Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Great selection of confectionary in a choice of quantities making easy for every need. Website is easy to navigate and select items. Orders are well packed and have a speedy and timely delivery.
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
Company replied
Company details
- #10 of 17 best companies in Confectionery wholesaler
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thantastic service driver very good
15 June 2026
Reply from Hancocks
Hello thank you for your lovely review, we really do appreciate this. Have a lovely day, thanks Courtney CS :)
Great service
So everything was spot on! Great product and service. Customer Service was Great with problems
15 June 2026
Reply from Hancocks
Hello, thank you for your review. I do apologise for the issues with your delivery, I will pick this up straight away with our courier.
Thanks Courtney CS :)
I do like Hancocks but feel their…
I do like Hancocks but feel their delivery pricing is very high compared to other sweet companies and also stock is priced higher too. Always have very good quality sweets.
31 March 2026
Reply from Hancocks
Hi,
Thank you for your feedback. We're delighted to hear that you appreciate the quality of our sweets. We understand your concerns regarding our pricing and delivery costs, and we continually review these to ensure we provide the best possible value while maintaining the high standards our customers expect. We truly appreciate your comments and your support, and we hope to continue serving you in the future.
Courtney - CS
VERY GOOD SERVICE FOR BOTH THE STORE…
VERY GOOD SERVICE FOR BOTH THE STORE SALES AND ONLINE . ANY ISSUES ARE SPEEDILY RESOLVED .
6 June 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, Thanks Courtney CS :)
Quality sweets at reasonable prices…
Quality sweets at reasonable prices encourages customers to enjoy lower prices in our independent Sweet Shop.
5 June 2026
Unprompted review
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney CS
Simple to order
Simple to order, brilliant selection, great delivery options and if there is an issue, its dealt with professionally by representatives like Luke.
17 March 2026
Reply from Hancocks
Good Morning thank you so much for your amazing review, it is much appreciated and i hope you have an amazing rest of your week. 😊
Thanks Amelia CS
The choice of product range was very…
The choice of product range was very good. The website was easy to use and my delivery arrived when expected, excellent.
8 June 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. I hope you have an amazing week. 😊
Thanks Amelia CS
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated, i hope you have an amazing rest of your week. 😊
Very good experience and sweet are nice
4 June 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated and i hope you have a lovely rest of your week. 😊
Thanks Amelia CS
The shopping experience is always good…
The shopping experience is always good at the Hull Warehouse
20 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day, thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a wonderful day. Thanks Courtney CS :)
Hancocks quality products and service
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items is second to none, I will definitely be ordering again.
29 May 2026
Reply from Hancocks
Hello, Thank you for your lovely review, we do appreciate it :) Have a wonderful day, thanks Courtney CS
There was items missing from my order…
There was items missing from my order but when I phoned up the matter was delt with quickly and efficiently, and I was kept informed as the matter was looked into would recommend this firm
29 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day. Thanks Courtney CS :)
Exceptional service
Exceptional service, all items securely packaged and delivered on time.
3 June 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day, thanks Courtney CS :)
Easy website to use
Easy to navigate website and ordering is quick and it has different postage options. From ordering to receiving parcel was only 6 days.
3 June 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated. I hope you have an amazing week! 😊
Thanks Amelia CS
Brilliant service and great quality
Brilliant service and great quality. Could not complain.
27 May 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hi,
I'm sorry to hear that two of the three sweetie bags arrived broken and that the sweets were unusable as a result.
I will send you an email shortly so that we can gather a few more details and get this resolved for you as quickly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused. We will do our best to get this sorted for you promptly.
Courtney - CS
Got to say Hancocks cash and carry have…
Got to say Hancocks cash and carry have the best customer service going out of every cash and carry we shop at by a clear mile. If it’s Linda and Adam at our local Hancocks Bradford branch. Lewis and the team in Sheffield nick in Manchester or Dave at hull all the branches are so friendly and they go out of there way to look after the customers. Not going to say they are perfect and mistakes do happen just like everywhere but when they do they can’t apologise enough and they sort the issue out. If they don’t have stock they will get you the stock and if you need any help in finding anything they will get you it. The whole Hancocks teams at these depos are a credit and it’s great to be apart of the Hancocks family! Head office please take note of this review and pass this onto higher management as these people deserve credit for the service they are providing for Hancocks.
Michael
Bulkbites
5 June 2026
Unprompted review
Reply from Hancocks
Hi Michael, thanks so much for taking the time to provide this feedback, it's great to see - I will ensure that this is shared with the Teams - have a lovely weekend - Claire/CS
Great service as usual.
26 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
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