Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Written by the company

Low premiums & Free Next Day Insured Delivery*

Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy from start to finish. I chose to use their method of posting and received it the day after I requested it. Popped my items in the post that day and the money was in my account the following afternoon. Great service.

Reply from Hatton Garden Metals
Excellent experience with Hatton Garden Metals. I did a lot of research before deciding to sell my gold so felt educated and walked away from a couple of previous offers from competitors. Sent the gold off in the post to these guys and I got the best price by far and a quick hassle free service. Thank you GK

Reply from Hatton Garden Metals
So easy and effortless process to send your order off, in an envelope pack that is sent to you. Clear and precise instructions on how to fill out your inventory and information. Your items are sent secure prepaid shipping and from posting to receiving the evaluation was all done in a week. So impressed won’t hesitate to recommend

Reply from Hatton Garden Metals
Absolutely brilliant service, posted Tuesday, paid Wednesday. Thank you for making it all so easy. Highly recommend

Reply from Hatton Garden Metals
Not good for selling Silver coins, I was offered a lower nugget price rather than the current Silver coin price. I took the offer as I didn't want a return and have to resell, but a coin sell should be given the current coin price not a lower nugget price. A phone call didn't get me anywhere.
Mervyn Scott.
Update: They are now selling my Royal Mint carded £20 silver coins for up to £60 each, paid me less than £23 each. NOT Customer friendly.
This was my second time selling with Hatton Garden Metals and I would not hesitate doing it again! Very quick and professional service and after accepting the offer, the money was in my account in under 2 hours. Thank you Hatton Garden Metals!!

Reply from Hatton Garden Metals
I have been dealing with HGM for a few years now and have always found them to be very efficient, easy to deal with & above all their pricing is fair with payments sent very quickly.

Reply from Hatton Garden Metals
Extremely happy with the service from Hatton Garden Metals. It is so simple, quick and efficient. I sent some jewelery I no longer wear and some inherited items. I am over the moon with the amount I received. It's the 3rd time I've used Hatton Garden Metals and would highly recommend them.

Reply from Hatton Garden Metals
I sought out this particular gold dealer following careful research on-line.
My experience was more positive than I had expected. The agent was friendly and straightforward.
I was able to sell a few gold Sovereigns, as well as a set of 24ct gold bullions at very attractive rates.
Overall I'm very pleased with the entire experience, and will definitely return again.

Reply from Hatton Garden Metals
I’m so happy! I found a tiny little chain link necklace I didn’t realise I had in a bag of stuff (which has been lying around for probably 25 years!) Did a quick Google and on a whim I sent it off to Hatton Garden metals. It was so easy - they sent me an envelope, I popped everything in and posted it, and on the same day it arrived with them they advised they were sending £125 to my bank account! I had no clue really as to the value or even if the item was gold so I placed my complete trust in them and I was delighted - I 100% recommend them. A little windfall like this has made my week, my month, my year… in these days of expensive food and petrol, it feels like a lottery win! Thank you very much. Brilliant! Update - not received the money yet a week later so busy querying it - update #2 after a couple of false starts, rang up and the issue was sorted in about 10 minutes, overall still extremely happy :-)
can’t wait to find something else to send!

Reply from Hatton Garden Metals
Very well executed, staff helpful, very pleased with our experience but would have preferred more privacy as we could be overheard.

Reply from Hatton Garden Metals
Sent my gold sovereign by post on Wednesday and by Thursday mid day I had received payment the same as quoted. Very happy, great quick service and will use again.

Reply from Hatton Garden Metals
Very friendly and professional, a good price and quick service.

Reply from Hatton Garden Metals
Hats off to Hatton Garden Metals, another great sale, the best buyer of gold in the Country.

Reply from Hatton Garden Metals
Visited the new shop today. very professional and efficient. Also staff very honest when assessing the gold. Would 100% recommend them

Reply from Hatton Garden Metals
I was really looking forward to sending in my items, having heard such good things about this company, but my gold pack order was cancelled without any prior notice. I had to find out myself, without even the courtesy of an email, which was disappointing. If they can’t handle something as simple as keeping a customer informed, it makes me wonder whether I can put my trust in them to provide an honest and reliable service.
Super easy to send items .super fast appraisal. Paid into my bank within in hours of the parcel getting delivered to them . All in all total time from me posting to money in bank 28 hours ..not to mention top price paid I could find.
A*****
Lady on the phone was very helpful and friendly too.

Reply from Hatton Garden Metals
Excellent service as usual. Good website, full of info, easy to navigate. Easy to set up a transaction and a swift resolution.

Reply from Hatton Garden Metals
Super quick
Excellent price
Super fast payment
Highly recommend this business

Reply from Hatton Garden Metals
I paid a visit to Hatton Garden Metals on Monday to sell some gold, and I must say, the experience exceeded all expectations.
Not only was I offered double the amount quoted by two other dealers, but the level of service was quite simply beyond the call of duty. From the moment I walked in, everything was handled with professionalism and genuine care.
A special mention must go to Sam, who was exceptional in every respect. He carefully separated the different karats, my Krugerrand, and coins with meticulous attention to detail, before presenting a clear and fair valuation in a friendly and reassuring manner.
When I asked how quickly the funds would reach my account, I was told “within two hours.” True to his word, by the time I arrived home, the money was already there — now that’s efficiency!
I still have another small lot to sell, and there’s no question where I’ll be going.
Sam — be on the lookout, I shall be back!
Highly recommended for anyone looking for honesty, professionalism, and outstanding value.

Reply from Hatton Garden Metals
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.