Haus installations Reviews 181

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and efficiency of the staff from initial consultation to installation and aftercare. Customers frequently highlight the friendly, polite, and knowledgeable nature of the installation teams, who often go above and beyond to ensure a clean and tidy work area. The quality of the products and the installation work receives high acclaim, with many expressing delight with their new doors and windows, and the overall transformation of their homes. However, some people mentioned issues with prolonged installation times, requiring multiple visits, and concerns about the quality of the work, including incorrect board types and missing membranes, leading to water ingress. These reviewers also noted that workmen seemed more focused on finishing early rather than ensuring a decent job, which made them question the product's quality.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and high... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Product

Customers had positive experiences with the product, expressing delight with their new doors and windows, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyree & Bobby fitted my new front door. They were very friendly, professional, efficient & did a first class job. They explained what they had done & how the new door locks & unlocks. I was very happ... See more

Rated 5 out of 5 stars

We are really happy with our new windows and also looking forward to the installation of our new front door soon. Molly came out to see us and she was really friendly and extremely knowledgeable abou... See more

Rated 5 out of 5 stars

On Friday, Alan & Ant returned to complete our installation of doors and facia boards. The work was carried out in a superior professional way. Nothing was a problem with any issue's to be rectif... See more

Rated 5 out of 5 stars

Recently had a full set of windows and doors fitted by Dan and Jaydon, fitters from Haus Installations. They were polite, professional and hard working. They showed attention to detail and worked hard... See more


Company details

  1. Window installation service
  2. Conservatory Contractor
  3. Conservatory Specialist
  4. Door supplier
  5. Cladding contractor
  6. Window supplier

Written by the company

Haus Installations is a local, family run company specialising in the supply and installation of: Windows, Doors, Fascia, Soffits, Guttering, Conservatories, Warm Roofs, Modular Build Extensions, Bi-folding doors, Cladding and Mock Tudor Boards. Covering Worcestershire, Herefordshire, Gloucestershire and Birmingham. Haus Installations take on all aspects of uPVC and aluminium installations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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Rated 5 out of 5 stars

Brilliant work , thank you

Had my soffits, facias and guttering done today with also a repair to my roof.
From start to finish the Polish team were brilliant.
They arrived on time everyday and worked through real tough conditions.
They were polite and friendly and both did an outstanding job.
Thanks to them and all at Haus
Kind regards
Simon

24 November 2022
Unprompted review
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Reply from Haus installations

Hi Simon, thanks for the great review! We’re really glad you’re happy with the work :). I will pass this on to Tomasz and Tomasz. Thanks, Tom Haus

Rated 5 out of 5 stars

Haus fitted a warm roof on our conservatory

Haus fitted a warm roof on our conservatory. We had been considering having the polycarbonate roof replaced for a while. It was noisy and the panels had a tendency to slip, causing leaks. Haus fitted a new warm roof with two Velux windows and it looks great. The team of fitters worked hard to complete the work to schedule and the process was seamless. The plasterer came in following the fitting of the roof, then the electrician to fit the spot lights and Tom recommended a decorator to paint the ceiling white. We now have a room to be proud of and I can recommend Haus if you are thinking of having a warm roof installed on your conservatory.

13 October 2022
Unprompted review
Rated 5 out of 5 stars

I recently had windows, fascia and bifolds

I recently had windows, fascia and bifolds fitted by HAUS, I can honestly say from start to finish the teamwork has been fantastic. Tom who helped me design the work was so helpful and professional. Also communication from the office and team was great. I would definitely recommend.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Really pleased

Really pleased with my new windows, good quality and value, and they look great. Jay and Lewis were professional and helpful and I was happy with how tidy they left everything when finished.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Replaced facias, soffits and guttering on detached house

Haus Installations have done a great job. No more painting! The installation team, Tomasz, Tomasz & James were polite, hardworking, efficient and ensured the site was clean and tidy on completion, I would have no hesitation in using Haus Installations in the future.

28 July 2022
Unprompted review
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Reply from Haus installations

Thanks for the great review Ralph! We’re really glad you’re happy with the work :) Tom

Rated 5 out of 5 stars

Excellent team

We’ve just had the full roofline replaced as part of a major renovation. The team from Haus were fantastic and went out of their way to help me with extra little jobs that needed doing. They were polite, hard working and conscientious - I fully recommend Haus and hope to have you back to complete more work in the future.

22 July 2022
Unprompted review
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Reply from Haus installations

Thanks so much for the great review :) we’re really happy that you’re happy! You have a full 10 year guarantee, so any problems just let us know. Thanks, Tom

Rated 5 out of 5 stars

Great team fitted two bathroom windows…

Great team fitted two bathroom windows to my Victorian house. I was reluctant to fit UVPC windows to an old house but haver to say the Sash windows looks great and are a joy after my leaky rotten original windows. The team were so slick and professional and cleaned up so well after the job. Would totally recommend.

16 July 2022
Rated 5 out of 5 stars

Haus installations replaced our guttering, soffits and down pipes.

Haus installations replaced our guttering soffits and down pipes.The team headed by the team leader Matt and assisted by Anthony and Jake did an excellent job and Matt personally tackled a particularly tricky part of the installation when he replaced the guttering above our veranda.Matt kept me updated regarding the progress of the job and any possible problems that might arise as the job progressed.
To sum up they carried their work in a professional and efficient manner.

21 April 2022
Unprompted review
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Reply from Haus installations

Thanks for the great review Phil

Rated 3 out of 5 stars

I today had my porch windows and door…

I today had my porch windows and door supplied and fitted by Haus. I am absolutely thrilled with the job that Tim and Gary did, they were polite, gracious and brilliant at what they do.
The only complaint I have, which is why I have down graded my score, was having to deal with Tom who I found to be exceptionally unprofessional.
There was an issue with the surveyor taking the wrong measurement for my door and windows which in itself is a simple mistake and these things happen. However, the surveyor tried to blame me for this mistake. First by saying I'd had the ground works completed after the measurements and then by saying I wasn't home when the measurements were taken - both of which are untrue.
Tom did go on to admit that the mistake was nothing to do with me but then continued to moan and complain about how much money this mistake had cost Haus every time I spoke to him.... It became exhausting and has really put me off recommending Haus to other people. I found his behaviour to be that of a petulant child as opposed to the business man I'd expect. It's a shame but Tom's behaviour let down the wonderful staff he employs and the great work they did.

19 April 2022
Unprompted review
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Reply from Haus installations

Hi Joanne. Thanks for the review. It’s nice to know the lads did a good job for you. I am personally very passionate about this, and positive feedback like this is what keeps our lads like Tim and Gary in work. Most of our work comes from reputation, so the positives are appreciated and the negatives of your review are taken seriously.

I’m sorry if this is the way I came across. I promise you this is not the intention at all and I’m surprised and really devastated that you even think this of me. When we first spoke I thought we actually got on very well. I reassured you that it was our mistake and promised I would do what I could to help, and I could actually hear the relief in your voice when I said this. I absolutely did do what I could for you behind the scenes which is sadly a side that you will not have seen. I was even on the phone to Tim earlier today to make sure the job had gone smoothly for you.

I’m disappointed that other times we spoke were of a negative experience. The only reason I told you that we have made a loss was to try and get you back on our side a bit because I could hear that you were frustrated. I just wanted you to understand that the frustration was shared and reassure you that we were doing our best for you and trying to go above and beyond as much as we could. I usually get really good feedback from my customers on how much effort and passion I put in, so I have really taken this to heart, and I’m embarrassed that you have written this about me so publicly.

We are only human, and I thank you for understanding on the error that we made on survey. Hopefully you will understand that if I came across like that, it is just another human error, and it was genuinely through good will intentions only.

Thanks again for your custom. You have a 10 year guarantee so any issues at all, just let me know and I will always do my best to help. Tom

Rated 5 out of 5 stars

great team

the team came to replace fascias and guttering on our scout hut. had extra to deal with re birds nests and messs inside fascias and getting around our metal fence. they had no problems, even gonig back ot base when they needed more fascias etc so job was completed timely. they were knowledgable, reliable, professional and great teamwork. the team were James and two Thomas'. i would highly recommend this team.

13 April 2022
Unprompted review
Rated 5 out of 5 stars

We had 4 new windows and a back door…

We had 4 new windows and a back door just before Christmas and yesterday 31st January we had new guttering. On both occasions the fitters did a thoroughly professional job cleaned up after and took away the old stuff. The 4 new windows upstairs certainly make the house a lot warmer the door and guttering look great and the products are certainly value for money. The whole process from Tom coming to give us the quotes to the work being finished ran very smoothly. I’m so glad I chose Haus Installations and would recommend them to anyone.

1 February 2022
Unprompted review
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Reply from Haus installations

Thank you very much Martin :) Tom

Rated 5 out of 5 stars

Brilliant job!

I am extremely pleased with my conservatory upgrade - new windows, doors and roof. The two workmen were brilliant- tidy, punctual and working to a high standard. The conservatory is absolutely fabulous and now a year round room. I would fully recommend HAUS.

19 January 2022
Unprompted review
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Reply from Haus installations

Thank you so much for the great review, Jane. We’re really glad you’re happy. Tom, Haus

Rated 5 out of 5 stars

As part of a full house refurbishment I…

As part of a full house refurbishment I replaced the windows and doors. After carrying out thorough online research I obtained three quotes from high rated local firms. HAUS came out top. All of the neighbours have commented on how my windows look great so much so one neighbour has had HAUS in to build them a tiled roof conservatory which I’ve been inside and it looks great. Good attention to detail and the fitters who finished my job couldn’t have been more helpful and professional. It was nice that the owner Tom made a point of always being available if I had any questions and I’ve no doubt had I experienced any issues Tom would have personally addressed it there and then. I have no hesitation in recommending HAUS and their team.

19 June 2021
Unprompted review
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Reply from Haus installations

Thank you for the great review Andrew. Really appreciated. Tom

Rated 5 out of 5 stars

Excellent service from quoting to…

Excellent service from quoting to installations. Very professional team and the guys who were on site were very polite, cleaned up thoroughly and kept me updated throughout. Windows are awesome!
A really good service, highly recommend.

18 June 2021
Unprompted review
Haus installations logo

Reply from Haus installations

Thank you for the fantastic review :)

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