Hassle Free Letting Reviews 

121
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are exceptionally helpful, polite, and quick to respond when handling urgent maintenance problems and property repairs. People also genuinely appreciate receiving regular updates, clear professional communication, and experiencing a completely smooth property management process from beginning to end. However, some customers also noted that it occasionally took some time between initially identifying property faults and fully completing the required maintenance work. Despite these occasional scheduling delays, consumers remain very satisfied because company representatives provide proactive follow-ups, helpful guidance, and reliable ongoing support throughout.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpfulness and efficiency across various... See more

Service

Reviewers mention positive feedback about service, noting that the team handles property management and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, understanding,... See more

Response time

Clients share positive opinions on response time, highlighting great communication and prompt action.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time.... See more

Company replied

Rated 5 out of 5 stars

I rang the Hassle Free Letting on a Saturday hoping not to get a response but Ella called back and the issue was sorted in a very prompt way.. Each time I ring Hassle Free Letting, especially the mai... See more

Company replied

Rated 5 out of 5 stars

Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it e... See more

Company replied

Rated 5 out of 5 stars

As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. Th... See more

Company replied


Company details

  1. Property management company
  2. Apartment Letting Agency

Written by the company

Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

121 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(121)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

I've been staying here for 5 months and…

I've been staying here for 5 months and I've had nothing but hassle with this company. They came to do a check of the flat for me to come home and my front door wide open my bedroom door unlocked and my drawers open!!! I have never dealt with a company like this. Shocking attitude and no sorry etc when reporting my doors being left open

31 July 2020
Unprompted review

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