GUESS Reviews 2,121

I've had winter coats from Guess before, always in the same size. This year, I ordered one in the usual size and couldn't even begin to zip it up...didn't even make it to my waist. That's when I found that Guess doesn't offer exchanges. Instead, you have to order a new one and do a return on the old one.

The second time around, I ordered a size larger than usual (still not true to the size chart, but at least zippable) and opted to have it shipped to a UPS Store, which was listed as a free shipping option. I never received a notification that it arrived at the destination, I just checked one day and found that it arrived there several days prior. When I went to the UPS Store, I had to wait for about an hour and pay $20 cash to pick it up because Guess doesn't actually have a shipping agreement with UPS, they just ship stuff there without permission. Rightfully, UPS charges a package handling fee. This is no different than if Guess shipped your package to your neighbor, expecting your neighbor to receive and store it for you. So I called Guess and was told that if I provided a receipt, I'd have the $20 refunded to me within 24 hours.

Days went by without hearing back from Guess after I provided the receipt, so I called again. That time, I was told that nobody said it would be refunded to me (i.e, I was lied to), that instead I would have the $20 automatically applied to any order I placed from Guess.com, simply by using the same email address at checkout.

I tested that by putting together an order, and no discount was applied. So I called yet again, and I was told that there's no such option for automatic discounts. Instead, a loyalty account was created for me, which explains why I suddenly started receiving Guess marketing emails without my permission.

At that point, I told Guess to go $#*! off and keep my $20, that I hope it was worth it to lose my business and have me badmouth them whenever the opportunity arises. They lie over and over again, they claim to provide free shipping that's no actually free, and when they screw up, they try to make up for it by forcing you to spend more money with them.

My experience with Dennis you excellent he was so friendly and helpful

I ordered from Guess on the 12th of December with the promise of delivery before Christmas - what a lie!! Had to chase up the tracking number 3 times as it was not working to simply be told there was a 'delay' - terrible customer service. Resolution given was a five percent off a future order - don't think I will be using that!!! Insulting offer, no compensation for having ruined a Christmas gift!

Purchased items 15 th Dec for Christmas 28 th Dec several phone calls and emails later and I have not received the items.
Customer service is atrocious and unproductive unfortunately not well trained and no option to speak to a manager or supervisor. I am left waiting for 7 days to receive a refund if the items are lost at customs!! Do not buy from this company they are not as good as you would expect. I live in the UK. I now have to wait for my £106 refund to go and buy the presents I had purchased for Christmas. Very disappointed to say the least. I was not offered any kind of compensation or sincere apology.

I purchased a Guess handbag for my daughter for Christmas in 2021. She has only used the bag for special occasions, no more than once a month. At the top of the bag the leather is peeling away all along the zip quite badly. I contacted Guess with the receipt and photos, they were completely dismissive and not interested at all. This is very disappointing as the bag was expensive (over £80) and not the quality we would expect from Guess. I would suggest avoiding this brand in future, it is poor quality and will not last.

The worst company ever… i placed one order 12th december, still waiting to receive it. The tracking number it’s not working, the customer service is rubbish… this was my first order from the website, but i’m sure the last one as well… the live chat not available 0-24 also they are not helpful, just lying always, they don’t know where is my order, that’s why they are ignore my emails… TERRIBLE CUSTOMER SERVICE

I bought this bag in Aug 2023 at Cause way point woodland to give myself as a birthday gift about $100.
Unfortunately, after 1 week of use the skin dropped off. The material is very bad. I got very bad impression. Will never by it again.Very disappointed with the quality of bag. Wil not recommend anyone to buy GUESS bags

Terrible. Will not purchase from Guess ever again. Customer service is terrible.
I purchased a tshirt instore in October for a birthday in December (because I’m organised). Anyway, the tshirt doesn’t fit but guess will not offer an exchange or store credit. I don’t expect a refund with it being out of the 30days but to be offered nothing at all. Now my partner has a tshirt that is too small and I’m just expected to be £25 out of pocket. Absolutely disgusting. I emailed customer services after not being happy with the girls response in store and customer service are just as bad. They do not care about their customers and offer no resolution at all.

I ordered things on 8th December still no sign of them been dispatched yet what a joke said they would arrive in time for Christmas I don't know what Christmas they talking about

Awful. Do not order from here. Tracking doesn’t work. I messaged them to find out where my order is and a bot responds directing me to their useless website which doesn’t tell me either and which I already checked.

They Clearly couldn’t be bothered to check my order number.

Don’t bother.

Still waiting for my parcel AND for the tracking to appear… it’s been a week already.

Just don't use at all - lie about shipping times states 3-5 days to arrive in store then on their website then once they take payement send an invoice to state 4-8 business days to arrive in the UK then it's 3 working days from then to arrive. Very misleading and incompentent sales staff which is obviously outsourced. Just don't buy anything from their website - probably explains why guesses prices and clothing quality has dropped!

Thanks for the watch.
Incredible.
Good customer service.

Still waiting for my order. I have managed an online chat which it was explained that the delivery times are from when DHL are in receipt of the item. I ordered 10 days ago and have been told the item is in Italy. I will never purchase from this company again it’s a shambles. The U.K. customer service number doesn’t work and no one responds to emails. BUYER BEWARE

Ordered 3 items and 2 were cancelled with no explanation. Even though they are still on sale on the website. Contacted live chat 3 times to get answers and they now taken the live chat option off my account. No reply from email either. I now missed out on the discount as it was but 2 items for qualify. Shocking customer service

Absolutely shocking customer service. My parcel gone missing on 22nd November they are doing everything to just leave it without refund. DHL - don’t recognised the tracking number. This was first and last time I’ve got something from their website/ they just don’t care at all! They just don’t reply for e-mail , life chat is pointless and at the moment isn’t available

I am writing this to share my extreme disappointment with online purchase of 4 guess bags. I went to Canberra Outlet (listed in the list of retail store link) to return 1 bag (out of 4 bought online) on 9th December. Store manager was absolutely unhelpful and unwilling to help. He was unable to explain why a store listed on retail store list wouldn't take my return.

The information provided by store manager was misleading and conflicting with the return instructions on the product purchased (Snapshot attached).

I am travelling in 2 days and now have to arrange for a drop off and pay for the postage too. Again, these steps are only if there are no retail stores nearby. Guess is missing transparency and honestly to their customers here. Providing incorrect information at the time of buying and then changing the return conditions upon receipt of the product.

Absolutely disappointed and would never recommend an online purchase to anyone.

stay away.... I ordered two jackets (price£245), long time for delivery, for faster 3 days you need pay £15. I left one of them and second try to return.
Just...poor customer service, wrong information sent by email or on website as well. I visited many return point including Yodel and refused to take the package, inform me, we not cooperate for free with Guess. I am got under stress, really disappointed.

Poor quality of items ,very bad custumer service . Not recommended to buy!

Received my parcel via DHL on 29th November which is a Christmas present for my wife.....opened the box and to my utter dismay/shock/disappointment I have NO WATCH inside the Guess box...main packaging was fully intact so had no reason to doubt anyone...as a previous customer I am totally shocked that you pay £80 for empty boxes when bought online... sent an email to their customer service dept so hopefully they can redeem themselves and send me what I've paid for.....

I wish I give none 🌟 for review Guess service.

What a shame service with no free return option for shopping online?????
Considering you in purpose putting size is NOT international standard!!
I used to size M but according to your size measurement is S.
I doubt it would not fit on me. But I just follow your stupid standard!!!!!
I'm not happy. And never buy online this stupid website!