Händler Protect Reviews 2,094

Fantastic service from Cian Roe.
Cian returned my call as requested, offered advice and help, which to be honest he did not have to.
Rather than leave me with no options, went out of his way to help my situation. Thank you Cian

Good experience, easy to claim

If you look through all the previous reviews on Google then you will see that 95% of the reviews are one star – Most of the responses indicate that this company never pays or honours It’s warranty obligations.

Basically they use unfair contract terms to avoid any responsibility – I will be taking them to the small claims court using the consumer rights act 2015 .

Handler protect have requested an unreasonable time to investigate and respond to my appeal.

They claim that the car was too old and the mileage too high to honour the claim. Why did they agree to provide a warranty breakdown on the vehicle in the first place?

See The consumer rights act section 54 subsection six this section … Handler direct should not use contract terms to prevent the consumer seeking other remedies for a breach of a term – so I will seek compensation from handler direct retrospectively

The fact that Handler protect raised their voices and spoke over me and responded to my correspondence with standard email responses that proved that they had not bothered to read my correspondence means that they failed to perform the service with reasonable care and skill (consumer rights act 2015 – section 49)

Consumer Right act 2015 section 62 (four) (a term is unfair if it is contrary to the requirement of good faith and causes a significant imbalance in the parties rights and obligations to detachment of the consumer.) …. Handler protect terms and conditions are riddled with terms that contradict the requirement of good faith.

I will be using the above and other remedies to retrospectively claim £3600 plus from Handler direct

Little postscript – I see that Handler protect very often leave feedback saying they are unable to locate the source of the claim – so Cian here is my claim number 2680 4706 – C2?

I was unsure how the warranty process worked, but I followed the information that I was given by the team - when we ran into some part specific issues Cian wen over and above the service I was expecting and helped find a quick resolution.

Superb, very simple process Cian Roe was most informative and helpful. Absolute superb defo recommend this company for future vehicle warranty policies.

I bought the car a little over a week ago and was heartbroken to see a fault light appear on the dash after only a few days of driving it. I contacted handler support and they sent me a claim form with clear instructions on the claim process almost immediately. I submitted the online documentation as requested a few days later and less than 12 hours after submitting it received a phone call from Cian stating that he is handling the claim and without speaking to the Technician believed I would be eligible for a repair reimbursement minus the policy excess. About half an hour later Cian called me again to say that they had agreed to waive the excess and sent me a repair reimbursement form to complete which will be processed within 24-48 hours of receipt which I am of course delighted about. So far this company have been Spot On! I have given 4 stars because of the sceptic in me but I will be coming back and changing it to 5 once the money is in my bank!
Thankyou Cian !
Less than 24 hours later and the money is in my bank, the car booked in the garage and Extra star awarded as promised ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Had a broken teeth parts inside the gearbox .I have sent all the documents and quote that they asked for.First I had some problems with the claim but eventually got it all sorted

I rang the number, which was answered promptly and, after giving my details, was told I would be referred to someone else. My experience of this with other companies is that this is the start of a process of being fobbed off, but NO - Cian was almost immediately there at the end of the phone (after some really pleasant guitar work on the holding music) with his warm, friendly voice. He explained that, although my repair was not strictly covered within the warranty guidelines, he would like to offer a courtesy amount as goodwill to cover part of the cost of the repair. This was very unexpected and very much appreciated by me. Cian explained the process expertly and what I now needed to do, all of which is very satisfactory from my perspective. Overall a very helpful and positive experience, with someone going out of their way to provide a great customer experience. Thank you.

I’ve been waiting weeks for a resolution on my claim for vehicle. Despite providing diagnostic reports, video evidence, and technician confirmation, my case has been rejected multiple times with new requirements each time. The car has been immobilised since early November and I need a clear response. Please review my case and reply promptly, as the delays are leaving me in a helpless situation.

Update:
After extended response time with my claim, Handler Protect eventually resolved the issue and reimbursed me. The process took longer than anyone would expect, but once escalated to the right person they did act and covered the repair costs. I appreciate that the claim was finally settled, though communication could have been faster and clearer.

Cian made a stressful Car repair extremely easy , very helpful , great on the phone ( and kind ) , and also made everything understandable and clear :)

The process for requesting a repair was so simple to do online through my phone and all required documents were clearly explained.
I had to provide further information for my repair and Handler were very quick to respond to me to explain what was outstanding to process my claim.
I and a phone call with Cian Roe who was super friendly and he explained my cover to me. It was nice to speak to a human and I appreciate the personal touch.

Bought a car 3 months ago from a dealership, and having handlers protect as the warranty has worked out great. I unfortunately had my radiator go on the vehicle and it is in need of replacement. I got a hold of Handler Protect on advice about setting up a claim form. I found the gentleman on the phone very helpful and respectful, and he sent me a link to start the application after the call. Ensuring that I attach documents regarding a diagnosis and prices. Within 2 days, I had a lovely gentleman called Cian Roe, who was very helpful and organised payment to be sorted. I would recommend this warranted business. I had an excellent and professional service. Thank you.

Howitts Motors

Hi I’ve been dealing with Tyrone who I have to say has been a diamond. Really happy with the level of service and professionalism. As a dealer it’s important we have a warranty provider that we can depend on. In Handler protect that’s exactly what we have. We currently have have a claim in process and they are most helpful. Happy to be on board with them

Great customer service from Emma O'Shea - always happy to help with questions and great communication regarding product updates.

I spoke with Cian who handled my claim exceptionally well with efficiency & would recommend a promotion for him!! James

Simple telephone conversation explaining what the process was of making a claim, very easy to follow claim form.
Called me within a few days explaining what happened next regarding my repair and what I was entitled to claim for.
I would highly recommend Handler protect.

Thank you Cian for dealing with my car issue promptly, i really appreciate it, such stress off my shoulders.

Roberta

Cian was fantastic today. I’ve been dealing with my case for the past week and Cian was able to see that and resolve my issue very quickly and efficiently.

Cian was very helpful with our claim. Ensured that everything went smoothly and we were kept up to date with the progress and answered any questions that we had throughout

Would definitely recommend!

Thanks Cian!

I had a timing belt go ( well in the recommended times by ford ) rang handler while that was being done I had it repaired told them I had it done as I needed it to get to work but they said they needed to see it first , I showed them the pictures of damaged components and receipt of works done they refused to honor the warranty now with the motor ombudsman.

I would not touch this company at all they are con artists