Gumtree has always served me well. Easy setup and navigation. Ease of refreshing items if not sold in the specified time of 1 month on the free listing. Early warning when ads are about to expi... See more
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Gumtree.com.au is Australia’s local marketplace, connecting more than 7 million* buyers and sellers every month in the local community. Buy, sell and find almost anything across hundreds of categories – including: Home & Garden, Cars, Jobs and more. Find what you’re looking for with ease and post on the move with the Gumtree App. You can easily download from the App Store or Google Play. *average Jan-dec 2016, Nielsen
Australia
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It was easy to create the add and item has been sold quick.

Reply from Gumtree Australia

Reply from Gumtree Australia
I love using Gumtree to sell my items.
It easy to put items up for sale.
Most inquiries are genuine.

Reply from Gumtree Australia
Great easy to use no hassels havnt used for while still great place to sell and buy

Reply from Gumtree Australia
An excellent place for advs for almost everything. Reasonable personal data being used and costs involved.

Reply from Gumtree Australia
I use to be able to place ads and purchases from Gumtree without a hassle, unfortunately those days are gone. I do not and never have had a mobile phone and now unfortunately they are in the "Sending a code to your mobile" phase, without taking into account anyone who does not have that access. They are full of apologies and platitudes, but at the end of the day its "we don't give a care" thats our policy and too bad if it inconveniences you.

Reply from Gumtree Australia
Buyers came on time.
I am still learning to write better ads.
It's a great way to meet new people.

Reply from Gumtree Australia
Great Experience.
From the moment Customer decided to contact us
till the sale deal all went well and very positive.

Reply from Gumtree Australia
Easy to manage listings, and communication with customers very good. Very easy to do listings.

Reply from Gumtree Australia

Reply from Gumtree Australia
Gumtree is a great site, brings local buyers and sellers together very well.

Reply from Gumtree Australia
I tried to log into my account. It wanted to send me a security SMS code to my phone. I have since changed phone numbers and they did not offer any other MFA options. I contacted them via their support page. They came back with a list of questions that were impossible to answer. These were their questions:
- When was your account registered?
- What is the name listed on the account profile?
- What is the title of the last ad you posted, and when was it posted?
- What was the name of the last person you messaged via Gumtree Messenger, and which ad was it related to?
- What is the suburb/post code saved to your profile?
I have not posted an ad for a year and a half. Other than name and post code, who in the world would be able to provide that level of detail from memory? I answered as best I could, but after I replied, pure silence from Gumtree. Thus their customer service is really poor.
It drives me nuts these companies that only offer security codes via SMS. with no back up method to access acount. People change their number!! I am sure the I am not the only one that has.

Reply from Gumtree Australia
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