Happy Socks Reviews 1,264

I’ve bought happy socks for many years and never had any problems. I recently spent a lot of money on a Star Wars pack and within 6 months the material has worn thin and there are holes. The quality has been very disappointing. I wrote to happy socks customer services and as I bought from John Lewis, they aren’t interested. Unfortunately John Lewis isn’t interested either as there is no product guarantee for socks. Complete waste of £80.

Actually I love Happy Socks, especially design and gift boxes. I don't know why people complain.

Never again.
Ordered 3 size7-9yo items, 2 of them had no issues thats the size my kid has been wearing. The one “Kids Heavy Knit Blocked Sock” apparently is much smaller than size 7-9yo, also in the website the picture is more “white” the real item I received was “grey”.

Problem is they dont offer free return so buyer has to pay for it, and their return address is in Sweden. I went for the cheaper option without tracking that costed £3.42 to return a £7 items, otherwise, i know tracking is important but whats the point of paying £7 for £7item refund?? Posted it 16Apr, now 1May they said they have not received it probably lost but they won’t offer anything unless I provided a tracking reference or receipt (but how?? You buy the stamp and just posted)

A really bad experience when the problem is the product itself and their policies are pushing all responsibility to buyers.
Order#782252

Just found a fraudulent charge on my bank account from this company for $69.55 and had to call my bank and have my husband's debit card cancelled because of this happening. I also tried to contact the company but there isn't a number to contact them. They only offer chatting with a bot or emailing them.

Horrible quality would have never expected this from what i considered a premium brand because of the price.

I love Happy Socks 🧦 they bring so much happiness and the quality is really good. A perfect present to give away!

I have been buying Happy socks for years. They have been very durable, the ones I bought to my son several years ago, he’s still wearing them. BUT the quality is no more the same - I bought some pairs of socks a few months ago and they have holes in them!! Can’t believe. The fabric is softer than in the older ones, is that the case? Softer socks but poorer quality? No more happy socks, thank you.

Unfortunately I bought over 20 pairs for family and I'm shocked with the quality! Quality is 0 after first washing.
They are looks like old old socks.
Unbelievable bad.

Socks size received are significantly smaller than what is purchased. They make an error and will allow you to return them at your expense. They take no responsibility for inaccuracies on the website and say you have to pay for returns because shipping to you is free, but you have to spend over a certain amount to get free shipping. I purchased socks size m9-11 for my dad, nephew and brother who all wear either a 9.5 or 10. They sent me size m4.5-7.5.

I came back to ask for a refund but the joke was on me. I bought 5 sets, and I asked the lady how many were on sales, and she said all of them. When I arrived home, I realised that one didn't have any discount. The lady who attended lied to me, but the receipt does not lie--there is not discount on one item. On top of that, it was a weird thing: what I thought it was a set of three pairs, it really is only a pair plus a very long stocking-like thing-I don't even know what it was. So I didn't want that. When I arrived back the lady laughed that I had bought such a thing, so as I said, the joke is on me. No refunds, she said, but I can exchange. I don't even know why 'no refunds', as I had the receipt and everything was attached, including thingy I don't know but I was. But the joke's on me, so I asked what I could exchange it for. "Just look around" the lady said, and she ignored to talk to someone else. I chose one, it was more expensive. I said that I am not going to pay a singly penny more, you choose one with the same price. So she didn't even know what, as she didn't know the prices, and there were not prices on anything. Finally she chose one and gave that to me. So I have wasted all my day to pay way more than I wanted for a single pair of socks. At that point, it was to overpay or chucking the weird set with weird thingy to the rubbish bin. Really upset with the Portobello Road shop and said attendant.

I never received my order and it is litterally impossible to reach the customer support.

Ordered 6 pair of socks in the Black Friday sales on behalf of my grandparents for them to give out at Christmas. When the socks were given out at Christmas the sizes of the socks were not correct. We sent them an email as soon as we knew they were wrong but we are yet to get a response to this email. Very poor customer service.

order #617310
Email sent to their customer service: 30th December and again 6th January) automated reply says they respond in 2 days and yet we are still waiting.

Have purchased multiple pairs of socks before but will not be doing it again.

We have looked in the junk folder and we have not had a response from the support team. Can you please advise the date the customer service team replied.

Have been buying Happy Socks for many years. This latest batch will be the last though.

Their 'No Show' socks used to have a little piece of rubber to prevent the sock slipping.

Latest socks no longer have this feature, making them useless.

Yes, I can return them for a refund, but the postage costs to Sweden make the option non-viable.

I decided to use Happy Socks to do a Christmas action in my company and I did the order 634167. To get the money they were fast, however they use a supposed fast delivery where you pay more so that the shipment should arrives in 3 days to Spain, but it took more than two weeks and unfortunately the parcel does not arrive in time for what I wanted it. Now I have to return the socks because they didn't deliver it to me on time and they make me pay the return shipping costs. They don't care about the customer. Don't trust this company, there are only robots like costumer service and no one will give you support. I would never buy from this company again.

I made an order, but they drew the money twice and sent me two orders. They refused to cancel the second order, even though I reached out 2 minutes after I made it.

They said I needed to receive the package and then post it back to them. Which is OK, that is sometimes the case.

What they didn't tell me is that they charge for making a refund. When trying to contact them to ask for reimbursement for the return + reimbursement for the effort of needing to take the package home and then print out a form and repost, they are not available in customer support. So I need to request that they reach out to me and now wait and see what the email support has to say. This is 2023, wake up Happy Socks. Or should I call you Angry Socks.

The case is not closed yet and it is already one of the worst ordering experiences I ever had and will never recommend anyone to shop from them, ever. And actively share my negative experience with anyone I can.

Edit/update:
Change my grade 1 to grade 2. Happy Socks let me keep both pairs of socks and did not in the end require me to return the other pair. However, in the future, I would want them to make this process easier. Why not just, when realizing the mistake, right away say "you can keep the other pair" or send me a return label, to be a bit proactive. This was still a badly handled process.

Happy with the quality of the socks, as I wanted for Christmas so got it delivered on time. Will purchase more soon.

my purchase was never delivered. no hotline to call client service, very low respond time by e-mail and hard to kick off e-mail chain via the chatbot. Lost the parcel (? but did not inform), in the end offered refund. However, unpleasant experience overall, i do not recommend.

Poor quality goods (socks go threadbare real quick).
Poor customer service

I have ordered a pair of socks 6 days ago and I still haven't received a track and trace. The chatbot is useless. Buttons don't work and it doesn't your question. I regret I bought my socks at this webshop.

Customer Support Policies are poor - I payed for priority shipping (2 weekdays), but even as until now the order was not processed and will not reach me on time for an event (gift), they refused to cancel the order.
Only option they see is for me to pay for return shipping costs.
Thought that the shop is nice for last minutes gifts, but as the handling of customers is so poorly, I will withdraw from ever ordering there again.