Hawes & Curtis Reviews 

As everyone else has said, nice products but this company is a shambles if you have to return anything. Make sure your order is right first time or you will have headaches for weeks trying to sort anything

Update- the depths of this company's customer services knows no bounds. I finally spoke to a manager who agreed I was owed a refund of £120, and later that day I receive an email saying £73 will be refunded - a completely random figure. No matter how decent the products are, this company is a shambles and I would implore everyone to avoid

When placing my order, I made a mistake in address and immediately tried to cancel the order. But it turned out to be impossible. Instead of live support, I had to deal with a bot, which was useless and only gave general answers. As a result, I won't be able to receive the package and have to wait weeks for the sender to return it before I can expect a refund. This is definitely not customer service!

BUYER BEWARE!! Their mistake will become your problem. And they DO NOT CARE!

Customer service for “international customers” is a third party shipping service. Hawes and Curtis customer service will not assist. They will direct you back to an AI chat bot.

Ordered a suit for an incredibly important interview.

Received the incorrect size of blazer. Immediately contacted “international customer service,” which is an AI chat bot. 24 hours later and no response.

Got up at 4am to call customer service. After speaking to two humans, was continuously told I had to contact Global-e, their shipping partner. They (as the actual company) did not have any authority to remedy their mistake.

I explained I had no other options, to which I was told, “Go out and buy another suit.”

I further explained that because I would not be able to return and receive a replacement in time (again, their mistake, not mine). I would have to wear the incorrect blazer and would they make an exception on a return?

You guessed it: That’s against our policy. If you wear it, you can’t receive a refund.

So, I made another suggestion: Can you authorize a shipment of the correct order at not cost to me? As a gesture of good will and courtesy to make it right (again, they sent the wrong item)?

Or, how about you provide a code for 100% off the purchase due to your error and your willingness to not inconvenience me further?

I was told, “I’m only going to repeat myself. We cannot do that. You have to go through Global-e. If you wear the blazer, we will not accept a return. It’s our policy.”

I kept pleading with them. Can you not, at least as a human being, make an exception? I was laid off in September and this job could be life changing for me. I don’t have the money to go out and buy another suit.

They continued with their cold, unfeeling, dismissive responses. Policy. It’s not our fault. Talk to Global-e. Sorry for the inconvenience. I will repeat what I’ve already told you.

The “best” they could do is offer a free return label.

I beg everyone to NOT PURCHASE FROM THIS COMPANY.

It’s not worth your time, tears, and overwhelming anxiety.

In January 2026 I bought two pairs of shoes. They arrived after I had departed on a business trip. Upon my return I tried on the shoes and found they ‘gaped’ at the sides as I walked. They were poorly fitting. I immediately contacted Customer Services to enquire about a return. Upon their request, I sent photos of the shoes to confirm they had not been worn. Hawes and Curtis has since refused to refund the purchase price because my return is outside the 28 day return period. Instead, I am told I can only have an exchange. Given the poor quality of the shoes, I did not want an exchange. Needless to say, I will no longer be shopping at Hawes and Curtis.

RESPONSE TO HAWES & CURTIS REPLY: we have already been in exhaustive correspondence on this issue. With the greatest respect, I am not going to waste further time in correspondence with you (order number: 3800848)

Excellent experience in buying a Dinner suit shirts etc.David C could not have been more helpful with his advice and alterations and service.A very good Team at the Cannon Street branch who know customers need to be in and out quick in between meetings.
DC I will be back for more kit soon and thank you again for you good sense of humour! All Best VL

I recently purchased 4 shirts, I had to exchange one of them due to the incorrect size. The exchange was never processed even though it appears that they have the product in stock, instead a refund was given and after multiple requests my issue has not been resolved. In addition to that when dealing with customer service they tend to provide partial responses and slow responses which makes dealing with them a nightmare. Their service was better in the past so it appears that there have been changes in the business recently.

This was my first time shopping with Hawes & Curtis, and it’s been a really disappointing experience. The trousers I ordered were completely mis-sized and uncomfortable, and the sizing on the website was clearly misleading. When I asked for a refund, they refused saying they had alerted the trousers. Even though they are a standard size.

The whole process has been frustrating and unhelpful, and it’s not what I expected from a brand that claims to offer quality and good service. Based on this experience, I wont to order from them again.

Order shipped on March 31, not received as of April 20. Customer Service is non existent. Is this a drop shipping scam? Will not be using this company again.

Truly appalling customer service. If their strategy is to alienate customers and run the business into the ground they are certainly going the right way about it. My advice to prospective customers would be, just don’t, because if something goes slightly wrong you will definitely regret making that purchase. They are very happy to take your money but absolutely useless at resolving problems. All you will get is a load of stress and wasted time.

The lady for Sardinia (I forgot her name) was very professional and helpful. Good at sizing and with a clear vision of what matches

Stay away from the Oxford Street shop, the staff is absolutely rude and unhelpful.

Order confirmed, payment taken — then suddenly my order was put on hold for a “security check” that was never mentioned at checkout.
I was asked to wait for a random refund of less than £1 to appear on my card, find the exact amount, and email it back so they could verify me and release the order. I’ve never encountered such a long winded process with any other retailer.
Cancelled the order and requested an urgent refund. Very disappointing experience.

I ordered 6 items and only 4 items were shipped, when I reached out to Hawes and Curtis and global-e the company refused to issue refund or reship the missing items. I don't advise anyone to continue to patronize this company as their customer service is terrible. Hawes and Curtis / Global-e is not a reliable and is very mischievous, this is unacceptable. Global-e cannot be reached by phone which makes it very suspicious. I need my refund for items that were not shipped to me. I will leave a review about my experience on every social media platform till they do the right thing.

Purchased an Oxford shirt from Hawes & Curtis.Very disappointed to see it was made in Bangladesh while Hawes & Curtis claims to be a British heritage business.

Most inept customer service experience - ever. I should have read the reviews first. H&C's website has a pop-up offer of a 15% discount. I entered my email as instructed. I received the promo code in my inbox. When I entered it at checkout, it didn't work. When I emailed H&C customer service, I was asked questions for which I'd previously provided the answer - IN THAT SAME EMAIL. Like "Was it full-priced?", "What's the order number?, "What's the promo code?" All of this information was ALREADY IN MY EMAILS to customer service. Because there's a several day (at best) lag in H&C response time, the whole process is aggravating. I was ultimately told to buy the item at full price and H&C would apply the code on its end, so I'd only be charged the discounted price. Surprise! Today, H&C emails me that my order has been processed - AT THE FULL PRICE. This is absurd - and H&C, if you (or your bots) come across this review, don't respond with one of the canned responses I've seen in other reviews here. Just fix the issue! Refund the 15% discount back to the same form of payment I used. It's sad to see a self-described respectable brand behave like a fly-by-night scam artist.

I have now got over 40 of their printed cotton shirts - they are amazing value and the prints are so creative and colourful -wearing them makes me feel colourful and creative ! I spend time matching the colour in the prints to the trousers and cardigans that I buy - a process that gives me immensesatisfaction . I often get positive remarks from people about the shirts.Have been amazed at the poor reviews - I keep thinking how lucky I am to have found this retailer who brings me pleasure every day - the quality did have a minor temp dip some years ago but I think now is v good - maybe folk don’t want shirts that need ironing - I take mine to be ironed to a local launderette.

Product was faulty and refused refund.

I received an offer by email to get any 3 shirts for $135. The email clearly said the offer expired March 8, 2026. I tried to order on March 4 and there was no way to activate the offer. I contacted customer service before March 8 and was told the offer was no longer available. This is very concerning. Where consumers attempt to purchase within the advertised timeframe, retailers are generally expected to administer promotions fairly and as advertised. This kind of behavior should turn us all off from ordering from this company.

The firm has high quality material, but dreadful sizing, and slow and inflexible customer terms and service.

The reply below is incorrect. The offer of a replacement was incredibly unclear and poorly and incorrectly handled. The other point is that the customer service policy is almost an oxymoron - it should just be called a time-wasting policy of obfuscation. I can see that poor ratings are common for the company here. This would have surprised me initially but not after this dreadful experience.

I appreciate the further offer of comms, but I have pretty much exhausted my patience and time with multiple emails and a very inflexible and essentially truculent approach. H&C can write to my email address should they wish to discuss again. It’s been a cornucopia of time waste and inefficiency.