The company who I originally ordered my granddaughter’s Halloween costume backed out and I was forced to find another company at the last minute. Luckily we found Hallowitch Costumes and I am so grat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shipping was very fast! We thought an item from the costume wasn’t with the order and reached out to customer service with a pretty quick response by email offering to help receive the item or a parti... See more
I am a repeat customer of Hallowitch. My son has five or six of their superhero costumes, and they are the best quality he has ever owned. Customer service is excellent. I can always get a response wi... See more
My experience has been overly exceeded with greatness! I ordered two different costumes and have only received the one so far but my jaw dropped at the quality. There was some confusion on the sizing... See more
Company details
Written by the company
Hallowitch have every kind of Halloween costumes for men, women teenagers, and kids. In Halloween costumes online store, you can find animal onesies, Superhero costumes, movie costumes like Black Panther, Star Wars, princess costumes, inflatable costum...
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service, happy Miles Morales…
I ordered a Miles Morales costume for my nephew and he absolutely loved it! I was very impressed by the quality of the jacket, sturdy and very well made. The costume itself is also manufactured quite well. I ordered an XXL kids size and it was a bit too small for him. I contacted customer service via email and the response was immediate and flawless. A new, larger size was sent to me! Julie, from customer support replied, sent me the new tracking number and now we have a very happy Miles Morales. He absolutely loved the costume and I loved my experience at Hallowitchcostumes. Will definitely recommend and purchase again. Thank you!
I recommend shopping with Hallowitch…
I recommend shopping with Hallowitch Costumes. I order a costume for my nephew but it was the wrong size. They fixed the issue, hassle-free! The costumer was pretty good quality for the price.. And it was shipped out quickly. 5 star customer service!
Great customer service
I ordered a Wolverine costume, along with the Wolverine claws and mask, for my son. The costume was very small not the size listed on the website but was good quality. I reached out to customer service. They responded quickly and immediately sent out the right size. I will be ordering our costumes from Hallowitch from now on!
Excellent Customer Service
My package was unfortunately stolen, but a replacement was sent to me free of charge! I couldn’t have asked for better customer service. Plus, I absolutely love the costumes!
Amazing costumer service
Amazing costumer service, I had a problem with one of my items and they dealt with it very quickly at no extra cost. will come back when I need something else.
My experience has been overly exceeded…
My experience has been overly exceeded with greatness! I ordered two different costumes and have only received the one so far but my jaw dropped at the quality. There was some confusion on the sizing and when I emailed just asking for an exchange, the service team went above and beyond to a degree I immediately told 5 different people to start buying from them! Julie was who helped me and I am so grateful and excited to have hopefully many more orders since this is a company that quickly gained my trust!
Hallowitch Review
At first I didn’t know if it’s was legit but once we got the costume we knew we would shop here again! Thank you
NOT fast shipping
Ordered a costume and paid extra for fast shipping only for it to arrive almost 2 weeks later.
Horrible service
This website side store very unprofessional, I order a costume and they send me a size for kids and I order women adult, trying to request a refund form, I have send 4 contact email to them and haven’t got any response. Please if you are planning to use them be careful. I got to go and take this to higher level to get my money back.
Never will use them again.
Thank you Maggie
Everything is better than expected
Everything is better than expected, quality, communication, and shipping. I was suspicious if Hallowitch was legit. Glad I gave it a try. My grandson loves his costume and lives in it.
I am a repeat customer of Hallowitch
I am a repeat customer of Hallowitch. My son has five or six of their superhero costumes, and they are the best quality he has ever owned. Customer service is excellent. I can always get a response within a few hours, and sometimes within a few minutes. Packages are shipped from Chi
Fantastic product and customer service.
Loved the communication
Loved the communication. Customer service reached out to let me know about another costume I ordered to let me know it wouldn't come on time for Halloween and if still wanted the others. I still got the other 2 and they reimbursed.
I was skeptical
I was skeptical about ordering from here but with 9 days before Halloween, the costume came in 5 days! Highly recommend! Great quality and my kids loved their costumes!!!
Excellent customer service
Excellent customer service! There was something wrong with my shipping address. and they tried hard to made sure it was delivered.
excellent customer service
Customer service was excellent. Very responsive and quick. The costume fits amazing, unbeatable quality/price ratio.
Wonderful customer service
This review is regarding the customer service. I ordered a costume for my son and unfortunately the local post office returned it due to an insufficient address being put on the shipping label. I contacted the company and Julie responded promptly. It was time sensitive to get the costume and Julie did her best to get another one shipped out asap to try to get it here on time. She was very responsive and although the costume wasn’t able to get here on time, I was issued a full refund. I would definitely order from Hallowitch again just due to the ease of their customer service.
Refund
My package was not received and the post office never returned it back to sender properly. Customer service responded to my email within a day and refunded my order. Very pleased!
Customer service is amazing!
I ordered this costume and my son was so excited. However, when it came it was too small. I reached out to costumer service asking for a refund because I didn’t think a new size would come in time. The amazing people who work in customer service made sure he got the correct size and it came so quickly. My son and myself really appreciate the great and thoughtful customer service. He loves his costume!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







