Händler Protect Reviews 2,095

I had a timing belt go ( well in the recommended times by ford ) rang handler while that was being done I had it repaired told them I had it done as I needed it to get to work but they said they needed to see it first , I showed them the pictures of damaged components and receipt of works done they refused to honor the warranty now with the motor ombudsman.

I would not touch this company at all they are con artists

I have recently submitted my claim and they processed it swiftly. It was a pleasure to deal with Ethan who made things transparent and explained about the policy in detail. Will definitely recommend Handlers.

Stay clear of this company everyone. They take your money and then do everything they can to not honour the warranty. They ask for the criteria which I provided regarding a detailed diagnosis from my mechanic and then condescendingly stated that they would need to send an engineer out to verify my mechanics diagnosis. My mechanic has been holding my car for over a month now while I continue to battle with handler protect. He’s appalled by their behaviour and said even he will be leaving a review on trust pilot advising everyone to stay clear.
He was highly offended and felt that his profession and intelligence in his field was being rudely challenged at the idea of handler protect sending an engineer to the garage to scrutinise his diagnosis. His words were to me that handler protect where showing clear signs of avoiding the claim by constantly counteracting the multiple appeals that we had made with obvious, loophole, futile attempts to deter me away — which they have finally succeeded in doing. My car has been waiting with my mechanic for over a month, how does anyone expect me to or my mechanic to continue to hold my only car, while I hire a car and waste my hard earned money. I stress to everyone, to stay clear of this company, do not take out a warranty policy with them regardless of the good reviews on here which could likely be bias.

I’ve had an excellent experience with Handler Protect. Their customer service is outstanding, always prompt with replies and consistently professional. I received a call from Cian, who clearly explained the whole process and provided all the information I needed. It was handled in a very professional manner from start to finish. I’m very happy with the service and would highly recommend them.

I’ve been dealing with Emma for our warranties and can honestly say she has been absolutely brilliant. Nothing is ever too much trouble. She always there on the other side of the phone to help, friendly and goes out of her way to sort things out for us. It’s a pleasure working with someone so reliable, and we wouldn’t hesitate to recommend her

Absolute garbage my coil spring snapped which took out the shock and the top mount ...still in warranty when I phoned they told me none of this was covered I only had my car 2/3 months also my front head light led broke not covered ... I don't think they actually cover anything then had the cheek to email me when my warrenty was nearly up and said I could renew for £303 .. I'm not made of money to just hand it out to a company that doesn't do what they are intended to do . Unfortunately I phoned both times so I don't have dates of my conversations .

Since partnering with Handler Protect, the level of service we’ve received has been exceptional. I’d like to give particular recognition to Tyrone Sheridan, who has been absolutely brilliant from the very beginning.

Tyrone is responsive, knowledgeable, and genuinely committed to supporting us. Nothing is ever too much trouble, and he consistently goes above and beyond to ensure everything runs smoothly. His professionalism and proactive approach have made a noticeable difference to our experience.

Handler Protect has quickly become a trusted partner for us, and Tyrone is a huge part of that. Highly recommended.

Awarding one star for the sheer creativity of their claim rejections. My claim was refused because the failure was apparently "wear and tear" and not a "sudden mechanical failure". Of course, they also don't cover car accidents.

So, to be clear, they've excluded both things that can actually happen to a car. I'm genuinely curious what mythical circumstance would ever lead to a successful claim.

Below is the copy of decline reason given by handler:

From the information provided to support this claim it has not been deemed a sudden failure but an ongoing issue which is not what the warranty is there to cover. The diagnosis provided stated that " the parts life ended naturally " which is not what the repair plan is there to cover

Based on the information provided this claims decision has been upheld and this claim is declined.

The reason for this decision is as follows:

-Page 7 (Point 4.) Means the sudden and unexpected failure (given the car's age and mileage) of a component arising from any permanent mechanical or electronic fault, which causes the component to stop working, and means that it needs repairing or replacing. This failure is due to age and not a sudden failure.

For full details of what components are covered by your Repair Plan, please refer to pages 4 and 5 of your Gold Cover document. For a full list of what is not covered in your plan, please refer to pages 9 and 10.

I recently experienced an alternator failure with my newly purchased car and urgently needed assistance. When I contacted Händler Protect, their team was very helpful and supportive. I would like to give special recognition to Cian, who stood out for his exceptional service. He quickly understood my situation, responded with professionalism and empathy, and ensured that everything was handled as efficiently as possible. His friendly and proactive approach truly made a stressful situation much easier to manage.

Thank you so much to Cian, who called back quickly after some concerns but was able to help get my claim over the line quickly. Also massive thank you to Lucy for getting my call over to Cian, who called me back pretty much straight away. Your patience, help and understanding has made a stressful time a bit easier. Excellent customer service

This company never pays out. Their policy is written in the way that is impossible to claim.
They make cushy deals with car dealers and as a customer you feel protected. I'd never pay for this warranty if I had an option, but unfortunately I didn't.

I had an issue that I needed help with, and Kian from Handler was absolutely amazing throughout the whole process. He was friendly, professional, and really went the extra mile to make sure everything was sorted quickly and smoothly. It’s rare to come across someone so genuinely helpful and patient. Thanks to Kian, my problem was resolved without any stress.

I’m really impressed with the level of customer service I received — if you ever get the chance to deal with Kian, you’ll be in great hands.

Very polite and helpful phone and email conversations with Cian
He is an asset to your company

I dealt with Cian who was great, very knowledgeable, helpful and helped to get my whole claim through fast.

I will recommend 💯 this company, very reliable, professional and they was very helpful

Jimmy was extremely helpful in handling my claim, he assisted with my queries with speed and took all the stress away in the way he handled my claim. Thank you so much Jimmy.

Sean is amazing always understanding and taking care of his customers, He is very transparent which helps a lot and he will help you a lot cheers sean

The best company I have ever dealt with highly recommended, very easy to go through the whole process.
Thanks Very much Shaun made the whole very simple 10/10 services

Received a call today from cian. Very fast response with handling my claim and a positive outcome also. Very easy and helpful to speak to via the phone call we had today. Thanks again.

Been with them a few months now done quite a few policies only needed to use for me once but wasn't an issue at all