Hartleys Homeware & FurnitureReviews 

12,501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust construction, and stylish design, often noting that items are exactly as described and meet their specific needs. The delivery service is consistently highlighted as prompt and efficient, with many appreciating the quick dispatch and timely arrival of their orders, sometimes even earlier than expected. Reviewers also commend the straightforward ordering process, good packaging, and the ease of assembly for flat-packed items, contributing to an overall very satisfied experience. However, some customers experienced issues with damaged products upon arrival, citing broken tables or items without necessary fixings, which rendered them useless. A few people also mentioned discrepancies in product descriptions, such as a room divider that didn't stand without support or storage units holding fewer records than advertised, leading to dissatisfaction and unexpected additional purchases.

What people talk about most

Product

Customers had positive experiences with product quality, often noting items were well-made, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent construction,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, fantastic, and... See more

Order

Customers consistently note positive experiences with order, finding the ordering process extremely easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. #82 of 398 best companies in Home Furniture Shop
  2. #43 of 225 best companies in Bedroom furniture shop
  3. #17 of 53 best companies in Furniture Accessories
  4. #3 of 12 best companies in Furniture accessories supplier
  5. #18 of 76 best companies in Furniture Manufacturer
  6. #10 of 62 best companies in Office Furniture Shop

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(12,501)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived damaged and incomplete. Zero customer support

Item arrived in box that was falling to pieces, which was also reported by the delivery company so Hartley’s sent it out like that!

The item itself is damaged and without any of the required fixings so completely useless.

Have contacted customer service but not heard anything back!!! I’m trying to give the benefit of the doubt but this is the worst service I’ve ever received buying online

18 June 2025
Rated 5 out of 5 stars

Garden table

Easy to order, prompt delivery and quality product.
Bought table legs for an outdoor garden table.
The legs are sturdy and were easily fitted using the pre-drilled holes.
They have only been outside for a few weeks so can’t comment on their durability.
So far I am very satisfied.

16 June 2025
Rated 5 out of 5 stars

Fast delivery and the screen itself is…

Fast delivery and the screen itself is perfect. I was expecting something a bit more lightweight, so was pleased when the sturdy screen arrived. Really happy.

10 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Nina,

Thank you for your positive feedback, I'm pleased to hear you are happy with the quality of your recent order and our speedy delivery service.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Good product and very quick deliversy

Good product and very quick delivery

15 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Krissie,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our speedy delivery service.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Very quick and efficient service.

Very quick and efficient service.

15 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Andrew,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with the service you received.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

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