the past 3 1/2 weeks since I've been staying at a motel and NEVER had a problem.
Needless to say, I didn't get any help.
I am not surprised as I've read the reviews and ratings of Grubhub, and they are POOR!!!
I will never use Grubhub again and I will be sure to tell everyone I know to never, ever use this company for food deliveries. I'm very disappointed, but certainly not surprised.

Nothing delivered and charged my credit card for 109$.

I am very dissapointed.

Trusty, reliable, hasn't done me wrong yet.

Im a DoorDash refugee I got fed up with all of their games and constantly literally getting robed they mess up your entire order 60 bucks plus and then offer you under 10 bucks to fix it um No I don't think so...not to mention triple charging me in one month for their Dash pass and getting shitty when I caut them and ask about it had to get my bank to get them out of my account. I went back try to use it and all of a sudden all the restaurant's are closed on a wend at 3pm yeah ok disgruntled thieves much?.
That said so far im much happier with Grubhub food arrives on time we were actually able to eat it out of the bag with out having to heat it up tonight its sad that's so exciting for a service one pays so much for but it is what it is a guess I haven't had to deal with their customer service yet so no clue how that is but so far out of the two evils Grubhub is definitely better take from that what you will..

I’ve had pretty much nothing but headaches with Grub Hub in the last year. I get emails for 30% off, then go to use it and it says it’s already been used. I’ve had more than 5 incorrect deliveries (not to my place), and other times I have to walk around the complex either looking for the driver, or for my food at someone else’s door.
My last straw was calling customer service to get the 30% off, her telling me to do the order while on the phone, and after I do she says “I’m sorry I can’t give you a discount”. I said “then cancel the order”, and she replied “I’m sorry but I can’t do that”. I got an email that stated that I had too many requests for refunds!!! If they would do the right thing I wouldn’t ask!!! I’ll NOT use them again!

I did not make a charge of 97.93 on 4/30 on my account. My credit card has the charge that need to reconciled though. It took me multiple tries to get a random refund and I still have not seen the receipt or an explanation. This is theft by GH and needs to be resolved appropriately. Due there being so many options to pick from for delivery service. GH cannot be trusted to not do this again in the future therefore I have cancelled my GH+ and will be using another service moving forward.

Grubhub is by far horrible service. I have had an order placed and its gets delayed multiple times and with doordash a time frame for them is 23-30 mins, and with grubhub its always over an hour and a half. They have promos that dont get applied to the orders and get offered an oops sorry here's $5 for the inconvenience of a delayed or missing item in your order. I highly recommend not using grubhub. Awful AWFUL service

I took an online continuing education class in which I was supposed to receive $35 in credit. This is the second time it hasn’t gone through. The first time the person on chat helped me right away. Now this time I have talked to three chat people and two people over the phone all of which are telling me unfortunately they cannot help me. It is extremely frustrating to spend this much time with their customer service and not have a resolution. If I wasn’t for the credits, I wouldn’t even bother. This is part of the reason why I don’t use this company on regular basis.