Guerin Reviews 

1,009
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 154 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the swift and easy service, noting quick pick-up and drop-off processes. Reviewers frequently highlight the friendly, helpful, and professional nature of the staff. Furthermore, people often receive clean, modern, and well-maintained vehicles, with some even getting upgrades. However, some customers also noted significant dissatisfaction with unexpected and excessive charges, including additional insurance, cleaning fees, and fines for minor issues or tolls. Some people were dissatisfied with staff who were described as unhelpful, rude, or arrogant. Additionally, several reviewers reported receiving cars with pre-existing scratches or mechanical problems, and some felt unfairly charged for damages upon return.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the quick, efficient, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the staff as friendly, helpful,... See more

Price

Customers consistently express dissatisfaction with pricing, frequently reporting unexpected and additional... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the cleanliness, good... See more

Payment

Customers reported significant dissatisfaction with payment processes, frequently encountering unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more

Rated 4 out of 5 stars

Hired a car for a week in Aug 25 from Faro Airport The car was fairly new but had a few scratches particularly on the bumpers and the wheels Took a video and loads of pictures based on the pr... See more

Rated 4 out of 5 stars

Overall good experience with my car rental from Geurin at Faro airport in Portugal. I did book a Seat Ibiza (or similar) and was given a Kia Picanto which was fine, car was modern and drove... See more

Rated 4 out of 5 stars

Booking process is very efficient. The help at the airport also very good. However the pick-up and drop-off take a lot of time so, be prepared!


Company details

  1. Car rental company

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,009)

399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Superb

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was immaculate and a pleasure to drive

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Good cars, excellent services

Good cars, Often received an upgrade. Fast services at car delivery and return on the airport. Clear with respect to price and insurrancys. We prefer Guerin already for years.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Guerin at Lisbon Airport: always smooth checkout

Guerin at Lisbon Airport makes the checkout and checkin process extremely smooth - the best of any car rental company at the airport (I’ve tried many others too). This is because they have many electronic terminals available.

Now I don’t look at the others and go straight here, because it means that I’m out of my flight and into the car in max. 30 minutes.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Good

It was the second time I booked a car with you.
First time, 3 years ago it took time at the airport because the agent was alone and there were other clients before me.
This time I could register my driver license online.
Thank you

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, specially my interaction with Andrei Rufino and Heytor very professional, polite and courteous that’s what makes these guys the number one rental agency in Faro Airport area

11 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look