Hartleys Homeware & FurnitureReviews 

12,502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, robust construction, and stylish appearance, often noting that items are exactly as described and meet their specific needs. The delivery service is frequently highlighted as prompt and efficient, with many people receiving their orders quickly, sometimes even earlier than expected, and appreciating the clear communication regarding shipping. Reviewers also commend the overall service, finding the ordering process straightforward and the assembly of items easy, leading to high satisfaction with their purchases. However, some customers also noted issues with damaged items upon arrival, missing fixings, or products not matching expectations regarding functionality or size, such as an LP storage unit holding fewer records than advertised. A few other people also felt that some products were not as sturdy as anticipated or had an unpleasant smell, and some experienced difficulties with returns when the product did not meet their needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as well-made, robust, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as good, excellent, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and timely... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, fantastic, and... See more

Order

Customers consistently note positive experiences with order, finding the ordering process extremely easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. #84 of 400 best companies in Home Furniture Shop
  2. #44 of 225 best companies in Bedroom furniture shop
  3. #17 of 53 best companies in Furniture Accessories
  4. #3 of 12 best companies in Furniture accessories supplier
  5. #19 of 76 best companies in Furniture Manufacturer
  6. #11 of 62 best companies in Office Furniture Shop

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

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4.8

All reviews

(12,502)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great legs!

Great price, Fast delivery and quality product. I like that the bigger legs are discretely embossed with their logo.

4 June 2025
Rated 5 out of 5 stars

Love the screen.

Love the screen.
Great service. Thank you!

25 May 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good morning Laura,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and the service you received.

We appreciate you taking the time to leave us a 5* review.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good morning James,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and the service received.

We appreciate you taking the time to leave us a 5* review.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order.

We appreciate you taking the time to leave us a 5* review.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Well made robust legs

I saw similar metal legs in a well known DIY store and these are at least half the price. I wondered if they might be less robust but they are well made.

23 May 2025
Rated 5 out of 5 stars

Excellent customer service.

Requested a fast delivery, and they pulled out all the stops to get my package delivered before schedule.
Excellent customer service, that went beyond expectations, many thanks.

16 May 2025
Rated 4 out of 5 stars

Satisfied

Goods arrived promptly although in two deliveries which was confusing. They look good. Quality OK but short of IKEA.

13 May 2025
Rated 5 out of 5 stars

Really good product

Really good product. Pleased with purchase.

15 May 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon,

Thank you for your positive feedback. We're really pleased to hear you are happy with your recent order.

We really appreciate you taking the time to leave us a 5* review.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Recommended

Very good service, fast delivery and excellent product.

13 May 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Allison,

Thank you for your positive feedback. We're really pleased to hear you are happy with your recent order and with our speedy delivery service.

We really appreciate you taking the time to leave us a 5* review.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

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