Hartleys Homeware & Furniture Reviews 12,500

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust construction, and stylish design, often noting that items are exactly as described and meet their specific needs. The delivery service is consistently highlighted as prompt and efficient, with many appreciating the quick dispatch and timely arrival of their orders, sometimes even earlier than expected. Reviewers also commend the straightforward ordering process, good packaging, and the ease of assembly for flat-packed items, contributing to an overall very satisfied experience. However, some customers experienced issues with damaged products upon arrival, citing broken tables or items without necessary fixings, which rendered them useless. A few people also mentioned discrepancies in product descriptions, such as a room divider that didn't stand without support or storage units holding fewer records than advertised, leading to dissatisfaction and unexpected additional purchases.

What people talk about most

Product

Customers had positive experiences with product quality, often noting items were well-made, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent construction,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, fantastic, and... See more

Order

Customers consistently note positive experiences with order, finding the ordering process extremely easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. #82 of 396 best companies in Home Furniture Shop
  2. #44 of 226 best companies in Bedroom furniture shop
  3. #16 of 52 best companies in Furniture Accessories
  4. #3 of 12 best companies in Furniture accessories supplier
  5. #17 of 77 best companies in Furniture Manufacturer
  6. #9 of 62 best companies in Office Furniture Shop

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(12,500)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The website was straightforward to use…

The website was straightforward to use so made ordering simple. Price was competitive and the product was good quality commensurate with the cost. Packaging was good and delivery was quick. so, overall, the experience was very good.

18 November 2025
Rated 5 out of 5 stars

Needed a set of modern table legs

Needed a set of modern table legs to update an '80s farmhouse style table. The small "Spider" legs worked and looked great. It would have been useful to know the bolt hole size -I assumed and bought M8 and in fact they were only M6 so a delay whilst the correct size of bolts and wood nuts arrived.

My table is 1.8 X 0.8m and is probably as large as I'd go with the small legs, Weight (think small child) on a corner will tip it at this size so if an issue get the "butterfly" style.

Overall though, very pleased and look great

14 November 2025
Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon,

Thank you for your positive feedback, I'm really pleased to hear you are happy with your recent order and with our speedy delivery service.

We appreciate the time to leave us a 5* review for your recent purchase.

If you have any other questions regarding your order please let us know and we'll be glad to assist you.

Have a nice evening!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery.
Good product quality.

9 November 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Steph,

Thank you for your positive feedback, I'm really pleased to hear you are happy with the quality of your recent order and with our speedy delivery service.

We appreciate the time to leave us a 5* review for your recent purchase.

If you have any other questions regarding your order please let us know and we'll be glad to assist you.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 4 out of 5 stars

Good value record unit

The unit arrived quickly and well packed. Easy to assemble. Some of the panels had quite bad scratches on them, but we decided we could hide them so not visible. Suggest you check items carefully before assembly.

6 November 2025
Rated 5 out of 5 stars

Fantastic

Always a great experience with hartleys, thank you again for my fab storage boxes ,bought from these before and will definitely again,thank you 😀

30 October 2025

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