Guerin Reviews 

Very professional service. The best we ever had so far. Really good, almost new and comfortable car. Free upgrade to automatic transmission if we wanted. And of course we did. Pickup and return process was fast and efficient. Perfect system to check the state of the car and report damages.

Overall great experience, from booking to using fast kiosk at airport, car pickup and delivery. Very friendly staff and service.

All was perfect, except the price!
For 4 days, I have had a VW polo and paid 457.40 euros; it’s huge. As I didn’t have time to book online (normal price for 4 days turn around 160, 180.00e for 4 days). So, I bought it directly at the counter of the airport, and I paid the full price. Too much!

Good experience, nice car

After clearly telling them that I did not want any added features or insurance, they charged me 150.00 euros for something they call pack basic. Pack basic reduces your liability amount. I clearly indicated that I was fully covered by my credit card up to 1 million. The next day I noticed that charge on my card and immediately called they're customer relations department but was met with hostile agent who did not want to listen to my explanation or reverse the charge. Sadly, upon signing the agreement I did not notice the 150.00 charge. I'm currently disputing the charge with my bank.

Buyer beware; Portuguese rental companies are scam artists.

Nice car, good self-serve terminals when collecting the car, friendly staff when collecting and returning

Easy pick up and drop of service with on line registration.

I booked through “Sunny Cars”- I’ve not used them before and honestly was not familiar with them. Over the years I’ve lost count of the number of firms I’ve tried. Too often the experience has been mixed at best.

I have to say Sunny Cars (Guerin) was the best and most complete experience I’ve had to date- a great booking platform, crystal clear terms and conditions, fair policies and very impressive and efficient service. Faultless and for me, this is how all hire car firms should all work!

A warm and friendly welcome - fast collection and drop off process - beautiful vehicle that exceeded our needs - best car hire experience I’ve had.

It was my first time using Guerin, quite impressed with the service, friendly staff and vehicle condition, self checking in for vehicle collection, which I liked, uploading additional photos of vehicle damage via email contract wasn’t working, hence returning to the airport and could be done on return, so wasn’t to worried as photos taken had the time and location on. On return, this was smooth and refundable deposit was back on my credit card the next day. Will definitely use Geurin again and highly recommend if you want to hire a vehicle while on holiday in Portugal.

We had booked a car rental with this company for our summer holiday in Portugal. Signing the contract and collecting the car went very smoothly and quickly at Porto Airport. The car we collected was in very good condition and gave us no trouble whatsoever throughout the rental period. Returning the car was just as quick and hassle-free as collecting it. The staff are very helpful and polite.

Great service, very friendly staff and helpful.

4 * because you provide a very good service. But not excellent. The 5th * will be given when you bring back more people instead of machines.

Easy service, quick pick up and even easier drop off.

Booked a car through rentalcars.com for Faro pickup with Alamo which turns out to be a part of the Guerin group. Alamo purports to be in the terminal but this was not the case (when we arrived all offices at the terminal were shut). At Guerin office I had no option but to pick insurance which effectively more than doubled the cost of the car hire.

Have tried several times to get in touch with Guerin but no response forthcoming.

Avoid this company at all costs.

Great service from start to finish! Uncomplicated system, no
queuing, friendly helpful staff, great location, great car, easy drop off. Five star car rental service!

Easy and smooth process from booking right through to dropping the car off.

The staff were friendly, the car was clean, and I had no issues throughout. I arranged my insurance through a third party, and at no point did they try to upsell me or pressure me into buying additional cover.

Both collection and drop-off were quick and hassle-free. Highly recommended.

Very nice staff. Great experience!

Easy, quick checkin and checkout, all according to contract.