Gym Direct Reviews 

2,782
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Fist of all the delivery was so late like a week then the top it off they sent out the wrong product now they said to me it was going to be sent out again the next day and it didn’t I am still waiting... See more

Rated 5 out of 5 stars

Just had the HARISON Discover B11Eco Home Upright Exercise Bike delivered, easy to assemble, great machine. I have had many items from Gym Direct over the years, from Barbells, olympic plates and r... See more

Rated 5 out of 5 stars

I ordered several things through gym direct, including weight bumber plates, a full dumbell set, bar bell and a functional smith machine. All the gear is better than expected, the service was awesome... See more

Rated 3 out of 5 stars

Order my product Half Rack Assault Rack around early April so Ashley has been following up with me by email. Hopefully, the product will arrive this month as I can see many reviews point out Gym Dire... See more

Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Shop
  4. Weightlifting Area

Information provided by various external sources

Gym Direct is one of Australia’s leading providers for quality gym and fitness equipment. Established in 2007, Gym Direct has grown nation-wide and is best known for their competitive prices and large range of premium products. Our gym equipment is available for pick up directly from our Taren Point warehouse, alternatively we offer various delivery options straight to your door. We are always sourcing new products and we house many exclusive gym & fitness products that are only available at Gym Direct, so make sure to check out our website! For any questions call us on 1300 488 866 or email us: sales@gymdirect.com.au


Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

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3.7

All reviews

(2,782)

7 reviews in the last 12 months

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Rated 3 out of 5 stars

Their support ends with a sale

Their support ends with a sale
Having received a defective product on delivery, the situation was raised with them immediately but they showed very little interest in resolving the defect & basically told me to take it up with the manufacturer. Customer satisfaction is clearly not what this organisation is about.

4 May 2021
Rated 5 out of 5 stars

I ordered several things through gym…

I ordered several things through gym direct, including weight bumber plates, a full dumbell set, bar bell and a functional smith machine. All the gear is better than expected, the service was awesome and most things came on time, when I called to chase some things up the staff were really helpful. Highly recommend!

3 May 2021
Rated 5 out of 5 stars

Always good

Always good, good value, good service and good quality of product. I do shop around but always end up back at Gym Direct

22 April 2021
Rated 4 out of 5 stars

Happy with gym direct, not with delivery company

The rubber mates received where not the colour I ordered. I ordered mats with blue marks but I got plain black mats. Very happy with everything else received.
Was not impressed with the delivery person tho. Left on order on the path, rang my door bell after he unloaded, lucky I was home or the items could of been taken. I would recommend you reconsider who you use for deliveries. Thanks.

18 April 2021
Unprompted review
Gym Direct logo

Reply from Gym Direct

Hey Corey, thanks for your feedback!

We're so glad to hear that you're happy with most of your order. Upon checking your order details, it seems as though there may have been a slight misunderstanding here - as your order form states that you placed an order for two of the 'All Black' colour variants of rubber flooring. In future, we recommend that you check your order confirmation email post-purchase, as we are more than happy to assist in changing things around to fix such cases prior to dispatch.

We did notice that you selected the authorization option for the order to be left at your door. Thanks for sharing the feedback about your order being left on the path - this will definitely be passed on and is not acceptable in any case.

If there is anything you ever need in future, please do not hesitate to contact us directly. Our team will be more than happy to ensure that you're satisfied! Your feedback means a lot to us, and will definitely be actioned. We want your next experience with us to be a five out of five!

Have a great week!

- Gym Direct

Rated 5 out of 5 stars

Top shelf equipment

Top shelf equipment. I purchased the squat cage and pully system and have not looked back at the gym for these excersizes. My boys at home use them and my young children use the squat cage as a climbing gym and love it.
Highly recommended

13 April 2021
Rated 5 out of 5 stars

Excellent!

I ordered a set of dumbbells and when the order arrived, there was a dumbbell missing. Gym direct were excellent in their response. They simply sent out the missing dumbbell to me without question. Mistakes happen and I believe that the mark of a company is how they treat their customers after the sale is made and these guys were great!

19 March 2021
Rated 5 out of 5 stars

purchased the wrong item…service exceptional

I accidentally purchased the wrong item for my dumbbell type and enquired about getting the right product for my needs. To my surprise gym direct were happy to accept the return of the dumbbell stand no questions asked. I did not even ask for this. Communication was clear and service exceptional. I would definitely use gym direct for my future gym purchases.

14 March 2021

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