Harrison Cameras Reviews 

4,708
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members who provide helpful advice and guidance when choosing equipment. Consumers consistently highlight the fantastic product selection, competitive pricing, and efficient transactions that make purchasing seamless. People also note the remarkably fast delivery times and secure packaging, ensuring items arrive in wonderful condition. However, some customers also noted frustrating issues with delivery services, mentioning problems with specific couriers leaving parcels outside in the rain or delivering to incorrect addresses. A few reviewers were additionally dissatisfied with high repair estimates or unexpected disagreements regarding product conditions during trade-ins.

What people talk about most

Product

People report positive experiences with product quality, expressing satisfaction with items arriving as... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting speedy and timely arrivals.... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided. Consumers... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, enthusiastic, and extremely... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great deals. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more

Rated 5 out of 5 stars

Very knowledgeable staff, helped me in choosing a new camera. Mention here to those who assisted me on my 3 visits - Sian helped in explaining the different types, later Jonathan gave helpful info on... See more

Rated 5 out of 5 stars

Every thing seemed straight forward. Details of purchase were as listed. Goods arrived as promised and securley packaged. First impression on opening the package was good. The co dition of the ca... See more

Rated 5 out of 5 stars

Bought a second hand lens (15mm Summilux Leica mft) from Harrison Cameras and am absolutely delighted with all aspects of the purchase. Spoke with a rep before purchasing (to make sure still in stock... See more


Company details

  1. Photography shop
  2. Camera shop
  3. Passport Photo Processor
  4. Photo lab
  5. Photo printing service

Written by the company

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,708)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Ist time using this company ordered a camera and two lenses and they were delivered the following day in very robust packaging. The website is very easy to navigate and the products are very comprehensive and competitively priced an overall wonderful experience. I will definitely use them again and have no hesitation in recommending them to family and friends. Many thanks.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

A real bargain

A real bargain: a camera described as in 'good' condition. On MPB it would have been described as 'excellent'. It was low actuations, no signs of wear and yet was priced £100 cheaper than similar on MPB. On Ebay I'm sure I could have found something even cheaper, but I don't like the company and what it stands for.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service for the past 30 years

Have been shopping at Harrison Cameras since the mid 90's for all my camera gear, and the service has always been the same excellent personal attention, and care shown by all the staff... Nothing is ever too much trouble..

My latest purchase was a used photo bag which was near enough brand new and just what I expected from Harrison's

Hopefully will be visiting and shopping for many more years to come..

25 January 2025
Unprompted review
Rated 5 out of 5 stars

'Good ole fashioned service like it used to be'

I purchased a used Canon EF 24-70mm F2.8 L USM lens just before Christmas 2024 after I had submitted an item to them to be considered in a part exchange. So with the quote received for it being quite satisfactory, then just a case of my making up the cash difference as I quite expected to. When the lens arrived it was as described plus it had a genuine Canon lens hood - I must have missed that in the item description, slap wrist for that lapse of memory! - plus a carry/storage case/bag, once again a genuine Canon item all in the original makers box. Overall the service from my part exchange item being picked up ‘free of charge’ by their chosen courier to the eventual outcome with the lens being delivered was faultless plus being kept updated by email the entire time. I first used Harrisons a few years back and since then have brought assorted items from them with in each case, everything has been a smooth process. However as I don’t live anywhere near to them, so I have trusted their assessments and in each case they have been right. What we might call 'good ole fashioned service like it used to be' - 'nuff said?

23 December 2024
Unprompted review
Rated 5 out of 5 stars

First time I have bought from them

First time I have bought from them. Great service, price and delivery. What more could you ask for?
And I didn't post this until after I had given the lens a good check out - it works very well

3 January 2025
Unprompted review
Rated 4 out of 5 stars

Pentax K-M DSLR

I ordered a second hand Pentax K-M DSLR which was dispatched and received in good condition. The only gripes I have, hence the loss of one star, was that the shutter count was advertised as being in the 4000's but when I checked it was in-fact over 7000. To be fair, this is reasonable for an older DSLR, just would have preferred the description to have been more accurate. Also the CCD element was filthy, this could have been cleaned prior to selling. Despite this, the camera works well and I am happy with my purchase. I would buy from again.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy with Prices

Bought a camera, mic, and flash gun. Happy with my purchases and the prices paid when I compared with elsewhere.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Used Canon 300v - Excellent

I owned a Canon 300v back in 2004. When I decided to return to analogue photography recently, I remembered what a great little film camera it was so I set out to search for one. Harrisons had about 4 used models in their store including one which was deemed in excellent condition. In for a penny in for a pound - I purchased it. Best £25 I have ever spent. The camera arrived well packaged and looks as though it has never been used. Although Harrisons test all their used gear, I loaded up a film and checked the camera out thoroughly and couldn't fault it. It certainly lives up to the "excellent condition" tag that Harrisons gave it.
Thank you so much.

30 October 2024
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Hi Peter, Thanks so much for the review. Very glad to hear you are enjoying the camera! All the best, Michael

Rated 1 out of 5 stars

Web site not up to date ! Items not in sock as quoted.

I ordered 3 photo albums as quoted as being 'in stock' on Harrison Cameras web site. Having paid in full on my credit card I was then emailed to say that they were 'out of stock' with no imminent refund. I would never have placed this order if their web site had been up to date and correct. VERY DISSAPOINED AND ANOYED.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

A first class service

I have a made a few purchases from Harrison Cameras over the past few years. It's always been relatively inexpensive seconhand items, yet the service I have received has always been top-notch. On this occasion I purchased an old Sony a100 DSLR for just £40. It arrived in it's original box with all the original accessories, and in perfect condition. I couldn't be more happy with my purchase

30 October 2024
Unprompted review
Rated 5 out of 5 stars

First time using Harrison Cameras

First time using Harrison Cameras, spoke to Caroline on the phone who described items condition and promptly send out, Package was excellent and all arrived safe and sound. Condition was as described and I am very happy with the service, I will def be using HC again and can totally recommend them.
Thank you.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

A 1st Class Service All Around

I saw a Panasonic GH6 body that was heavily discounted and was prompted to enquire what sort of part exchange deal I might be offered for another camera I had to exchange. It was important for me to consider what I was going to be offered before making my decision but also to find out whether I would be offered a fair price. It was easy to fill out a form describing my equipment with all the options allowing me to give a true description. I was then advised that I would receive a response from the used camera department by the next day. Not wanting to loose time and to at least try and secure the new camera I wanted, I also spoke with the used department and based on my description of my equipment I was very quickly given a price that would work for me and which would allow me to move forward with the part exchange. Not only this, but Harrison Cameras were also able to arrange collection for me free of charge and then I would have to wait for them to confirm that they would hold their part of the offer. Of course, it takes a day or two for them to receive my part exchange and again what would happen if during this period they were to sell out of the camera I wanted to purchase from them? A quick discussion with their sales department resolved this concern and they were able to set aside a GH6 for me to allow time for the part exchange to be agreed. From the moment I contacted Harrison Cameras I must have dealt with at least 4 different persons both from the sales and the used department. Every single one of the team was so helpful and polite that they simply could not have been better. When we agreed the part exchange ( and they kept to their word) In then asked if I could pay the balance using PayPal? This was not a problem and they promptly provided me with an invoice to complete my payment. However, one word of advice here. If using PayPal you need to provide your delivery address ( verified with PayPal) which may differ from your home address. I say this as I received a refund notice from Harrison Cameras via PayPal and a request to make another payment. I was slightly cautious of this wondering if this was some sort of scam but two refunds later, I contacted the store to find out what was going on and it was properly explained to me and was clear that this was absolutely genuine and Harrison Cameras were simply following correct procedure. Additionally, I was not forced to wait ages for any refund and everything was processed almost immediately. Once the matter of payment had been resolved, I received my camera the following day “ brand new and boxed” and I was absolutely delighted. Although I have t had a chance to put the camera through its paces there is no question in my mind if I was not satisfied that Harrison Cameras would deal with any refunds/returns without any complications. I can’t imagine they would when they have been so genuine and helpful from the outset. It’s always a concern when one makes a purchase on line as many things can go wrong and irrelevant of any buyer protection there might be in place I guess no one really needs the hassle and the stress. This is the first time I have ever part exchanged anything on line and although I might have made a little more money selling on eBay I genuinely believe I was offered a fair deal and the team at Harrison Cameras simply made the whole process very easy and hassle free and I stress …
“ extremely professional and helpful ”. So, if you find yourself browsing the web to buy a camera or lens or wish to part exchange. Have a look at what Harrison Cameras have to offer. Give them a genuine description of what you have to offer and see if you can do a deal. You are always in control and it’s totally up to you if you want to proceed but at least from my experience I can wholeheartedly say that they will do their best to honour their part of the deal and they can be totally trusted. Thank you to all the team for being so helpful and reassuring. It has been without question an absolute pleasure dealing with everyone at the store as you have all been equal in your efforts to assist with my purchase and your customer service has been simply amazing.

6 September 2024
Unprompted review
Rated 2 out of 5 stars

Two stars may seem over-generous

Two stars may seem over-generous given that I didn't actually receive the item, which was lost by the courier company, but the stars are for Harrison's telephone contact service which was always easy to reach, kind and active in chasing up the courier. Fortunately I ordered a month before I absolutely need this item so, after 12 days waiting, I'm reordering somewhere else.

27 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look