Hawes & Curtis Reviews 

Bought two sets of chino dyed chinos which look fab on my husband. Happy with service in Cardiff branch 4*. However, washed on a 30 and both have marks on and not wearable without a long shirt or jumper to hide this. Extremely disappointing that the quality is so poor when washing and looks like the dye has run.

Shockingly bad customer service - ordered my father's birthday present only to find no delivery - rang and was told by Customer Service package was delivered to local mental health support hospital . I embarrasingly walk up and down all the wards amongst some very poorly people and asked all receptions without sucess. Called CS again to be told i must now await an officlal Courier Investigation and pending the decision I would be contacted . First experience with these people and the attitude was appauling - they just dont care

Ordered a pair of loafers, only to be told 6 days later that the were out of stock and the order couldn’t be fulfilled without even an apology.

This is my first time ordering from this company and it will also be my last.

I have recently ordered some shirts of different colours and weaves, and have chosen to keep those I like and return the rest at the Edinburgh store.

The salesman initially refused a refund. (Note that the order was made within 14 days, and I didn't even open the package of the unwanted shirts.) After some communications, he reluctantly accepted to send my shirts to their distribution centre, and asked me to fill a refund form, writing the SKU number of each shirt and reasons of returns. He took away my corresponding dispatch note when I asked to keep it. There was no confirmation that the store has received my unwanted shirts.

While the shirts seem to be of good quality, it's a shame that your colleague has successfully turned me away from buying your shirts in the near future. I felt very unwelcome at the store, and I'd not consider going to your store except to return your shirts.

After the interaction, I sent an email to the customer service team about my concerns about my returns and the loss of my dispatch note, and I hope you will reply as soon as possible. I'd consider legal advice concerning your colleague on behalf of your company attempting to break your Terms & Conditions regarding returns as stated in your website, as well as his rude behaviour. I'm also considering returning the rest of unopened shirts within 28 days of purchase due to the poor customer service.

Edit 27/11/2025 in response to the reply: Thank you for your reply. I have received your email regarding my returns. I really hope any transactions could be clearer. For example, I should get a written confirmation that the store has taken my returned items, and a receipt once the return and refund is accepted, stating what I have returned, and the remaining products I've bought, ideally in a PDF format.

Fabulous service and professional even when under pressure and busy, wish more shops were like this ;)))
156 Oxford street branch you need to clone the manager, what a multi tasker !!
🤲🏾🤲🏾

Probably an insult to Primark, who don’t pretend to be premium.

Foolishly, earlier this year, I decided to buy a multi-buy shirt offer from this company instead of Charles Tyrwhitt - my usual go to. I wore three of the shirts I bought; and each was uncomfortable.
The material made me itch and the fitting was weird.

i thought they might improve after washing, but there was no difference.

I took up the quality issue with customer services, who after many emails explained that “it was not a quality issue.” I will stick to CT in the future and have outlined the descriptions of the shirts in case it’s helpful. Slim fit Black formal shirt, Slim fit Navy shirt and Slim fit Green & Blue check. I have decided to donate the unworn shirt to charity.

The store advertised trousers as in stock and so i bought the trousers as well as a £25 shirt and paid the £5 delivery cost as the £5 delivery seemed worth is for an £80 order. I seperately made a £185 order the following day.

Customer service reached out saying that the trousers are actually not in stock and that i can select a trousers or equal value as a replacement or they can refund my order. As they had no replacement trouser in my size of equal value i requested a refund of my entire order as a £5 delivery cost does not justify a £25 shirt (especially when competitors offer free delivery). Customer service informed me that theyve already dispatched the shirt and they wont refund the delivery cost.
Surely you should contact the customer prior to delivering part of the order if you dont have items in stock.

I will now be returning my shirt as well me entire second order out of principle and not shopping at this company again (also reading the reviews im concerned about the quality of the products).
Its a shame that the company is happy to lose a customer and have a £200 plus order returned for a £5 delivery cost especially when theyve made the mistake.

Avoid this store

Edit: the below response from hawes and curtis is evident of my experience with them. They do not want to even acknowledge my complaint of the delivery charge in their response. Why even respond if youre going to ignore the complaint

I live in the USA and am starting to find it difficult to find updated traditional style clothing for both work and casual wrear. I discovered H&C over the summer and have purchased Merino Sweaters, Dress Shirts and Corduroy Trousers. So far everything has exceeded my expectations. Only issue, not C&H's fault, are the tariffs that my country has imposed and that C&H has to collect.

Avoid at all costs. Very cheap material used at high price. Purchased two suits. The trousers for one suit ripped within 2 weeks of wearing them. Contacted customer service and was informed it’s of warranty.

Not to mention the delay in coming back to me.

Poor all around.

I visited the new store in bluewater today, lovely store and an excellent display, i was served by David,who was fantastic, and i knew straight away he knew his trade, i bought 4 shirts and a overcoat, thankyou David and all the staff.See you again soon.

Poor quality ties. You have to return at your own expense. Avoid!

Bought two no iron shirts they have ripped in sleeve after three weeks and they won't refund or replace made in third world rubbish

I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which states that the item is out for delivery and has cleared customs, while simultaneously saying I have to pick it up at a pick-up point—which conveniently does not state where that pick-up point is.

The tracking company itself is useless; all I get is a bot on their chat and website, and there is no email or phone number provided.

Issue is resolved bu ti wish that in future there will be better delivery in that if a customers puts an address thats where the item should be delivered and not to an arbitary post office

Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had to go into town to buy another. Customer service couldn’t do anything when I phoned them.

Great products … however beware customer services is totally useless ..
the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond .
It seems that the brand takes the cheap option which then trashes the brand as whole . But then it’s rare that any UK company actually does anything properly anymore

The products are quite nice.
The communication with them is complicated and always requires a reminder.
They do not do exchanges so pray that you do not have to return anything and claim a refund.
The return cost is on your bill and from mainland Europe costs a fortune.
The refund only comes after claim and email - not automatically!
Sorry, for me surely not a second time!

Excellent shirts- it’s been 16 years since my last Hawes shirt & I’m absolutely thrilled by the 5 I’ve ordered. They’ve exceeded what I expected… used TM Lewis & Charles Tyrwhitt & been happy but the quality & cut exceeded my expectations… I won’t be using another shirt maker again.
Huge thanks, they’re great.

One of the shirts we bought frayed badly on one side of the collar after the first wash.
We use Miele washing machine on the shirts mode for the washing.

We had issue with only one shirt and was clear it is a quality issue.

When reported this to the company’s customer service we got bombarded with messages that is tear and wear.
Even after sending the shirt at my own expenses to the company the customer service agent insisted it is tear and wear.
I then took the item to a shop, and was not surprised that the shop agreed that it is a brand new shirt and the collar fraying is a one off quality issue.

Too bad for the company to have a customer service agent that cannot differentiate between tear and wear and quality issue.

It looks like there is only one ill prepared customer service agent that doesn’t Mather what can’t think outside the box and accept the quality issue.

Funny enough I have taken this shirt to different physical branches and both of them agree is a faulty product.

Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares

I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road.

A couple of hours later, someone on a bicycle has noticed the parcel and taken it. I have this on CCTV.

As per royal mail policy, parcels should not be left outside the front door if it's visible from the road. The courier has confirmed this to be the case as well.

The level of customer service from Hawes and Curtis received has been appalling. They have not acknowledged the wrongdoings from the courier and offered any kind of help.