Haglöfs Reviews 

Thank you very much for the excellent customer service! I received a spare part for my backpack that is over 10 years old, which is otherwise still in excellent condition, except for this one attachment part, but thanks to you, I can now get that back in shape as well!

Responsive and easy access for help with customer service via email.

The laces for my Haglof duality RT1 boots snapped after several months.
I couldn’t find the exact laces to buy on their website so contacted them telling them what the problem was.
They said don’t worry and sent me 2 spare pairs of laces for free. Highly recommend RT1’s and Haglofs customer service is excellent

Really quick and super friendly replies. The support was straight forward, and I was kept well informed about the status of my guarantee claim and procedure.

Professional and friendly customer service!

I have 4 pairs of Haglöfs low and mid hiking shoes.
I love them so much I ordered a new pair of L.I.M. FH GTX Mid, as my old faith fulls were finally falling apart.
Unfortunately, the replacement pair caused a lot of discomfort. Noel from Haglöfs to the rescue. Very quickly responded, emailed a return label and has now offered a refund or replacement. I can't fault the service at all. Thank you so much, I will be purchasing from you again and recommending to my friends.

Only had the best experiences with this brand.

My jacket is from 2018, daily use in fall/winter and several harsh trips with 20+kg backpacks - still watertight and looking good.
My trekkingshoes from Haglöfs are also amazing, great quality and comfort - they even gave me new shoelaces when the old ones were worn out.
I highly recommend their stuff.

I had a minor failure with older products. The customer service was very solution oriented and fixed things with best possible way extending the life of the products.

I had some technical issues while placing a rather urgent order. I sent a request via the form and Annelie responded very quickly and courteously.
I own several Haglofs clothing items and I'm very happy with them: the courtesy and expertise of the technical support team now are an added bonus!

Great customer service, friendly team, and awesome products. Really impressed with Haglöfs – their team is super friendly and helpful, and it’s clear they genuinely care about all their customers. The quality of the products is always excellent too – well made, comfortable, and perfect for the outdoors. Wouldn’t hesitate to recommend!

Good performance but poor durability - velcro damage not covered.
Bought an expensive Haglöfs Magma hoodie that worked great for warmth and moisture-wicking. However, after only 3 wears, the fabric developed visible snags from brief contact with velcro on my vest - despite the hoodie being described as "durable".
When I contacted customer service, they were polite but said velcro contact is "unusual wear" not covered by warranty. They explained their fabric is "susceptible to velcro contact" and offered a 30% voucher after manager review.
While I appreciate the customer service, I'm disappointed that a premium outdoor brand considers velcro contact unusual wear. If you wear gear with velcro fasteners (packs, harnesses, vests), be aware this fabric won't handle it well and damage won't be covered.
The hoodie performed well functionally, but hard to justify the premium price when it can't handle common outdoor scenarios.

**Edit**: I'm bumping the rating up, as Haglöfs have reconsidered and stood behind their warranty promise and sent me a replacement hoodie.

Superb customer service! Replaced a damaged item in 2 days.

What an amazing customer service. I simply contacted them to say I was having trouble finding laces to fit a pair of their shoes I owned. No problem, they popped a matching pair in the post for me. I own a pair of L.I.M Low Proof hiking shoes and go for long walks with them 4-5 times a week: great build quality and very comfortable.

An amazing company. I had a problem with an item and within 24 hours of sending the images I was offered a replacement or full refund. Superb products, great quality and a company that looks after its clients. I can't recommend them enough

Excellent service - Noel replied very quickly to a question about using Nikwax Down proof on a Haglofs down jacket, he advised that he had not personally used Nikwax (understandable - it may not get sold outside UK) but that he could see no downsides to using it and that it may well enhance the waterproofing quality of the jacket as it is known to have a good reputation.

Pros:
Good product design. Haglofs Global Customer Service attentiveness to listen to customer from foreign territory and willingness to negotiate with their local representation.

Cons:
Absolute lack of integrity and professionalism from the local dealership (Japan). The local dealer have tried to brush off product quality issue, though minor, as "normal wear and tear" and outside of warranty - after 10-15 use of Goretex jacket in urban setting and refused to take action, while the global HQ, when directly contacted agreed it was a quality failure. The local agent had to be nudged few times over 3 month by the customer thru the Haglofs HQ until taking any action (product exchange).

Nevertheless, the issue was solved, thanks to Haglofs' global customer service which help I highly appreciate.

My package was delivered to the wrong place by UPS, so I contacted customer service, and they were quick to respond with the apparent location UPS had delivered it. Unfortunately, this business, according to UPS, said it had been delivered to, but it didn't exist.

After this, they offered me a replacement or a refund. I took the replacement, and literally the next day, the jacket had been delivered from Sweden to the UK. I am incredibly impressed with the quality of the jacket and even more impressed by their responsive and friendly customer service. Would highly recommend them.

I required some information regarding the possible repair of a broken zip in a mid-layer jacket that I'd owned for a few years. I submitted the request on Wednesday evening and by Thursday mid-morning all queries had been answered. I call that good customer service!

very quick response when dealing with issues reported through email, overall satisfied by the customer support team.

Truly excellent customer service!
I bought my second pair of l.i.m shoes for Discgolf, after being extremely satisfied with my first pair.
In the second pair, the shoelace is broke, within a few weeks. I sent him a message and a picture of the shoes and they instantly sent me two pair of replacement laces.(both for my old and my new shoes.)
I wrote to enquire where I could buy the shoe ladies because they’re a little bit extra fin and the shop that sold me the shoes didn’t have them for sale.
I was in no way asking for free shoelaces, but that is what I got times two so above and beyond what you could expect from customer service. I will most definitely be buying more heglöft shoes.
So if you’re looking for a truly great DiscGolf shoe, I highly recommend the l.i.m shoes and boots they are simply perfect for DiscGolf