Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Great selection of confectionary in a choice of quantities making easy for every need. Website is easy to navigate and select items. Orders are well packed and have a speedy and timely delivery.
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
Company replied
Company details
- #10 of 17 best companies in Confectionery wholesaler
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy website to use
Easy to navigate website and ordering is quick and it has different postage options. From ordering to receiving parcel was only 6 days.
3 June 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated. I hope you have an amazing week! 😊
Thanks Amelia CS
Brilliant service and great quality
Brilliant service and great quality. Could not complain.
27 May 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hi,
I'm sorry to hear that two of the three sweetie bags arrived broken and that the sweets were unusable as a result.
I will send you an email shortly so that we can gather a few more details and get this resolved for you as quickly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused. We will do our best to get this sorted for you promptly.
Courtney - CS
Got to say Hancocks cash and carry have…
Got to say Hancocks cash and carry have the best customer service going out of every cash and carry we shop at by a clear mile. If it’s Linda and Adam at our local Hancocks Bradford branch. Lewis and the team in Sheffield nick in Manchester or Dave at hull all the branches are so friendly and they go out of there way to look after the customers. Not going to say they are perfect and mistakes do happen just like everywhere but when they do they can’t apologise enough and they sort the issue out. If they don’t have stock they will get you the stock and if you need any help in finding anything they will get you it. The whole Hancocks teams at these depos are a credit and it’s great to be apart of the Hancocks family! Head office please take note of this review and pass this onto higher management as these people deserve credit for the service they are providing for Hancocks.
Michael
Bulkbites
5 June 2026
Unprompted review
Reply from Hancocks
Hi Michael, thanks so much for taking the time to provide this feedback, it's great to see - I will ensure that this is shared with the Teams - have a lovely weekend - Claire/CS
Great service as usual.
26 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
Wasn’t sure what to expect- lollipops…
Wasn’t sure what to expect- lollipops in boxes. However, the same delicious Vimto Lollipops just not in a plastic tub. Thank you
26 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
Reply from Hancocks
Hi,
Thank you for your kind feedback we really appreciate this.
Courtney - CS
As expected
27 May 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Always Excellent Service
Always excellent service from Hancocks. Great communication and delivered on time. Highly recommended.
27 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely evening, thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Fantastic choices, prices and service
Fantastic choice of sweets and chocolates. Fabulous prices. Delivery was excellent. Website easy to use. Communication keeping me informed about each step of the order process was excellent also.
20 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Very competitive prices and lots of…
Very competitive prices and lots of choice. Timely delivery and efficient customer service when I rang to make a change to my order
18 May 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your lovely review we really appreciate it. i hope you have a lovely rest of your week. 😊🍬
Thanks Amelia CS
Team Hancocks are always on the ball
Team Hancocks are always on the ball. No fuss, no this & that, always resolve issues satisfactorily. Best customer service in the confectionery industry. Keep up the good work.
16 May 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated. i hope you have an amazing rest of your week. 🍬😊
Thanks Amelia CS
Excellent customer service
Excellent customer service. Anytime I call I speak to professional, helpful and genuinely nice people. Keep up the good work.
15 May 2026
Reply from Hancocks
Thank you so much for your kind words! We’re delighted to hear that you’ve had such positive experiences with our team. Providing friendly, professional and helpful service is really important to us, so your feedback means a lot.
We’ll be sure to pass your comments on to the team — they’ll really appreciate it. Thanks again for your support!
Andrea CS
Hancocks is an excellent company to…
Hancocks is an excellent company to work with, only grievance is that more times than not deliveries do not arrive on the allotted day
20 May 2026
Reply from Hancocks
Thank you for your feedback and for your kind words about Hancocks. We’re really pleased to hear you enjoy working with us.
We’re sorry to hear that deliveries have not always arrived on the expected day, and we completely understand how frustrating that can be. Your comments have been noted, and we’ll continue working closely with our delivery partners to improve consistency and reliability.
We truly appreciate your continued support and thank you again for taking the time to share your experience.
Andrea CS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.