Absolutely supberd service from start to finish, Constantly keep updated on case , Really helpful if you need to contact for any reason, Would definitely recommend to anyone struggling wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We all hope never to need a Trust Deed but if you do, don't hesitate to engage with Harper McDermott. Thomas has worked with us this year to solve a very complex financial situation. He provided us w... See more
Company replied
Michael was absolutely amazing. I felt quite embarrassed reaching out but he made me feel so at ease at every step. He was so kind, patient and so supportive. I finally feel like I can breathe again... See more
Company replied
Harper McDermott, and this Trust Deed has changed my life for the better. Debt felt like a black hole that no matter how hard I tried to pull myself out off, I just kept sinking deeper into. It felt h... See more
Company replied
Company details
- #14 of 16 best companies in Insolvency service
Written by the company
We are one of Scotland’s largest insolvency firms with over £250m of debts under our management. Our team of around 70 people are led by highly experienced managers with customer service always at the core of our business. Since 2009, Trust Deed Scotland®, part of the Harper McDermott group, has grown to be an established household name for debt help. Our advice team have helped over 30,000 people in Scotland with their unaffordable debt. Whether you have a Trust Deed or a Debt Payment Plan under the Debt Arrangement Scheme, we are here to answer your questions and support you at all times. Harper McDermott will support you every step of your debt journey, guiding you through key milestones and helping you navigate any changes in your circumstances along the way.
Contact info
The Reel House, 7 West, Regent Street, Glasgow G2 1RW, G2 1RW, Glasgow, United Kingdom
- 01412783989
- enquiries@harpermcdermott.com
- www.harpermcdermott.com
4.7
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You can call them anytime and when you…
You can call them anytime and when you do they can't help you enough
I broke my knee and wasn't getting paid, they gave me a payment break without any problem, they have been amazing with us
6 August 2025
Reply from Harper McDermott
Hi Jacqueline,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We hope that you get well soon. It sounds like you've had a difficult time lately, and we're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
They are there when you need them
They are there when you need them. No hassle just advice to keep you on the right track.
6 August 2025
Reply from Harper McDermott
Hi Philip,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Good customer service
30 July 2025
Reply from Harper McDermott
Hi Andy,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Amy from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
So willing to help!
I was panicking as I was getting nowhere with car finance due to being in a deed and it is vital for my work. Harper McLeod immediately put me at ease and were so understanding and supportive. They gave me contact details for various lender and within no time was sorted and breathing a huge sigh of relief. First class help and support.
30 July 2025
Reply from Harper McDermott
Hi Lisa,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far. Congrats on the new wheels!
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
There is no way to find a better…
There is no way to find a better service than this team. I owe them my stress free life for past 2-3 yrs.
17 July 2025
Reply from Harper McDermott
Hi Surena,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful recently and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great company they listen make you feel…
Great company they listen make you feel ar ease and help in any way they can
16 July 2025
Reply from Harper McDermott
Hi Isobel,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found the team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Excellent service
The process from start to finish was excellent. I never once was made to feel like I was a failure. There was always someone to help me when I contacted them
15 July 2025
Reply from Harper McDermott
Hi Elizabeth,
Congratulations on completing your chosen debt solution!
Debt can affect anyone at any time, but asking for help is never a sign of failure. Anyone reaching out and asking for help should feel proud of themselves for having the strength and courage to take that important first step.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
My mind was put at easy and my monthly…
My mind was put at easy and my monthly payments reduced to a managble amout. They really helped me tackle my money worries and greatly improved my stanadrd of life throughout the Trustdeed.
9 July 2025
Unprompted review
Reply from Harper McDermott
Hi Nicholas,
Congratulations on coming to the end of your debt solution!
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Chris,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be supportive, empathetic and helpful, and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Perfect help
Great communication from the start,
Helped me sort out my issues, turned things round and helped sort out my debt. Answered all questions i had
26 June 2025
Unprompted review
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution! Karlie was delighted to call you and deliver the good news that you can now enjoy a 𝗯𝗿𝗶𝗴𝗵𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be professional and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Michael,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
No problem at all everything went so…
No problem at all everything went so smoothly no complaints
16 June 2025
Reply from Harper McDermott
Hi Freda,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution!
You spoke to Jacqui in our debt advice team just over 4 years ago, and we're glad that the advice given back then allowed you to choose a debt solution that best fitted your needs.
Karlie was delighted to call you and deliver the good news that you have now completed your Trust Deed.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Delt with my question super quick and…
Delt with my question super quick and fully sorted in one call.
18 June 2025
Unprompted review
Reply from Harper McDermott
Hi James,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
I was having problems setting up a…
I was having problems setting up a standing order which was causing me anxiety. I phone Harper McDermott and spoke to the most helpful, understanding and patient lady Michele who sorted out my problem. She put me on the right track, I wish I had spoken to Michele sooner. Thank you so very much 💫
18 June 2025
Unprompted review
Reply from Harper McDermott
Hi Linda,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful today and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Contacting Harper McDermott was the…
Contacting Harper McDermott was the best thing I could have done, being in debt was making me physically and emotionally unwell..and after 4 yrs of a fixed monthly payment I am now free of debt..I will never allow myself to get into that situation again. I cannot thank this company enough.
6 June 2025
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution!
Nicola was delighted to call you and deliver the good news that you can now look forward to a brighter future.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Highly recommended!
I can’t recommend Harper Mcdermott enough! Very easy to set up with a realistic monthly payment for my Trust Deed. Just paid my last payment and now debt free!
16 June 2025
Unprompted review
Reply from Harper McDermott
Hi Megan,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Congratulations on making the last payment of your chosen debt solution. Not long now until you can look forward to the next chapter of your debt help story.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Laura was extremely helpful and very…
Laura was extremely helpful and very quick in assisting me.
6 June 2025
Reply from Harper McDermott
Hi Kevin,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Laura from the customer service team to be helpful and time-efficient, and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.