Hallowitch Costumes Reviews 

51
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The company who I originally ordered my granddaughter’s Halloween costume backed out and I was forced to find another company at the last minute. Luckily we found Hallowitch Costumes and I am so grat... See more

Rated 5 out of 5 stars

Shipping was very fast! We thought an item from the costume wasn’t with the order and reached out to customer service with a pretty quick response by email offering to help receive the item or a parti... See more

Rated 5 out of 5 stars

I am a repeat customer of Hallowitch. My son has five or six of their superhero costumes, and they are the best quality he has ever owned. Customer service is excellent. I can always get a response wi... See more

Rated 5 out of 5 stars

My experience has been overly exceeded with greatness! I ordered two different costumes and have only received the one so far but my jaw dropped at the quality. There was some confusion on the sizing... See more

Company details

  1. Shopping & Fashion

Written by the company

Hallowitch have every kind of Halloween costumes for men, women teenagers, and kids. In Halloween costumes online store, you can find animal onesies, Superhero costumes, movie costumes like Black Panther, Star Wars, princess costumes, inflatable costum...


Contact info

3.6

Average

TrustScore 3.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(51)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service, happy Miles Morales…

I ordered a Miles Morales costume for my nephew and he absolutely loved it! I was very impressed by the quality of the jacket, sturdy and very well made. The costume itself is also manufactured quite well. I ordered an XXL kids size and it was a bit too small for him. I contacted customer service via email and the response was immediate and flawless. A new, larger size was sent to me! Julie, from customer support replied, sent me the new tracking number and now we have a very happy Miles Morales. He absolutely loved the costume and I loved my experience at Hallowitchcostumes. Will definitely recommend and purchase again. Thank you!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I recommend shopping with Hallowitch…

I recommend shopping with Hallowitch Costumes. I order a costume for my nephew but it was the wrong size. They fixed the issue, hassle-free! The costumer was pretty good quality for the price.. And it was shipped out quickly. 5 star customer service!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a Wolverine costume, along with the Wolverine claws and mask, for my son. The costume was very small not the size listed on the website but was good quality. I reached out to customer service. They responded quickly and immediately sent out the right size. I will be ordering our costumes from Hallowitch from now on!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My package was unfortunately stolen, but a replacement was sent to me free of charge! I couldn’t have asked for better customer service. Plus, I absolutely love the costumes!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

Amazing costumer service, I had a problem with one of my items and they dealt with it very quickly at no extra cost. will come back when I need something else.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been overly exceeded…

My experience has been overly exceeded with greatness! I ordered two different costumes and have only received the one so far but my jaw dropped at the quality. There was some confusion on the sizing and when I emailed just asking for an exchange, the service team went above and beyond to a degree I immediately told 5 different people to start buying from them! Julie was who helped me and I am so grateful and excited to have hopefully many more orders since this is a company that quickly gained my trust!

18 July 2025
Unprompted review
Rated 1 out of 5 stars

NOT fast shipping

Ordered a costume and paid extra for fast shipping only for it to arrive almost 2 weeks later.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service

This website side store very unprofessional, I order a costume and they send me a size for kids and I order women adult, trying to request a refund form, I have send 4 contact email to them and haven’t got any response. Please if you are planning to use them be careful. I got to go and take this to higher level to get my money back.
Never will use them again.
Thank you Maggie

24 January 2025
Unprompted review
Rated 5 out of 5 stars

I am a repeat customer of Hallowitch

I am a repeat customer of Hallowitch. My son has five or six of their superhero costumes, and they are the best quality he has ever owned. Customer service is excellent. I can always get a response within a few hours, and sometimes within a few minutes. Packages are shipped from Chi

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Loved the communication

Loved the communication. Customer service reached out to let me know about another costume I ordered to let me know it wouldn't come on time for Halloween and if still wanted the others. I still got the other 2 and they reimbursed.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I was skeptical

I was skeptical about ordering from here but with 9 days before Halloween, the costume came in 5 days! Highly recommend! Great quality and my kids loved their costumes!!!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

This review is regarding the customer service. I ordered a costume for my son and unfortunately the local post office returned it due to an insufficient address being put on the shipping label. I contacted the company and Julie responded promptly. It was time sensitive to get the costume and Julie did her best to get another one shipped out asap to try to get it here on time. She was very responsive and although the costume wasn’t able to get here on time, I was issued a full refund. I would definitely order from Hallowitch again just due to the ease of their customer service.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Refund

My package was not received and the post office never returned it back to sender properly. Customer service responded to my email within a day and refunded my order. Very pleased!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing!

I ordered this costume and my son was so excited. However, when it came it was too small. I reached out to costumer service asking for a refund because I didn’t think a new size would come in time. The amazing people who work in customer service made sure he got the correct size and it came so quickly. My son and myself really appreciate the great and thoughtful customer service. He loves his costume!

27 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look