Terrible customer service. Purchased in store whilst visiting London (live in Leeds) as a gift. They have ripped as soon as put on. Emailed customer service - explained several times repeatedly that I... See more
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Review summary
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Reviews shaping this summary
I ordered from Happy Socks during Black Friday (27th November), thinking it would be an easy Christmas gift. Tracking showed one delivery attempt on 4th December, but I received no card, no email,... See more
Company replied
I bought a pack of three socks in a combo deal. It was advertised ON A SIGN— and I was also told by the cashier that it was 14,99 pounds for the pack. I later checked my card and she actually charged... See more
Company replied
Company details
Written by the company
Happy socks started in the spring of 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity. A concept now brought to perfection by the Happy Socks collective of creators. Today Happy Socks are sold in more than 90 countries and on every continent. Happy Socks features an almost endless variety of models and designs, using a broad spectrum of color combinations and original patterns. Simply put: there's a pair of high-quality socks and underwear for every occasion, mindset and style.
Contact info
Karlavägen 102, 115 26, Stockholm, Sweden
- support@happysocks.com
- www.happysocks.com
2.0
Poor
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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I have made my order 1 week ago
I have made my order 1 week ago, paid for the shipping charges to have my socks delivered in 2-3 days and I’m still waiting, once I paid I realized there could be delays on the delivery , it should have been mentioned before you pay, I want to express my complete dissatisfaction, it’s a present for a workmate , we celebrate Secret Santa on Thursday and I have no gift for my workmate! I will not buy any more on happy socks
12 December 2022
Unprompted review
Reply from Happy Socks
Hi Marta,
Thank you for your feedback and sorry that your Happy Socks were delivered with a 2 days delay.
We have now issued a refund for the extra costs you paid for faster shipping and the funds will be back in your account within the next 2-3 business days.
The Happy Crew
Order never arrived
Order never arrived. Tracking information was useless and customer services don’t respond.
19 December 2022
Unprompted review
Item dispatched 4 weeks ago
Item dispatched 4 weeks ago, still no delivery. No answer from customer services. Terrible service
21 November 2022
Unprompted review
Reply from Happy Socks
Hi Giles,
Thank you for your review and sorry for the disappointment.
We can see that you have been in contact with our support team in the meantime.
If you still need help please reply back to their email.
The Happy Crew
Awful amount of time for delivery
Awful amount of time for delivery. I’ve made an order on Nov 27th. Only shipped on Dec 1st. Today is Dec 17th and pack is still in transit…this was supposed to be a 4-8 day delivery within Europe. I’m unhappy, should have gone to the store instead of buying online.
16 December 2022
Unprompted review
I placed my order for a socks advent…
I placed my order for a socks advent calendar on 26th Nov and was told it would take 4-6 days to arrive. Customer service has been shocking and have just received an email on 17th December saying that I need to pick it up at another address - there was no attempt to deliver it directly to me. I would not purchase from this company again.
17 December 2022
Unprompted review
Reply from Happy Socks
Hi Gemma,
Thank you for your feedback.
Due to the national CWU strike in December, unfortunately, our UK customers experienced some delays.
Please note, that after a parcel has been shipped from our warehouse, we cannot make changes to the delivery address or date/time on our side. In that case you have the possibility to request a new delivery attempt on UPS' website.
The Happy Crew
Reply from Happy Socks
Hi Dette,
We can see that you have been in contact with our support team and that your Happy Socks were delivered on 20th December.
The Happy Crew
Very Poor delivery and customer care services
No news since I placed my order on Nov 27th. 15 days later my socks have not yet been shipped, when 5 to 6 days for delivery to France are given in the trade coditions.
Contact chanel is weak, only a robot behind the Tchat. Tchat ask for a five digit order nbr, order confirmation gives 6 digits !
Don't hesitate to buy somewhere eather.
26 November 2022
Unprompted review
Reply from Happy Socks
Hi there!
Thank you for your feedback!
I have checked your order and it was shipped on the 1st December and, according to Laposte, delivered two days ago.
During this busy season we are, unfortunately, experiencing some delays both in processing times at our warehouse as well as with the postal services, and I'm sorry that your order was impacted.
The Happy Crew
My parcel still hasn’t come
My parcel still hasn’t come , only a couple pairs of shorts , little answers for tracking , poor
9 December 2022
Unprompted review
Reply from Happy Socks
Hi there,
Thank you for your feedback!
We are sorry to hear that your order was delayed.
In case you still need help, please reply with your order details to the email you received and we'll look into this with you.
The Happy Crew
Would not order here again
Bad service. Order never came in. Personal over chat tells you different things. One said the order would come in shortly and I would just have to wait, the other said it was already delivered and I should check my neigbours if they have it. Now I have no money and no socks
30 November 2022
Unprompted review
Reply from Happy Socks
Hi there,
We are sorry to hear that you weren't happy with the customer service you received.
If a parcel is only slightly delayed, we are advised by our delivery services to recommend to wait a few more days for the parcel to arrive. Especially during the holiday season shipping delays can occur, unfortunately.
When a parcel was delivered after those days and a customer has not received it, it may have been delivered to the neighbours if the receiver was out and about at the time of the delivery attempt. This is why our support team suggested to check with your neighbours.
We hope that you have received your Happy Socks in the meantime, but in case you need further help, please reply with your order details to the email you received and we'll help out.
The Happy Crew
Bad delivery services
Four days after initial order, I got an email my parcel had not even been processed yet. Now, 10 days after order I still have not received my parcel.. Disappointed to say the least.
8 December 2022
Unprompted review
Reply from Happy Socks
Hi there,
We are so sorry to hear of the trouble with your order.
We have reached out to you asking for your contact and order details so that we can help out.
Please reply to the email should you still need help.
The Happy Crew
Nonrefundable for in-store shopping
As the delivery this time of year is really bad plus all the reviews, I decided to visit the store in Covent Garden. I bought some for friends, but as I’m not sure which one they like so bought extras, thinking I can return if change my mind—since my understanding is that Happy Socks have 30 days return policy. But NO, that’s only for online order, not in-store!
While I should have double checked, but as this is an important and confusing information—different policy based on buying channels—customers should be made aware of BEFORE making the purchase, not an afterthought on the receipt (how does that help since I already paid by that point?).
Also having different return policy online and in-store is really confusing! I might lack the insights but I don’t see why I can’t return the socks if they are unopened.
While I like the socks design, the buying experience make me feel cheated. This is my first time buying and it leaves really bad impression…
8 December 2022
Unprompted review
Reply from Happy Socks
Hi Linh,
We were really sorry to hear of your experience at our Covent Garden store.
The Covent Garden store is managed by a distributor and therefore has different policies.
After having contacted the distributor they confirmed that they offer exchanges within 28 days of purchase, and that their policy is clearly marked on all till points.
I believe our support team has been in touch with you and offered a solution. However, should you still need help, please reply to the email where we request your contact details and we'll reach out.
The Happy Crew
Order of 23rd of november not received…
Order of 23rd of november not received yet. Only way of contact possible with chatbot that doesn't recognize message.
7 December 2022
Unprompted review
Reply from Happy Socks
Hi there,
Thank you for your feedback!
We are sorry to hear that your order was delayed and hope that you have received your Happy Socks in the meantime.
In case you still need help, please reply with your order details to the email you received and we'll look into this with you.
Please know that we can be contacted at support@happysocks.com or via our 24/7 live chat. Just let the bot know that you prefer to speak to a person and they'll connect you.
The Happy Crew
Long delivery times and terrible service
Long delivery times and terrible customer service. Package didn't arrive after 10 working days and I was told to wait another 5 before anything could be done. Customer service was poor, they are not interested in helping and just repeat standard messages. I wouldn't buy direct from here, I would use a UK stockist.
8 December 2022
Unprompted review
Reply from Happy Socks
Hi Clare,
We are sorry to hear that your order was impacted by the shipping delays caused by the National CWU strike.
If a parcel is only slightly delayed, we are advised by our delivery services to recommend to wait a few more days for the parcel to arrive. Especially during the holiday season shipping delays can occur, unfortunately.
We hope that you have received your Happy Socks in the meantime, but in case you need further help, please reply with your order details to the email you received and we'll help out.
The Happy Crew
DISGUSTED - DO NOT BUY ONLINE!
DISGUSTED. DO NOT BUY!
The socks ordered from the internet come from the Netherlands.
If you place an order over £135 - you will be charged import & customs duty by the delivery company.
This was £70 for me. If you decline delivery, then HappySocks will charge you £50 admin fees!
This is not written clearly at checkout or on the confirmation order as per their customer services.
You have to click on something called “currency and fees” on their terms and conditions in the website to find this information.
ITS NOT CLEAR FOR CUSTOMERS AT ALL - BUYER BEWARE
7 December 2022
Unprompted review
Reply from Happy Socks
Hi there,
Thank you for your feedback.
I'm sorry that you feel you weren't made aware of the import duties that the UK government charges when receiving a parcel from abroad with a value above 135 GBP.
Besides the information in the Help Centre there is also a yellow moving banner at checkout that informs about the fact that we ship from the Netherlands and that this means you may have to pay import duties.
We totally understand these additional costs are frustrating, however, as much as we would like to, we are unable to avoid these fees for our UK customers.
The Happy Crew
delivery to late ... takes more than 11 days :(
I've ordered socks on 27/11/2022 as a present from the Saint (6/12/2022) i'm still waiting the delivery ... To late ...
7 December 2022
Unprompted review
I have still not had it had these socks !!!!these socks it has…
I have still not had these socks it has been a month
11 November 2022
Unprompted review
5 star in the past but quality has…
5 star in the past but quality has dropped tremendously and I no longer want to buy from them. Sorry
6 December 2022
Unprompted review
I ordered on 21st November and still…
I ordered on 21st November and still haven’t received anything! No response from my emails either and no number to call!
6 December 2022
Unprompted review
5 stars for the UK area manager!
This is a follow-up review to my 'one-star' review of last month. Credit where credit is due. I still think the company's no-return policy is draconian, and it isn't made known to the customers before their purchase, but I have received an email and a phone call from the UK area manager who was kind, patient, and helpful. I also received a refund.
6 December 2022
Unprompted review
My package did not arrive but got a excellent service
My package did not arrive, on tracking it says it has but it has not.
I got the best help and after checking everything a refund and discount voucher so I am a very happy client. 😊
6 December 2022
Unprompted review
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