The help I received made a stressful day better. Cant thank him enough for taking yhe time to reassure me
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always helpful when needed to phone and answer any queries etc. Would recommend if anybody found themselves financially stuck thinking there was no way out. Just over 1 year left of our IVA’s and it... See more
Company replied
I've spoken with Mikael D on numerous of times. He's clear and accurate. He's definitely not one of your typical customers services people where you can tell they are reading from a script and sounds... See more
Company replied
From start to finish I found Hanover really easy to talk to & deal with. Today Ryan Ramjhan has been really helpful & advised me what will happen going forward in relation to my IVA now being comp... See more
Company replied
Company details
Contact info
Canal Road, WA14 1TF, Timperley, United Kingdom
- 0161 905 4764
- customerservices@hanoverinsolvency.co.uk
- www.hanoverinsolvency.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Mikeal
Mikeal. D he was so polite and professional and got everything sorted out for me I would rate him 10 out of 10 excellent service
20 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
I am very happy from Mr Mikel.D Which…
I am very happy from Mr Mikel.D Which he help and guide me I am strongly appreciate that .Thanks
18 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
great service
great service. thanks for helping me Mikeal Dhalapah, your such a brilliant customer contact specialist , keep up the good job, well done !!!
18 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Brilliant at there job and very…
Brilliant at there job and very understanding. No problems every time I have to make a phone call.
17 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Good service
Good service, only negative I can give is that you could make a payment link to pay online rather than having to call up every time if your card payment is declined/ card is no longer valid
17 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Had a lovely phone call with Brian to…
Had a lovely phone call with Brian to sort payments, he was very professional and made me feel at ease, he went through everything with me. THANK YOU BRIAN.X
16 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Thank You Darren A
16 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Just had a really lovely phone call…
Just had a really lovely phone call with Emma, she was really cheerful, friendly and helpful. She resolved my issue for me and am really happy with my experience liasing with her on the phone!
10 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Emma McAlister excellent service, Thank you!
I liaised with Emma McAlister, she was very informative and addressed all my queries, Her polite manner made me feel at ease , excellent service!
10 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Bibi Beelontally was brilliant with…
Bibi Beelontally was brilliant with updating my IVA status as it was still showing as current.
8 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Helpful
I have been with you for a few years now never had a problem but I have missed a payment . Spoke to Heather this morning and she was so helpful polite and help me with paper work that I needed to send over to her by phone very patient and understanding. Can't thank her enough for her help today .kind regards Karen jordan
6 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Wonderful
I am a little bit confused, as i thought hanover passed to creditfix, anyhow, they are great, i have had a couple of times where i wasnt able to pay or had to move payment date, which isn’t ideal, they are non judgmental which i like when you cant always afford money to pay bill.
6 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
I missed a payment and they were very…
I missed a payment and they were very understanding very polite and sorted out very fast, thankyou for calling me Heather and sorting it all out much appreciated x
5 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Would definitely recommend
Have been with Hanover nearly 5 years now,never had a problem with them,until recently when 2 payments went out in the same month.Spoke with Emma who addressed my issue straight away and was able to refund the money back within a few days.Emma was kind and understanding thankyou.
Would definitely recommend.
3 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Help with payments
I had an issue due to the company changes names with my payments. I spoke to a lovely lady called Emma, who understood my situation and advised me best how to deal with it moving forward. She kept in contact with me alike she said she would. Excellent service from her. Thank you Emma
3 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
5 long years done!
5 long years done. Only missed 1 month (was agreed with Hanover), other than that everything went smooth. Whenever they wanted to up my payments we spoke about it and they were super understanding and were willing to come to agreements.
Never had any issues, and they were always super polite and willing to help. Now to wait for my completion certificate, my credit record to clear and move on with a much better understanding of the dangers of poor financial decisions!
Thanks for all the help Hanover!
2 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Very fast and efficient with dealing…
Very fast and efficient with dealing with my issue. Brian was very polite dealt with my issue perfectly.
2 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
Very long wait on phone
Very long wait on phone . No update if we’re you are in queue. And music it terrible . So that why 4stars.
Brian the man who dealt with my call , was polite , informative.
2 September 2024
Unprompted review
Reply from HANOVER INSOLVENCY LIMITED
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 0067
Email – customerservices@hanoverinsolvency.co.uk
All the best,
Sean – Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.