GUESS Reviews 2,121

Terrible customer service. I ordered high heel shoes for a wedding and because I needed it delivered quite promptly to ensure I’ll receive it on time I paid extra for a fast delivery that they claim led would be within 24-48 hours. They charged me £16 extra!!!!! But hey ok, as long as it arrives on time right. Shoes came 5 days later and when I contacted the customer service about the inadequate fee they refused to even deal with me claiming they posted it with an explanation that made no sense claiming that it did arrive within 24-48 hours because it counts from after the day they post it and only on business day. Interesting, the math still doesn’t add up. I won’t be buying from them again.

Guessnz is a scam site!!! I purchased 2 pieces of luggage . After chasing for 3 weeks the tracking number finally registered but all that arrived was a $5 pair of sunglasses !! They said sorry must have been a mistake we will refund u 30% and u can keep the package. I wouldn’t Agee to this as I wanted a full refund or the bags I had ordered. They blocked my emails and kept my money

Awful customer service. Visited on the 01/09/24. Bought a bag and when I got to my car realised inside was damaged and stained. I returned to the store 1 hour after purchasing. The store had just closed and the staff were still there. I spoke to a member of staff through the window as she refused to open the door to speak to me. Explained what I’d just purchased was damaged and I just want it exchanged for one that isn’t. She told me I’ll have to come back another time and walked off. I understand the store was past closing time but she didn't even need to let me in. Could’ve just gone and swapped it for me but made no effort to be helpful. I’ll be seeking a full refund instead of an exchange and will purchase a bag elsewhere with another brand

I have ordered a handbag for my partner nearly 3 weeks ago and it still hasn’t been delivered. When I try to contact them about the only think what they say is that they send it and it is with the delivery company and they will get in touch with them and let me know but still hasn’t received an answer. I got in touch the delivery company and they said Guess hasn’t sent out the package yet. Scammers!!! SCAMMERS!! Guys if u don’t wanna waste your money don’t order from this SCAMMERS!!!

Ordered a bag for my wife.
Order was not delivered because address was incomplete. Bag return to them asking me I need to pay the next shipping if I want my order to be shipped again. Of no!!! refund and will not buy again from you

I always careful wrote the full address before shipping to avoid any problems in all my orders online.

Your worker have one job and they still fail. Not gonna buy from you again.

I’ve bought a lot from Guess in the past few weeks and have loved everything , never had an issue with the quality from the clothes themselves to the delivery. However I did notice one item hadn’t been delivered and there were no further updates on the tracking link. I was apprehensive about contacting customer service after reading these reviews but thankfully web chat agent Maya has been brilliant in looking into the issue and providing me with updates. Granted it took 5-10 minutes to get connected on the we chat , it was worth the wait as I feel they are handling the issue very well. I wouldn’t hesitate in ordering again.

SCAMMERS! Not worth the money! My boyfriend ordered shoes online for me and they arrived with the stitches ripped! (shoes for 120£) We tried to get in touch with them but that’s impossible, if you call the phone number it’s just redirecting you towards the website. If you try to send an email it’s opening a form and at the end it doesn’t allow you to send it! In WhatsApp it’s redirecting you to the website AGAIN! Basically there is no win with them. Do NOT buy from them 0 quality and they are expensive! The worst brand I’ve purchased from ever!

I went to Guess STRATFORD Westfield customer service is horrible the caucasian lady behind the till with an accent she is not weary a name badge so I didn’t get her name GUESS she is very rude,argumentative,impolite and very unprofessional and unhelpful this lady don’t know the word please and thank you she made my shopping experience horrible with Guess,madam working in retail you should be warm,kind,polite,smile,friendly and happy to help you’re customer that’s customer service you show none of these qualities and your working in retail Guess you loss a customer.

I bought a guess watch from west Edmonton mall in Edmonton it was $ 275.00 the wrist band was to big at the time I didn’t make it smaller because they were close so I went back the falling Saturday to get it smaller and it was closed for renovations so I decided to go to the airport mall by the Edmonton international airport to go shopping and get my watch band smaller I went into the guess store and I asked one of the guys working if he could help me make my watch band smaller at first he told me to go back to were I bought it I told him they were renovating he didn’t want to I told him this is a guess store you’re all the same stores he had a bad attitude with me he didn’t want to he asked for my receipt I showed him he didn’t like that I had it on me he was very rude and bad customer service I always go shopping in the guess store he finally took one band from my watch after I had to get upset I asked him to take 2 bands off he only took 1 he was really lazy I will never go shopping back there again and spend money to that store I don’t know why there so rude in that store even if you ask them were something is the never smile or help with anything they have a bad bad attitude with people they should send somebody to check out that store a manager maybe change the people who work there and get people who enjoy working there very disappointed with that store will not didn’t no more money there again and it’s a mess inside the store nothing is organized clothes every were it’s dirty there to they don’t say hello when you walk into the store

I bought 2 pairs of shorts returned one cause tear by back pocket. Recieved another pair riped in the same place by top of pocket. They should last more than 3 times wearing. Not satisfied at all. My wrangler last a couple years. Sad the expensive pair did not last more than 3 times wearing. Never buying them again. If they get a hold of me give me another pair. I will change my review. Heard of the same happening to my brother in law same issue.

Ive purchased ,a few guess bags over time and had ,some bought as presents all genuine ,but after a few uses ,found the material ,starts to peel really quickly ,especially on handles ,i was using one today and when i looked all the material on the handles had all peeled ,i wasnt happy ,for bags at a dearer price ,the material and quality is a real let down ,seems really cheap quality,ive had really cheap bags that have lasted longer and were better quality,from my experience with my hand bags guess has been a real letdown ,on the faux leather material ,i have guess bags that also have material chipped off on the actual bags not just handles ,i used to love guess but not so sure any more as bad quality for the price

This company refuses to deal with their customers nor, their problems. Every time I have brought from these guys, there has been a problem which has been either their delivery systems or stock issue and they don't even acknowledge the issue. Such a rude company with no empathy for it's clients.

Despite not using my GUESS brand shoes excessively over a 3-month period, considering weather conditions and the suitability for my work life, and without subjecting them to any impact, washing, or applying any substances, the patterned part on both sides of the shoes started to fade and whiten. This whiteness has grown over time. I returned the product to the authorized company for a refund or exchange. At the end of the process, I was informed that the shoes were not defective and no exchange would be made. I am truly shocked. There is no brand reliability in Turkey.

A suitcase that I bought only lasted 18 months of infrequent use. When I questioned it with Customer Service there was 'nothing they could do to help' because the photos I sent showed misuse of the product! How do you 'misuse' a suitcase please.....?? The wheels had given up, which to my mind means they can't have been strong enough in the first place because wheeling a suitcase through an airport should NOT make them break! VERY disappointed and will not be purchasing from Guess again.

Guess is my absolute favourite label that I willing spend $$$ on. Much to my disgust. The last handbag broke within 3 hours of using it and now the watch my husband bought me has already started showing signs of it being of poor quality.

Used to be my favorite store and now my least favorite. Bought my last pair of jeans 2 months ago and they are completely destroyed. Quality is mediocre to say the least. I'm back with Levis not by choice but obligations. No one should pay $120 to wear jeans once or twice before the color fades badly. No more guess for me. I was a loyal customer for over 20 years

We had a great experience in DFO in South Wharf.
Siana A was super friendly and helpful and she helped us to find the right size and all I can say everything was great value for money and we bought some lovely jeans from Guess.
Thank you for great service and being so lovely to us and if we ever visit Australia again we will be coming back to Melbourne and your shop just because of great service and smilly faces 😀
Thank you 👍

Ok product but wrong size so you have to pay shipping.. don't loved it ll prefer other options over guess

Hi, I just bought a Jean jumper at guess and really bad zipper in the back. It would open all the time. I paid $80 with a discount of %25 off
Super bad.....

Don’t even worth 1 star , just received my order , a long puffer and it’s very obvious it’s a used puffer you can tell even by the smell let alone l found a used hairband inside the pocket ! I thought this brand new , l wouldn’t pay that much for a used/ second hand puffer !!! It’s just disappointing for a famous brand like guess !