Terrible customer service. Purchased in store whilst visiting London (live in Leeds) as a gift. They have ripped as soon as put on. Emailed customer service - explained several times repeatedly that I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from Happy Socks during Black Friday (27th November), thinking it would be an easy Christmas gift. Tracking showed one delivery attempt on 4th December, but I received no card, no email,... See more
Company replied
I bought a pack of three socks in a combo deal. It was advertised ON A SIGN— and I was also told by the cashier that it was 14,99 pounds for the pack. I later checked my card and she actually charged... See more
Company replied
Company details
Written by the company
Happy socks started in the spring of 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity. A concept now brought to perfection by the Happy Socks collective of creators. Today Happy Socks are sold in more than 90 countries and on every continent. Happy Socks features an almost endless variety of models and designs, using a broad spectrum of color combinations and original patterns. Simply put: there's a pair of high-quality socks and underwear for every occasion, mindset and style.
Contact info
Karlavägen 102, 115 26, Stockholm, Sweden
- support@happysocks.com
- www.happysocks.com
2.0
Poor
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Awful quality
Worst quality socks I've ever had. Designs are fun and nice but every single pair I've had rip within a few wears. Price is an absolute joke for the quality.
2 December 2023
Unprompted review
Reply from Happy Socks
Hi Joe,
This doesn't sound right! So sorry to hear that you've had quality issues with your Happy Socks. It would be great if you could reach out at support@happysocks.com and tell us more about what's happened.
The Happy Crew
I dont have my track number
I dont have my track number, its been a week and i still waiting, nobody write me back from the support. I need my package next week. I spend almost 20.000czk and i have nothing. They write 5 days delivery to Czech Republic. Is it a normal?
2 December 2023
Unprompted review
Reply from Happy Socks
Hi Zuzana,
Thanks for your review!
I can see that you are in contact with our support team and that you have received the shipping notification in the meantime. Your Happy Socks order will be with you shortly.
We are really sorry for the delay!
The Happy Crew
Anything but Happy!
The company is an exercise in frustration- 6 days after my order was placed and confirmed, it is complete radio silence as far as the promised shipping notification, absolutely no means to check the status of a yet-to-be-shipped order, as you can only inquire via the tracking number I never received, no way to speak to a human being either online, chatbox, or phone. My order is a Christmas gift and I would like to give my recipient a heads up about it, since they have no gifting option available, and I don’t even know if the recipient will be able to tell who sent the socks! The company has SO MUCH to learn about customer satisfaction! I will try to patiently await receipt of a shipping notice but feel it is a rarity these days to wait this long for a company to get a package out the door.
Update on day 8 after my order- Happy Socks was copied with my review and asked for me order number. I still have not received any notice of shipping on my order.
Update on day 9 since I placed my order- my order remains unshipped, and I have not been contacted by Happy Socks with any updates or questions- all I have is their confirmation that I placed the order 9 days ago. I hope this gift order can eventually be received by the recipient, who is the 83 year old nun that taight me how to play the guitar 57 years ago, thus changing my life!
Update Day 11: well, thanks for yesterday’s response, Happy Socks! I was finally given a tracking number yesterday but as of 4:30 pm today DHL has not yet received the package. At least I have your assurance that the gift will make it before Christmas.
23 November 2023
Unprompted review
Reply from Happy Socks
Hi there,
My sincerest apologies for the delay and the frustration it's causing. I completely understand the importance of your order, especially for such a special recipient.
Due to an unexpected high amount of Black Friday orders, we're unfortunately experiencing some delays in our warehouse. Please rest assured that your order will be shipped shortly and will absolutely arrive in good time for Christmas.Thanks so much for your patience!
Wishing you and the remarkable 83-year-old friend happy holidays.
The Happy Crew
Awful quality doesn’t make up for great designs.
Love the designs, but the quality is awful. I’ve had socks rip at the seams within the first 2 or 2 wears. They very easily get holes and wear out very quickly. I’ve had about 15 or 16 pairs and haven’t managed to get more than a few months out of them.Just very very poor quality, which is a real pity because their designs are great. Have had to ask people to stop giving them to me as presents.
1 December 2023
Unprompted review
Reply from Happy Socks
Hi Warren,
This is really not what we like to hear!
Are you following our care instructions? You can find them here: https://www.happysocks.com/eu/faq/care-instructions
If you feel this is not the reason for the issue you are experiencing, please reach out to our support team so we can look into this with you.
The Happy Crew
Useless
Useless. Ordered two weeks ago and still not arrived. No way to speak to anyone directly in real time - you just have to send off a ticket and then wait to see if anyone bothers to come back. No way this place justifies the cost of its products, just avoid them.
30 November 2023
Unprompted review
Reply from Happy Socks
Hi Luke,
So sorry to hear that you haven't yet received your order.
The estimated shipping time to the UK is 4-6 business days so if you have placed your order two weeks ago we need to look into the tracking updates.
Please email us at support@happysocks.com or update your order details here on Trustpilot so that we can help you out.
The Happy Crew
Not buy from their site
Order a couple days ago and the order is still not processed (site says 1 day deliver to NL). The chat is a scam and you cant even cancel as they say they are supr busy.
30 November 2023
Unprompted review
Reply from Happy Socks
Hi Damianos,
I have just checked the tracking of your parcel and it will be out for delivery today between 10:00 and 15:00. Really sorry for the delay!
The Happy Crew
Very disappointing Quality
Whilst the socks may look cool. And the company is unique. If you are looking for socks that you will where more than once this company is not any use.
The socks fancy looking decorations wear off in no time and they come apart.
You would expect a company that sells only socks would be decent quality... Sainsburys socks last way longer
27 November 2023
Unprompted review
Reply from Happy Socks
Hi there,
This is really not what we like to hear - So sorry for the disappointment!
Are you following our care instructions? You can find them here: https://www.happysocks.com/faq/care-instructions
If you feel this is not the reason for the issue you are experiencing, it would be great if you could share some details with our support team at support@happysocks.com so that we can look into this.
The Happy Crew
Made an order of 4 pairs of socks but…
Made an order of 4 pairs of socks but ordered one pair twice by mistake. Connected to live chat immediately and informed them and was told due to the large amount of orders they cannot amend the order as its being processed in the warehouse. I call BS. I've only just ordered them!
Returns are AT COST which makes a return cost prohibitive.
Lost a customer for life over 8 Euros.
No refund, no credit, not attempt to rectify the situation, just a heartless customer service operator that doesn't care.
21 November 2023
Unprompted review
Reply from Happy Socks
Hey James,
I totally get your frustration.
At the same time, we're swamped with orders at the moment, and our main goal is to ship them out as soon as possible. Because of the high demand during our Black Friday sale, we're therefore stuck following the Terms and Conditions, and that means we can't make changes or cancel an order after it was placed.
Really sorry about this!
The Happy Crew
Do not buy direct if in UK - hidden import tax
Just received a £85 import tax charge - which is 30% of the value from Happy Socks. I will be refusing delivery and activating a return. However I have also seen the at Happy Socks penalises you for returning an item and shares you £50 admin fee!
They do say they ship from outside of the UK as a get out clause of responsibility however that is normal in a global commerce world and they do not explain about the import charges. Happy Socks seems unable to work as a global company and inflicts hidden and extortionate import costs onto their customers. Many companies manage to operate and sell globally but it seems Happy Socks is unable to and impacts their customers through import charges other companies don’t and then extortionate charges to return an item… and this seems to be heated to just those not in the EU. I suggest they stop trading in the UK to protect their brand experience or change their delivery and customer policy. Either way, if in the UK avoid buying direct from Happy Socks, it will cost you a fortune above the value of the product.
20 November 2023
Unprompted review
Reply from Happy Socks
Hi Vicky,
Apologies for any frustration caused by the lack of awareness regarding UK government import duties on parcels with a value above 135 GBP. While we do communicate this information through our Help Centre, T&Cs, and a banner at checkout highlighting that we ship from the Netherlands, I understand that additional costs can be disappointing.
Thank you so much for your feedback, we are committed to continually improving our customer experience.
The Happy Crew
Unhappy Socks .. £86.25 delivery charge!!!!!
Delivery driver asked me to pay £86.25 for a package!! Driver didn't say what the order was so I refused it (too many con artists out there). I looked back at my recent orders and saw the confirmation email from Happy Socks that said a charge 'may' be due. That would make it over 35% of the order amount. I explained that I refused the delivery and wanted a refund. After a long, patronising exchange on chatbox, I was told I would get a refund less admin costs. I asked what the costs would be but they refused to tell me (surely that's not lawful) and told me to 'relax' (just rude!). I was polite throughout. Such a shame as I was a loyal customer but no more! I have escalated my complaint and waiting to hear back.
16 November 2023
Unprompted review
Reply from Happy Socks
Hi Sarah,
Thank you for your feedback.
I'm sorry that you feel you weren't made aware of the import duties that the UK government charges for parcels from abroad with a value above 135 GBP.
Besides the information in the Help Centre and in our terms & conditions there is also a moving banner at checkout informing that we ship from the Netherlands and that this means you will have to pay import duties. Unfortunately, we cannot predict what the individual charges may be.
We totally understand that additional costs are frustrating and as much as we would like to avoid these costs for our UK customers, sadly we cannot as they are charged by the UK government, not by Happy Socks. Please reach out at support@happysocks.com if you have any further questions and we'll help you out in the best way possible.
The Happy Crew
left with a £65 custom charge bill
Happy socks didnt pay the required customs charges. They have a page on their website which says they only pay customs charges up to £145 but they really need to make this clear when ordering. I am now left with either the option of paying £65 in charges or losing £50 by returning the items. Totally ridiculous for a large company to operate like this. I am sure someone from the company will point me at a long terms and conditions page but let’s be honest: nobody reads these. They need a simple information panel at checkout showing customs charges that will be applied
23 October 2023
Unprompted review
Reply from Happy Socks
Hi there Jamie,
Thank you for your feedback.
I'm sorry that you feel you weren't made aware of the import duties that the UK government charges for parcels from abroad with a value above 135 GBP.
Besides the information in the Help Centre and in our terms & conditions there is also a banner at checkout informing that we ship from the Netherlands and that this means you will have to pay import duties. Unfortunately, we cannot predict what the individual charges may be.
We totally understand that additional costs are frustrating and as much as we would like to avoid these costs for our UK customers, sadly we cannot as they are charged by the UK government, not by Happy Socks.
The Happy Crew
Over priced, don’t fit and poor quality
I bought some Childs socks this weekend in London for my daughters birthday. They were blue with faces on them. She is 8 and the socks are 7-9. The foot hole is so narrow it took 2 adults to help get them on. By the time they were on, we were Totally covered in blue fluff. My daughter can’t put these socks on by herself despite being able to do her own socks since age 2. The material sheds very badly, I’m terrified to put them in the washing machine since everything will come out covered in blue fluff. What a total waste of £9.95. Massively overpriced for a poor quality and poorly sized product.
28 October 2023
Unprompted review
Reply from Happy Socks
Hi Juliet,
Really sorry to hear about your experience with your daughter's socks.
I totally understand your disappointment and this is something that we will need to look into. It would be great if you could reach out to our customer support team at support@hhappysocks.com along with a picture so that we can check the sizing and material quality and find a solution that works for you and your daughter.
Thanks for letting us know - your feedback helps us improve!
The Happy Crew
POOR CUSTOMER SERVICE
I contacted Happy Socks on 16 August as part of my order was not delivered. I had to contact them via the BOT as I don’t have social media. I received an automated response stating 1-2 days to get back to me. Six business days and no response. My son told me social media would probably be a better way to get a response but They are happy to send emails about their products and sales so this form of communication should be responded to as well.
16 August 2023
Unprompted review
Reply from Happy Socks
Hi Antonia,
I can see that our Customer Support team responded to you within 10 minutes on the 16th August. We also replied after you contacted us again on the 19th, so it seems that you are not receiving our emails for some reason. Could you please check your spam folder if you can find our emails there? We will send another email now and in case you don't receive it, it would be helpful if you could contact us at support@happysocks.com so that we can respond directly.
The Happy Crew
Funny motives but the socks lasts three…
Funny motives but the socks lasts three months at the most. Rubbish with a high price tag.
26 July 2023
Unprompted review
Reply from Happy Socks
Hi Henrik,
Thanks for sharing your shopping experience with us.
While we are happy that you love our great designs, we are sorry your Happy Socks items suffered some quality issues.
We strive to improve and we use your feedback to do so. Please email our Happy Crew at support@happysocks.com so we can come up with a quick solution.
Looking forward to your replay to this.
//The Happy Crew
Disappointed
Im disappointed. I bought the low no show socks and they are rolling to the middle of my foot. I ordered because I got three pair with a fab fit box and loved them. These are size 5 1/2 -9 1/2. Shoe size is 8 1/2
Did I order wrong size?
26 July 2023
Unprompted review
Reply from Happy Socks
Hi Amanda,
Thank you for taking the time to share your feedback with us.
We are sorry that your Happy Socks (products) don't fit as expected.
Please contact us at support@happysocks.com so our Happy Crew can step in and see what options are available.
//The HappyCrew
The packages are verder damaged
19 July 2023
Unprompted review
Reply from Happy Socks
HI Nina,
I'm really sorry that the packaging of your Happy Socks gift boxes was broken. We are very proud of our gift boxes and put a lot of love into them, so I understand that even if your Happy Socks arrived in perfect condition, it is very disappointing to see a gift box arriving damaged.
We have emailed you last week in order to find a solution and it would be great if you could get back to us when you have the time.
The Happy Crew
not arrived
Hi, I ordered socks a few weeks ago and have not arrived today.. I can't reach anyone, what now?
13 July 2023
Unprompted review
Reply from Happy Socks
Hi Maud,
Thanks for reaching out.
Unfortunately I cannot see that you have contacted us. Please make sure to email us at support@happysocks.com if you would like to reach us via email.
We have now contacted you regarding your order as we cannot see any tracking updates in the Deutsche Post portal, unfortunately. Please get back to our email so that we can help you out in the best way possible.
The Happy Crew
The delivery has not arrived
The delivery has not arrived. I had no message indicating the status of products. When I use the tracker I get a message saying a delivery was unsuccessful three days ago and no information about how I can retrieve the products or plan another delivery. There is no phone contact to solve issues, just a chatbot.
13 July 2023
Unprompted review
Reply from Happy Socks
Hi Louise!
Thanks for your feedback.
Your order was delivered to a pick up point on the 11th July. You can see the latest shipping updates if you click on "Tracking website of the country of destination" on the tracking link you received with your shipping confirmation.
We have just send you an email to check if you still need help. Please note that we are available 24/7 via live chat, Social Media or support@happysocks.com
The Happy Crew
It took much longer to receiv the…
It took much longer to receiv the order. No answer from support even after two mails. Sizes much bigger than normal. No return slip in the package. Must have a printer (we were on holidays with no printer at home). So bad experience and service. And we do love their socks. But NEVER order online. Worst service
10 July 2023
Unprompted review
Reply from Happy Socks
Hi there,
I'm so sorry to hear that you were not happy with your shopping experience.
I can see that your parcel was attempted to be delivered on 6th July, which is within the estimated delivery time to Sweden. Your order was then ready to be collected from a pick up location the following day.
We have replied to your email right after you reached out to us. You should be able to find it in your spam folder if you haven't received it.
Please don't feel that you need to print the return slip. As long as you write your name and order number on a piece of paper and include it in your return parcel, we will be able to handle your return order.
The Happy Crew
According to DHL they delivered my…
According to DHL they delivered my order in my mailbox. If they delivered in my mailbox/door slot the package would be inside my house. They didn't deliver and now I can't get any help from Happy Socks. They started a chat with me an then just left me hanging. I'm no so happy with Happy Socks' lack of communication or way to reach them.
6 July 2023
Unprompted review
Reply from Happy Socks
Hi Tim,
Thank you for your feedback.
We always want our customers to have a great shopping experience and I am so sorry to hear that you did not receive your order.
Please send us an email to support@happysocks.com with your full name and order number to give our team a chance to take a closer look at what's going on.
//The HappyCrew
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