The help I received made a stressful day better. Cant thank him enough for taking yhe time to reassure me
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Always helpful when needed to phone and answer any queries etc. Would recommend if anybody found themselves financially stuck thinking there was no way out. Just over 1 year left of our IVA’s and it... See more
Company replied
I've spoken with Mikael D on numerous of times. He's clear and accurate. He's definitely not one of your typical customers services people where you can tell they are reading from a script and sounds... See more
Company replied
From start to finish I found Hanover really easy to talk to & deal with. Today Ryan Ramjhan has been really helpful & advised me what will happen going forward in relation to my IVA now being comp... See more
Company replied
Company details
Contact info
Canal Road, WA14 1TF, Timperley, United Kingdom
- 0161 905 4764
- customerservices@hanoverinsolvency.co.uk
- www.hanoverinsolvency.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Paul was absolutely amazing such a nice…
Paul was absolutely amazing such a nice person to talk to. Answered every question so helpful I hope he answers the phone everytime
2 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
I had to phone about a missed payment…
I had to phone about a missed payment and spoke to Liam Miller. He was very helpful and noligable and resolved the problem very quickly and professionally would recommend Hanover insolvence 10/10
2 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Hanover didn't take the payment this…
Hanover didn't take the payment this month for some reason. When I called them I spoke with Gary he was really helpful and sorted everything through the phone. Only took 5 minutes.
1 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
debt management
been with handover/ creditfix since 2021 and have no issues with the service they given to us
1 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
A brilliant company
A brilliant company, from the first phone call 6 years ago to the final call today they have supported me and been compassionate the entire journey through. I would highly recommend this company.
1 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Trust this company
Hi
Spoke to Danusha today to confirm anything need (bank statement or payslips) as it's last and final payment went through successfully. She answered every single question and confirmed no action needed from my side. Today 5 year's completed with hanover and I've best experience. Never received any calls or any issues in last 5 year's. With help of Hanover expert team today I'm very happy. Thank you Hanover team for help and support. Today I'm free after 5 year's.
1 August 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Heather was absolutely amazing
Heather was absolutely amazing, made me feel calm I have anxiety, and super helpful, she deserves a raise! Thank you so much Heather Bless you
31 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Had trouble making my payment but…
Had trouble making my payment but Charles on live chat and paul who called when he said he would was a great help. Fast friendly and stress free. Thank you
31 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Thank you so much i know there is lots…
Thank you so much i know there is lots of mixed reviews regarding you guys but i didn’t really have much bad to say as i kept to my agreement and when there was issues with payment the text updates were great. My only discomfort was your response time to enquiries and the response given isn’t really enough at most cases but overall i would say thank you for helping guide me to this point where i am free of debt and start to rebuild my credit again .
31 July 2024
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Excellent service today really helpful…
Excellent service today really helpful and all explained by Tenu Araka
30 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Hanover do make mistakes sometimes
I talked to a very helpful Scottish man today I didn’t get his name. I’d had an email saying I’d missed this months payment and was in arrears so I checked my account and found that Hanover hadn’t requested the payment he was most apologetic and found that it was indeed Hanovers fault. I paid the due amount and he said that he would make sure it didn’t happen again next month
29 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Very helpful spoke to Paul today he was…
Very helpful spoke to Paul today he was great sorted everything out Very qwick and very pleasant to talk to thanks
29 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Excellent customer services
Excellent customer services . Every time I’ve called I was listened to and helped . Thank you for caring
29 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Haven’t got a clue what’s going on with…
Haven’t got a clue what’s going on with this company, i entered my IVA with Hanover then a year ago was informed that I was now with creditfix both of these companies are now asking me for money and yearly reviews it’s now got that bad I have had to seek advice from citizens advice
28 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Good Afternoon Mr Barber,
I am sorry to learn that you have been dissatisfied with the service we have provided.
If you have any queries, please do not hesitate to contact me by email at complaints@hanoverinsolvency.co.uk to discuss the matter.
Kind Regards
Hanover Compliance
Brilliant IVA company
Brilliant IVA company, easy to understand and good communication very helpful and understanding would highly recommend 👍 😀
26 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Jacqui McKinnon | Collections Advisor…
Jacqui McKinnon | Collections Advisor Was fantastic and quick and resolved my query with kindness and patience and good understanding.
25 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Today I spoke with Mikeal
Today I spoke with Mikeal, who was friendly, extremely professional and helped with my enquiry in a speedy manner, putting my mind at rest.
25 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Spoke to a young gentleman called Ian
Spoke to a young gentleman called Ian, he explained everything that happened with my situation and then gave me a few different options on how it could be sorted he was extremely patient polite but friendly at the same time .
It made the situation very easy to deal Ian answered every question asked .Ian is s credit to the company
23 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Varied Review
The whole service I will give 4stars as they ain't always clear with you. But the lady I spoke to today Harshinee Ramchurn was amazing, very polite and took alot of time to answer all my unanswered questions, she also made sure she passed on every bit of information needed.
Thank you
24 July 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
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