Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nasir was amazing picked us up and made the journey back home from GOSH pass much easier by him being friendly,caring and chatty. We felt well cared for,safe and updated on progress throughout no... See more
Company replied
All from Lewisham HATs Transport Zelimah Gary & Lee Trevor & Darren Caring , good work ethics , very supportive and Kind towards my mum when transporting her home . Tanya , Ali and Dionn... See more
Company replied
Absolutely outstanding service by Neil Campbell who escorted me from home to the Queen Mary’s Hospital. He called me prior to pick up to let me know he was 5 mins away. He was charming, polite and e... See more
Company replied
Company details
Written by the company
HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.
Contact info
London, United Kingdom
- yourexperience@hatsgroup.com
- www.hatsgroup.com
4.8
Excellent
954 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick Cue
Patrick Cue
Kennith Henderson driver :
- A very helpful and co-operative. Driver was very smooth, obviously well trained.
22 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Florence,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Nasir Dad was excellent
Nasir Dad was excellent, he was so kind and helpful, he went above and beyond to help us! Absolutely amazing guy!
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Andrew,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
They're are all such great people
They're are all such great people. Always very friendly, welcoming and hospitable.
Massive shout out to Simeon, Imran, Ali, Patrick, Hazel, Deon, Attiqa, Craig and Sadia!
19 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Kelechi,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Our driver was more than helpful
Our driver was on time, courteous and helpful. Courtenay was willing take us to the ward even after his shift as ended. This was more than expected. Thumbs up to him.
18 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Amanda,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Today I needed to come in early
Today I needed to come in early the driver I had was polite kind respectful arrived early got me there on time made me feel comfortable driver (Simeon)
18 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Orlaith,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
Both of the staff were very friendly…
Both of the staff were very friendly and helpful. Sabiha was very good driving, it was a very smooth journey. Tyrone was very helpful and I understand he owes Sabhia a bar of chocolate x
18 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Hilary,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
I've reminded Tyrone he owes Sabiha a chocolate bar!!
We’re so grateful for your support and trust.
All the best,
Jo
Courtney was very professional polite…
Courtney was very professional polite and made me feel safe he drove very carefully and I was made aware of everything that was going on and he stayed with me right until I was safe in my destination bed from Lewisham to kings
18 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Fabian,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
Trust hats group
Mark and jess picked me up from hillingdon hospital on 17/09/2025 they couldn't have been more cheerful and very helpful a good experience all round.
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Christine,
Thank you for sharing your kind words!
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
heartfelt thanks
I’d like to send my heartfelt thanks to Hayley and Dave for their wonderful help today in bringing me in and taking me home. What a fantastic team they make! I had such a lovely chat with Dave, and Hayley’s driving is so smooth — you truly have a wonderful driver. God bless you both.
16 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Gary Mcdermott delivered a very good…
Gary Mcdermott delivered a very good service. Turned up on time for my appointment. Friendly and helpful. An asset to the company.
18 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Fay,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
I would like to thank Dave and Hayley…
I would like to thank Dave and Hayley from Hillingdon hospital for there amazing service they gave to my mum yesterday 16th September thank you so much
16 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Transport to St George's Tooting
The drivers on both journey to St George's Hospital were very helpful and responsive to my mum's needs 😀 especially the return journey where Jason was so helpful. Thanks again to the whole team at Hats for providing such a great service for the community.
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Harish,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Gary mcdermott I went home with this…
Gary mcdermott I went home with this driver he was a very positive person real hard working gentleman full of experience towards his job asset to the company I was very pleased
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Pamela,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Sabiha Jaffri and Tyrone Tomlin were…
Sabiha Jaffri and Tyrone Tomlin were and are amazing and soo kind and helpful.
They helped us keep humanity in dealing with elderly dying patients. Keeping their dignity in tact. Thank you thank you.... you two beautiful souls... God bless you.
The Mulhall Family
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Maggie,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Gary mc dermott and Kevin Clarke was…
Gary mc dermott and Kevin Clarke was brought in this morning with these two wonderful caring staff these two was so lovely genuinely hardworking men with good experience asset to the company avi theses young men on board is a great experience and inspiration as a team holding the most up most respect for there patients Gary and Kevin is what we need because they go above and beyond there team work to get there patients on time for there appointment day thankyou both for your help and support Gary and Kevin I hope to see you soon again Peggy Roberts
17 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Peggy,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Mark and Jess were truly fantastic!
15 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Sukhdip,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
My experience with this driver was good…
My experience with this driver was good very good he tell me everything what he will be doing and I felt safe and took time with me as I’m an old lady of 82 by the name of Berdina Bartley. I’m glad to write something about this gentleman he’s name is Gary McDermott Lewisham hospital thank you
16 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Berdina,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Great experience Hats Patient transport…
Great experience Hats Patient transport service Clair and Emma Brooks were amazing. So friendly and a credit to the company they showed So much empathy along with laughter
Thanks a million Clair/Emma
Gary Williams
9 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
The driver who took us to charring…
The driver who took us to charring cross from west Middlesex are Tyrone and sabiha. They were great.
12 September 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Renata,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Reply from HATS Group Ltd
Good morning Mehwish,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
We’re so grateful for your support and trust.
All the best,
Jo
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