The Guinness Partnership Reviews 

Very helpful and friendly man who was able to book appointment for my repair in a few seconds. He was very helpful and asked is there anything he could help me with. I have never had such a helpful person on your team before. All inquiries was sorted. I hope he picks up my call next time.

Andy was very helpful regarding all my queries

I spoke with Ibby who was really helpful and provided great customer service.

Good communication and very friendly empathetic

Paul was very helpful, Guinness definitely seems to be taking leeks & mould more seriously than Clarion ever did for me

I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confidently to help me resolve it. I wish all operators were like her- give her a promotion!!!

Once I finally got through the operater was very helpful

Very helpful polite customer service

This morning I reported some repairs, this gentleman was very patient and willing to help get this sorted. His service was amazing, really polite. Thank you for the lovely service you gave me.

Very helpfull, gave me all the info i need

I spoke to a lovely gentleman called Howard , I had quite a lot of repairs to report he was on the phone with me for quite awhile and helped me so much. I’m very grateful, thank you Howard.

Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one came from the G.T. to (myself) around six weeks or so ago, hoping it can be sorted out eventually.

The customer service man was exemplary with his help and advice

Great customer service.
Easy to get hold of .
Sam was very helpful and had alot of time and patience.
All sorted. Thank you

The gentleman I spoke to Izzy was very helpful and sorted my problem out straightaway.

I spoke with Dhanish Ali. He was very friendly, understanding and managed to help me with my query. Excellent customer service.

I spoke to a lovely lady called ALISON today ,to report some repairs that needs to be done in my house ETC ,she was very professional,polite,and friendly,very helpful and took the time to explain things to me,so thank you ALISON for all your help today.

Hi no body has been and the repairs are not done yet it's a joke

Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded the staff training because the call I just had change my opinion Guinness South completely! Keep up the great work and seriously hold on tight to Ibby, a real asset to any customer based role 👍🏽

Was just a quick call to cancel a repair I managed to get done myself.
Adviser on phone very polite and helpful.
Wait time to get through always long.