Hatmeo Reviews 462

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful, prompt, and professional customer service, often highlighting their flexibility in resolving issues. Reviewers frequently praise the quality of the products, particularly the comfort and design of the bras, and the overall good quality of the shoes. The ordering process is generally smooth, with many customers finding the products to be well-made and comfortable. However, some people were dissatisfied with the product sizing, noting that items often run small, leading to the need for exchanges. A significant number of customers also expressed frustration with the return policy, especially concerning international returns to China, which can be costly and complicated, with some reporting difficulties in obtaining full refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise products like... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant dissatisfaction, citing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Return policy

Users describe negative interactions with the return policy. Many customers report significant difficulties... See more

Order

Consumers find order experiences to be ambiguous. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

462 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The bras are horrible and flimsy

The bras came, but provided no support whatsoever. My breasts were falling out as I walked. I should have known better not to order them without checking if the company is for real. I would have given 0 or negative stars for these. Never again!

2 February 2025
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

The way Customer Service took care of my concern with my return to sender order. They informed me of the reason it was returned and sent me all the information I needed to complete in order to have my order resend to me. Thank you. Will be waiting on my order.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

The material is nice and feel…

The material is nice and feel comfortable. It's wireless and that's what I like. But make sure you order the right size according to the size chart in order to fit well. Customer service team is quick to respond.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I was so looking forward to ordering…

I was so looking forward to ordering what sounded to me, to be a wonderful new bra, only to do my research and now understanding the issues.

No customer service number, a litany of disgruntled customers, having to fight for their refund and knowing this comes from China. A HUGE not thank you!!!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by the adds

Don't be fooled by the adds. They most lilley used small breasted women or women within implants.

I purchased two Hatmeo bras, and they had good reviews, when I tried them on there is no support whatsoever!! they are just awful. I even tried to give them away and two friends, they tried them on, and there breast just fell out and the bra slipped up to their necks. I tried to return the bras I spent $40 on them. and they would only give me $8 back they started at $4 then at $5 I argued with the company, they finally gave me back $8 and a credit but I have to spend $60 to use the credit.

28 September 2024
Unprompted review
Rated 1 out of 5 stars

I am guilty of not researching this…

I am guilty of not researching this company before I made my order. The orthopedic bras that I ordered were not sized correctly, had no way to adjust, and were poorly made. My attempts to contact customer service in order to return the items were met with either an offer to refund me $5.00 on a $60.00 purchase or I could select another item from their line and pay additional $20 shipping. Buyer beware of this Chinese company!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great!

I’m very satisfied with the item I bought! Delivery was quick with no problems with packaging/boxing was great. The customer service was also amazing for me. They responded fast and worked out a solution for an exchange (size). I will buy from them again I’m sure!

28 January 2025
Unprompted review
Rated 1 out of 5 stars

This bra does not support me and is…

This bra does not support me and is difficult to put on.
I cannot get a refund, they want me to send the bra back to China at my expense and when it is received in pristine condition they will charge me an addition $9.99 for the privilege. Beware!!!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

The 2X warming bra is very comfortable

The 2X warming bra is very comfortable and a welcome addition to my winter wardrobe.
I also bought the recommended 3X size, but was too big and loose. Hatmeo customer service was so accommodating concerning this issue and I was able to get a replacement for the item with only a small shipping charge. Thank you, Hatmeo.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Sheer comfort

I am a returning customer having made 3 orders now . And that’s because these are the very best bras I have ever bought. They are sheer comfort just like a second skin to wear. There’s nothing to stick into you or squeeze and pinch you . The fabric is soft but provides a lovely body shape. I am so happy that I’ve recommended to my friends .

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Bras fit well

Bras fit well, easy to put on. I've had both shoulders replaced and it's not easy putting on a bra. Customer service is excellent...nice people to work with. I wouldn't hesitate to order from them again.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

I have not bought anything from Hotmeo but I've had my share of dishonest or SCAM companies and I won't fall for the cheating despicable cons again if I can help it. I check everything I can before I enter any of my information. I get a feeling so I go to a site that has bad reviews. And 1 thing to notice is they don't give a phone number or an address. Then here's 1 I've never heard, they charge you $2,99 to get a refund you won't get. Read all negative reviews. You'll find all you need there. DON'T GIVE YOUR INFO. DO NOT BUY. YOU WILL REGRET IT.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and above average service

When I ordered the wrong sized bras by mistake the company was very helpful. They were polite, extremely helpful and though I offered to pay for returning the unused bras and resending the correct sixed ones they pointed out to me that this would not be cost effective for me to do this. They, in fact gave me a large discount on my order. I felt this was above and beyond what I felt was fair. What more can one ask? We will definitely be using this company again.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

I loved my bra

I loved my bra. It fit perfectly. It even covered the bulges under my arms. After wearing my bra for a week, I saw the add again online and bought a second bra. It came almost immediately. That is the nice this about Hatmeo. They deliver their good quickly. I will recommend this bra to all my friends.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

The bras are lovely

The fabric in the bras is lovely and soft, with minimal seams. The colours are great too. Customer service easy to work with. I ordered the wrong size, but the company responded quickly, and gave me an alternate choice. Speedy delivery.

10 January 2025
Unprompted review

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