Gumtree Australia Reviews 

791
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform easy to use for setting up and navigating listings, with many appreciating the straightforward process for selling items. The service is often described as seamless and efficient, allowing for quick sales and effective communication with potential buyers. Many users value the ability to list items at no cost, making it an attractive option for decluttering and connecting with local buyers. However, some people mentioned issues with the website's updated interface, requiring too many clicks and making it difficult to manage ads. There were also concerns about the search engine's effectiveness and the difficulty in accessing accounts due to stringent security questions. A few customers expressed dissatisfaction with the slow selling times for certain items and the high cost of ad boosting features.

What people talk about most

Product

Reviewers highlight positive aspects of product sales, noting that items often sell quickly and easily.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the website and app as very easy to... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and convenience... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting satisfaction with reasonable prices,... See more

Service

People report positive experiences with service, often highlighting good communication and promptness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gumtree has always served me well. Easy setup and navigation. Ease of refreshing items if not sold in the specified time of 1 month on the free listing. Early warning when ads are about to expi... See more

Company replied

Rated 5 out of 5 stars

It's not too difficult to sell things on Gumtree in Sydney, a fewer buyers make nonsense offers, you got to be careful in dealing with people,.but at the end, there still are a few Genuine Buyers and... See more

Company replied

Rated 5 out of 5 stars

My last Gumtree sale was an easy, early drive-by, someone picked up an outdoor sink. The interaction via Gumtree message and phone was friendly and straight forward. I deal with a lot of scammers on G... See more

Company replied

Rated 5 out of 5 stars

Despite selling most items on FB Marketplace, I still list them on Gumtree as well and occasionally sell here. Interestingly, it's often the higher value items, like my caravan, the sell on Gumtree.... See more

Company replied


Company details

  1. Online marketplace
  2. Media company

Written by the company

Gumtree.com.au is Australia’s local marketplace, connecting more than 7 million* buyers and sellers every month in the local community. Buy, sell and find almost anything across hundreds of categories – including: Home & Garden, Cars, Jobs and more. Find what you’re looking for with ease and post on the move with the Gumtree App. You can easily download from the App Store or Google Play. *average Jan-dec 2016, Nielsen


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

791 reviews

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4.5

All reviews

(791)

569 reviews in the last 12 months

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Rated 5 out of 5 stars

It was easy to create the add and item…

It was easy to create the add and item has been sold quick.

1 May 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi there Malgorzata,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear it was easy to create your ad and that your item sold quickly, and we truly appreciate your positive experience with Gumtree.

Rated 5 out of 5 stars

It was super easy.

It was super easy.

2 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Julie,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear you found Gumtree super easy to use, and we truly appreciate your kind words and support.

Rated 4 out of 5 stars

Very effective

Very effective, easy to set up. The messaging system is effective.

30 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi MR C,

Thank you for taking the time to share your feedback with us.

We’re pleased to hear you found Gumtree effective, easy to set up and that the messaging system worked well for you. We truly appreciate your support and feedback.

Rated 5 out of 5 stars
Gumtree Australia logo

Reply from Gumtree Australia

Hi Tony,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear you had an easy smooth transaction, and we truly appreciate your support and positive experience with Gumtree.

Rated 5 out of 5 stars

easy and efficient thankyou

easy and efficient thankyo

30 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Kay,

Thank you for taking the time to leave us your feedback.

We’re delighted to hear you found the process easy and efficient, and we truly appreciate your kind words and support.

Rated 3 out of 5 stars
Gumtree Australia logo

Reply from Gumtree Australia

Hi Tony,

Thank you for taking the time to share your feedback with us.

We’re pleased to hear your item finally sold, and we truly appreciate you sharing your experience with Gumtree.

Rated 5 out of 5 stars

I love using Gumtree to sell my items.

I love using Gumtree to sell my items.
It easy to put items up for sale.
Most inquiries are genuine.

29 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Bidwin,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear you enjoy using Gumtree to sell your items, and that posting is easy and most enquiries have been genuine. We truly appreciate your kind words and support.

Rated 5 out of 5 stars

Great easy to use no hassels havnt used…

Great easy to use no hassels havnt used for while still great place to sell and buy

27 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

We're happy to hear that your experience was easy and hassle-free! It's great to know our platform remains a great place for your selling and buying needs. Thanks for the positive feedback!

Rated 5 out of 5 stars

An excellent place for advs for almost…

An excellent place for advs for almost everything. Reasonable personal data being used and costs involved.

27 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Srey,

We're happy to hear that you found Gumtree a great platform for advertising and we're happy your item was sold. Thank you for your positive feedback!

-The Gumtree Team

Rated 1 out of 5 stars

Sign up with your mobile phone or P=== Off.

I use to be able to place ads and purchases from Gumtree without a hassle, unfortunately those days are gone. I do not and never have had a mobile phone and now unfortunately they are in the "Sending a code to your mobile" phase, without taking into account anyone who does not have that access. They are full of apologies and platitudes, but at the end of the day its "we don't give a care" thats our policy and too bad if it inconveniences you.

25 April 2026
Unprompted review
Gumtree Australia logo

Reply from Gumtree Australia

Hi there,

We appreciate you taking the time to share your experience. We recognize the frustration caused by our mobile verification process and apologize for any inconvenience. We're sorry that our current policy affects your ability to use our services. Your feedback is valuable, and we'll certainly consider it as we evaluate our user experience.

-The Gumtree Team

Rated 4 out of 5 stars

Sold items as planned

Sold items as planned

27 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Jon,

We appreciate you sharing your experience! We're glad our services met your expectations and that your items have sold.

-The Gumtree Team

Rated 5 out of 5 stars

Good sales

Good sales helped

26 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Kat,

We're happy to hear that you were able to sell your items and that you had a good experience on the site. Thank you for sharing your feedback, we do appreciate it!

-The Gumtree Team

Rated 5 out of 5 stars

Buyers came on time

Buyers came on time.

I am still learning to write better ads.

It's a great way to meet new people.

26 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Stephany,

We're glad you enjoyed your experience and that the buyers arrived on time. We appreciate your feedback and yes, it is a great way to meet new people .

-The Gumtree Team

Rated 5 out of 5 stars

Easy to deal with

22 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Phil,

We're happy to hear that your experience with us was easy. Thank you for your positive feedback; we appreciate it.

-The Gumtree Team

Rated 5 out of 5 stars

Great Experience.

Great Experience.
From the moment Customer decided to contact us
till the sale deal all went well and very positive.

26 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi there,

We're happy to hear that your experience was positive from start to finish. It's great to know that the sales process went smoothly for you. Thank you for sharing your feedback.

-The Gumtree Team

Rated 5 out of 5 stars

All good went well

26 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Diana,

We're happy to hear that everything went well! Thank you for your positive feedback; we appreciate it.

-The Gumtree Team

Rated 5 out of 5 stars

Easy to manage listings

Easy to manage listings, and communication with customers very good. Very easy to do listings.

25 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Linda,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear you’ve found Gumtree easy to manage for listings and customer communication, and we truly appreciate your kind words and support.

Rated 5 out of 5 stars

One buyer bought all the birds.

A very honest and repeat buyer bought the lot.

23 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Stephen,

We're happy to hear you had a great experience with a repeat buyer. Thank you for sharing your positive feedback; we appreciate it!

-The Gumtree Team

Rated 5 out of 5 stars

Gumtree is a great site.

Gumtree is a great site, brings local buyers and sellers together very well.

22 April 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Simon,

Thank you for your positive feedback; we appreciate you taking the time to share your experience! We're also happy to hear that our platform effectively connects local buyers and sellers.

-The Gumtree Team

Rated 1 out of 5 stars

Whatever you do, don't change your phone number or you'll never access your account again. And customer service is poor.

I tried to log into my account. It wanted to send me a security SMS code to my phone. I have since changed phone numbers and they did not offer any other MFA options. I contacted them via their support page. They came back with a list of questions that were impossible to answer. These were their questions:
- When was your account registered?
- What is the name listed on the account profile?
- What is the title of the last ad you posted, and when was it posted?
- What was the name of the last person you messaged via Gumtree Messenger, and which ad was it related to?
- What is the suburb/post code saved to your profile?
I have not posted an ad for a year and a half. Other than name and post code, who in the world would be able to provide that level of detail from memory? I answered as best I could, but after I replied, pure silence from Gumtree. Thus their customer service is really poor.

It drives me nuts these companies that only offer security codes via SMS. with no back up method to access acount. People change their number!! I am sure the I am not the only one that has.

18 April 2026
Unprompted review
Gumtree Australia logo

Reply from Gumtree Australia

Hi Lee,

We appreciate you sharing your login experience and understand the frustration with SMS security codes and the account recovery questions.

We have taken a look into this and it seems to have been resolved by our support staff, though we do apologise for any inconvenience this has caused.

We'll review our support process and security options to improve our service. Thank you for your feedback.

-The Gumtree Team

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