GrubhubReviews 

I placed an order and after an hour, I checked and the driver had been "driving to the restaurant" for an hour. Their car on the map hadn't moved so I sent them a message to get an update. All of a sudden, their name disappeared from my order. As I was talking to customer service, They discovered my food had also been picked up. After almost 90 minutes, I was told that *I* would have to re-order and delivery would be almost another hour. I was so frustrated that I told them to cancel my account and give me my money back. They refunded my money and offered me a $5 credit. WHAT? I just told you that I want my account cancelled and somehow you think that giving me a $5 credit that I'll NEVER use is gonna make things right? Never again.

Worst food delivery ever. Doordash and Uber Eats is 100 percent better

This is the second time in a week that I've had a order cancelled by GrubHub, I can't believe this company is still in business, I don't order a lot from them but it would be nice if they could actually fill the order and deliver it, but that is too much to ask, two orders getting cancelled is too much, the drivers are bad enough because they don't follow instructions on where to deliver the food, but having two cancellations in 3 days is a bit much, and customer service is a joke, this whole company is a joke, I don't know how they manage to stay in business with all the screwups and bad reviews and getting sued, what a bad business, I don't think I'll order from them anymore because they just screw up everything.

We’ve had a driver run over our mailbox and they refused to do anything about it. We have also had missing orders in which they refuse to reimburse us. They essentially are stealing from their customers.

Hidden service fees appear after purchase. I was instructed to download the app to locate missing order. Took an hour to locate/receive which was cold by the time I received. $27 for cold fried rice.

They hire the worst drivers possible. A few times they dropped orders during delivery, with food spread all over the box. Today, their driver just cancelled the order for no reasons, and blamed the restaurant. Customer service is absolutely useless.

I placed an order with grub hub...have to take med 1 hr before eating delivery was almost an hour. It was the wrong order by this time 2.5 hrs had past too late to order anything...plus the driver wanted me to take the wrong order...no way...there was stuff I had an allergy to. This is 2nd time Grub hub messed my order up.

Grubhub never stands behind their product. I use Grubhub & they continuously fall short on deliveries! They never deliver the diet coke or ketchup . When you talk to them they claim they can't help you well then get out of the delivery business. It's up to Grub Hub to make sure the deliveries are accurate & with all the condiments order. It's never happen with me .I see why GrubHub has a low rating. You earned it!

Customer service is incompetent, refuse to honor their own delivery time guarantee - even when over an hour late. To top it all off - they unilaterally cancel my order despite clear instruction that I'm willing to wait.

They need to be shut down they put anybody on the platform and they commit crimes. I had two drivers STEAL MY FOOD and grub hub did absolutely nothing about it! Won’t give me their names or anything!!! Pieces of straight solid shit!!!!

I ordered coffee from Dunkin Donuts and it took 2 hours and still wasn't delivered I had to cancel order, I ordered it from doordash and took less than 20 minutes stay away from grubhub

This scam artist company banned me after filing a valid complaint and then wouldn’t let me to speak to a person and then emailed me that they would continue to charge me the fee for their premium service. All this after taking my hard-earned money for ten years. Disgusting.

I’m deleting Grubhub again for the same reason I left before: consistently poor service and no accountability. Over the past few years, I’ve repeatedly received incorrect or incomplete orders and was often told I could not be refunded for items I never received.

As a delivery platform, customers trust Grubhub to ensure orders arrive correctly or to fairly compensate when they don’t. If I pay for an item, I should receive it — every time. It should not matter how many past orders were correct. Paying for food I never received is unacceptable.

Grubhub used to be my top food delivery app, but the service has become extremely unreliable. Unfortunately, I will no longer be using the app.

GRUBHUB CHARGED MY CARD FOR A RESTAURANT NOT TAKING ORDERS AND 45 MINUTES LATER MARKED IT AS "DELIVERED. I WILL REPORT TO DPH AND NFED, DC

I order meals for my 90 year old mother. Last night, the meal was said to be delivered but it was not...It was a really nice steak dinner and a bottle of wine from Outback. Grub hub did refund the order, but it is unacceptable that they allow people to work for them that actually STEAL someone's meal..I think prosecution should be allowed and these delivery drivers arrested for theft

Today is my daughter birthday.
I ordered one of her favorite Thai food and they delivered the order for another person, of course we didnt eat other peoples food that we dont know what it is.
I called them to help me and deliver the right order for me, and the answer was that there is going to be a refund, but we ended up without dinner for a special occasion. Totally wrong and frustrating for me.

My experience with Grubhub left an extremely bad impression of how this company operates toward contracted gig workers.

As someone who works in the training and staffing industry, this situation was especially concerning to me from a professional standpoint while also being someone simply looking for flexible side gig work.

If a company wants to treat drivers like employees through micromanagement, pressure, monitoring, scheduling expectations, and outreach questioning inactivity, then there should also be employee protections, guaranteed wages, benefits, and actual support that comes with that level of oversight.

Instead, Grubhub appears to want the advantages of controlling workers without the responsibility of treating them like employees.

I was contacted by Grubhub because I had not logged into the system yet despite being classified as an independent contractor. I had already been instructed on how to disable inactivity alerts, yet I was still contacted asking when I planned to log in. Before I had even completed a single delivery, I already felt pressured and monitored instead of supported.

The entire reason many people pursue gig work is flexibility. Many drivers have careers, families, health concerns, or unpredictable schedules and need the ability to work when it fits their lives. What I experienced instead felt like micromanagement without the protections or incentives of actual employment.

When I raised concerns about this contradiction during the call, the representative became defensive instead of handling the conversation professionally.

To me, this reflects a broader corporate culture issue that comes from the top down. Leadership sets the tone for how contractors are treated, and this experience left me feeling that Grubhub does not genuinely respect the independence they advertise to gig workers.

After this experience, I will not be supporting Grubhub as either a contracted gig worker or as a consumer. There are other gig platforms available, and I no longer feel comfortable doing business with a company that operates this way.

Last night we ordered for the first time via Grubhub. After ordering from a local restaurant and being charged for the meal, a driver named Oleksandr contacted me via text and asked for my address. I gave it to him and heard nothing further. We were notified our dinner had been delivered. We never got it. It was left at the restaurant because there was a glitch in the app and the restaurant’s address was put in place of mine. By the time we found out the restaurant was closed. Grubhub refuses to refund our money, they will only give us a credit of some sort. Really bad service.

Worse then door dash. Atleast door dash is on time grubhub so late and asking for more money. If you have a choice go with door dash. Grubhub cant even make a 10min delivery within 2hrs. They waited so long the place closed before the food was delivered and the place was open for those 2 hrs.

This was my first time using GrubHub and the order was delivered without the most expensive part (the whole reason I made the order in the first place). When I contacted customer service, they flatly refused to answer any basic questions or fulfill any basic expectations of customer service. When I pointed out that this is bad customer service, they ended the chat/hung up on me. Never again