It's not too difficult to sell things on Gumtree in Sydney, a fewer buyers make nonsense offers, you got to be careful in dealing with people,.but at the end, there still are a few Genuine Buyers and... See more
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Review summary
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My last Gumtree sale was an easy, early drive-by, someone picked up an outdoor sink. The interaction via Gumtree message and phone was friendly and straight forward. I deal with a lot of scammers on G... See more
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Despite selling most items on FB Marketplace, I still list them on Gumtree as well and occasionally sell here. Interestingly, it's often the higher value items, like my caravan, the sell on Gumtree.... See more
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Gumtree's interface is great and easy to use. However, it no longer attracts buyers. The item was sold via Facebook Marketplace, which has a terrible interface and menu system but, strangely, does a... See more
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Company details
Written by the company
Gumtree.com.au is Australia’s local marketplace, connecting more than 7 million* buyers and sellers every month in the local community. Buy, sell and find almost anything across hundreds of categories – including: Home & Garden, Cars, Jobs and more. Find what you’re looking for with ease and post on the move with the Gumtree App. You can easily download from the App Store or Google Play. *average Jan-dec 2016, Nielsen
Contact info
Australia
- www.gumtree.com.au
4.5
Excellent
792 reviews
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Whatever you do, don't change your phone number or you'll never access your account again. And customer service is poor.
I tried to log into my account. It wanted to send me a security SMS code to my phone. I have since changed phone numbers and they did not offer any other MFA options. I contacted them via their support page. They came back with a list of questions that were impossible to answer. These were their questions:
- When was your account registered?
- What is the name listed on the account profile?
- What is the title of the last ad you posted, and when was it posted?
- What was the name of the last person you messaged via Gumtree Messenger, and which ad was it related to?
- What is the suburb/post code saved to your profile?
I have not posted an ad for a year and a half. Other than name and post code, who in the world would be able to provide that level of detail from memory? I answered as best I could, but after I replied, pure silence from Gumtree. Thus their customer service is really poor.
It drives me nuts these companies that only offer security codes via SMS. with no back up method to access acount. People change their number!! I am sure the I am not the only one that has.
18 April 2026
Unprompted review
Reply from Gumtree Australia
Hi Lee,
We appreciate you sharing your login experience and understand the frustration with SMS security codes and the account recovery questions.
We have taken a look into this and it seems to have been resolved by our support staff, though we do apologise for any inconvenience this has caused.
We'll review our support process and security options to improve our service. Thank you for your feedback.
-The Gumtree Team
EASY TO USE AND SECURE
21 April 2026
Reply from Gumtree Australia
Hi Robert,
We're glad you found the site secure and easy to use. Thank you for your positive feedback; we appreciate it.
-The Gumtree Team
Reply from Gumtree Australia
Hi Paul,
We're happy to hear that you find our platform a great place for you to sell your items! Thank you for sharing your positive experience with us.
-The Gumtree Team
Reply from Gumtree Australia
Hi Ian,
Thanks for letting us know that you are happy and satisfied with how the site operates and congratulations on your sold item. Thank you for sharing your feedback.
-The Gumtree Team
I have had to check not just my email…
I have had to check not just my email lately, but also my Gumtree message site. I have submitted my complaint & they have contacted me to let me know that it's being looked into. So whilst my buyer -Elva - deserved a 5 start rating, whatever is going on with the site has cost me customers & caused a lot more contacting. Not just me to the potential buyer, but also from them to me. I know as they've told me what they've tried to send that doesn't go through.
Up to the last month, I would have given a 4 stars rating, but until this issue is resolved I reckon a 2 start rating is generous due to all of our time wasted.
29 March 2026
Reply from Gumtree Australia
Hi John,
We appreciate you sharing your experience. We're sorry to hear about the messaging issues and the impact this had on your interactions. We're glad our team is looking into your complaint, and we value your patience as we work to resolve this. We appreciate your feedback.
-The Gumtree Team
Gret job happy customer nice website
21 March 2026
Reply from Gumtree Australia
Hi Alex,
We're happy to hear that you had a great experience with our website. Thank you for your positive feedback; we appreciate it very much.
-The Gumtree Team
Thanks to Gumtree, sold the item quick and painless
Thanks to Gumtree, sold this item quick and painless
19 April 2026
Reply from Gumtree Australia
Hi Bill,
We're happy to hear that you had a quick and painless selling experience using our platform. Thank you for sharing your positive feedback with us!
-The Gumtree Team
Reply from Gumtree Australia
Hi Graeme,
We're happy the site was simple to use, and you achieved good results. We appreciate you letting us know about your positive experience!
-The Gumtree Team
Sold fast
I have sold numerous times on gumtree without issue and my items have sold fast.
17 April 2026
Reply from Gumtree Australia
Hi Gary,
We're happy to hear that you've had such positive experiences selling on our platform and that your items have sold quickly. Thank you for sharing your success!
-The Gumtree Team
Reply from Gumtree Australia
Hi Geoffrey,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear you found Gumtree’s free ads helpful for low cost and free items, and we truly appreciate your support and positive experience with Gumtree.
WIDE EXPOSURE UNFORTUNATELY TOO MANY…
WIDE EXPOSURE UNFORTUNATELY TOO MANY SCAMMERS ALSO WOULD BE BUYERS DO NOT READ THE ADS IN FULL AND FOLLOW INSTRUCTIONS
18 April 2026
Reply from Gumtree Australia
Hi there Rock,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear Gumtree gave your ad wide exposure, and we also appreciate you highlighting the importance of buyers taking care to read listings properly and stay alert when buying and selling online. Thank you for sharing your experience with us.
Excellent speedy sale.
18 April 2026
Reply from Gumtree Australia
Hi Barbara,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear you had an excellent speedy sale, and we truly appreciate your support and positive experience with Gumtree.
Excellent platform.
18 April 2026
Reply from Gumtree Australia
Hi Susannah,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear you’ve found Gumtree to be an excellent platform, and we truly appreciate your kind words and support.
My ad received adequate viewership.
17 April 2026
Reply from Gumtree Australia
Hi Edwin,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear your ad received good visibility, and we truly appreciate you sharing your positive experience with Gumtree.
Very smooth and easy transaction…
Very smooth and easy transaction whereby I sold
7 books to the one buyer.
17 April 2026
Reply from Gumtree Australia
Hi Angela,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear you had a smooth and easy transaction and were able to sell all 7 books to one buyer. We truly appreciate your support and positive experience with Gumtree.
Reply from Gumtree Australia
Hi there Ole,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear it was easy to sell your item on Gumtree, and we truly appreciate you sharing your positive experience with us.
Soon after posting the advertisement I…
Soon after posting the advertisement I got a couple of replies and over the following days sold it.😃
16 April 2026
Reply from Gumtree Australia
Hi Toby,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear you received replies soon after posting and were able to sell your item quickly. We truly appreciate your kind words and support.
Convenient local trading
Gumtree is very covenient website for local trading. Be aware there are scams coming up while using online paying tools. Keep the deal as simple as possible such as cash only.
16 April 2026
Reply from Gumtree Australia
Hi Nancy,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear you’ve found Gumtree convenient for local trading, and we also appreciate you highlighting the importance of staying cautious when buying and selling online. Thank you for sharing your experience and helpful feedback.
great service for letting prospective…
great service for letting prospective buyers see the item for sale.
15 April 2026
Reply from Gumtree Australia
Hi Robert,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear Gumtree helped prospective buyers see your item for sale, and we truly appreciate your support and positive experience.
Very easy site to navigate
Very easy site to list on and most important the ability to talk to the customer direct by 'phone.
15 April 2026
Reply from Gumtree Australia
Hi David,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear you found Gumtree easy to navigate and that the direct communication with customers was especially helpful. We truly appreciate your kind words and support.
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