The Guinness Partnership Reviews 

Andy was very welcoming, polite, and thorough during my call to book in repairs

Helped with all my repair issues

She responded to me nicely, and answered all my questions, and helped to book a repair appointment for me.

Fast friendly, talked me how to use a video call which was great. You were Brilliant

Easier to explain and understand the question asked very helpful

I contacted jeetu part of the Guinness customer service team today very distressed regarding a situation in our communal garden, not only was jeetu calm, empathetic to my situation! He also acted on events whilst I was on the phone, he also guided me to everything else I needed to do. I cannot express my gratitude for your assistance and for calming me down. Today jeetu you went beyond the call of duty! And I truly appreciate it.

Good feedback, it's good that you can video to issues and problems you are getting and sending directly to who deals with the problems..

I would like to thank Andy for the excellent service he provided. He was professional, polite, and understanding throughout. He took the time to listen to my concerns, explained everything clearly, and made sure my issue was resolved as quickly as possible. His kindness, patience, and helpful attitude made a real difference. Andy is a credit to The Guinness Partnership, and I really appreciate all of his support. Thank you, Andy!
Kind regards Adriana

Guinness partnership housing

Very happy with service person realy sort out my complains on spot highly recomended

Mike c was such a really nice lad, easy to talk to and very helpful. One of the nicest people I've spoken to in a long time. He is an asset to the guiness trust team in my opinion. He dealt with my request which were many in a professional and easy manner.

Very helpful nothing was to much trouble all sorted in a very short time

Very nice and polite and done everything she can to get things sorted for me

Very good and nice

very helpfull and very nice to speak u. got appointment sorted for repair.

I was able to report a repair with ease using chat

The lady that I spoke to was very helpful and clear spoken and made it very easy to understand everything.

She was very friendly and helped me sort out my repair very quickly and smoothly.

The colleague I spoke with was very helpful and patient. She took her time to take me through what she was doing and explained the next steps. Thank you for been kind.

When I contact Guinness, I always get a professional experience. The lady I spoke to this time, the same as every time, was calm, collected, informative and the ability to just listen. Do not go down the AI route. Guinness needs these awesome people.