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GuarantorMyLoan Reviews 

2,003
•
TrustScore 5 out of 5

4.8

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more

Company details

  1. Non-bank financial service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,003)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Edwin

Edwin helped out very much, he was a genuine and very helpful person to be on the phone with, he handled it professionally. Application was easier than i expected and the process was a lot smoother than i thought.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service

Easy application process, Edwin was very understanding and helpful he explained everything in great detail and made sure I understood. A great service they never judge your circumstances or act in bias, would 100% use these guys again.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for more

Tom was super friendly and with this obviously being a quite an embarrassing thing to have to do due to it being debt he came across very supportive and didn’t make me feel bad about needing this service.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Clear process

Clear process, helpful team, and quick communication. They explained everything well, but improving response times even more would make the service even better.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Meda was very professional and took me…

Meda was very professional and took me through everything step by step. It was a great experience for a change have some who took time out to explain everything to me. Made it a very easy and hassle free experience

30 June 2026
Unprompted review

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