Great products … however beware customer services is totally useless .. the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond . It seems that t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ladies blouses are great for work and reasonably priced for the quality but the lady staff member in the "basement" lower floor in their so called flagship store in London is so arrogant and... See more
Company replied
Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had... See more
Company replied
All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even t... See more
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Company details
Written by the company
Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.
Contact info
85 Frampton Street, NW8 8NQ, London, United States
- +44 (0) 207 298 2242
- customerservice@hawesandcurtis.com
- www.hawesandcurtis.com
2.3
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Extremely Disappointing Online Experience
I own a number of Hawes and Curtis shirts and have been buying them for ages all in store. For the first time, I decided to do an online purchase and this has been a terrible experience.
8th Jan - bought 3 shirts on the Hawes and Curtis website
11th Jan - Got a mail informing shirts have been dispatched
17th Jan - Yet to receive my items. I send an email to support asking for an investigation
21st Jan - After back and forth email exchanges, I receive a confirmation that a replacement has been dispatched. I review the email and see the wrong items have been dispatched
22nd Jan - I email this to support and I am informed I have to return the items that were incorrectly sent to me before items I paid for will be sent to me. Unacceptable!
What a terrible experience. No show of empathy. No desire to do more for the customer even after messing things up.
I simply want the items I correctly paid for!!!
22 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi.
Thank you for your review.
I'm sorry to hear of your experience with us. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation apologising and requesting a return for the incorrect items, and we will get this resolved quickly for you.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Do not order from this company
Do not order from this company. Might be better if you aren’t international. Sent me a damaged product and aren’t responding. Waiting for the refund policy to be up.
21 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear that you received a damaged product.
Could you please send us further information at customerservice@hawesandcurtis.com? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
I bought a jumper witch I returned on…
I bought a jumper witch I returned on 8th of January and still not received my refund or received any correspondence back from them witch supposed to be a prodigious company very poor indeed
3 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi
Thank you for your review.
I'm sorry to hear that you haven't received your refund yet. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation. Photos were provided of your Royal Mail return status and our returns portal indicating the parcel had not been scanned on Royal Mail and we kindly advised if you could please contact the post office/ Royal Mail regarding this.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).
H&C CS
Poor Quality Fabric
I purchased a navy double-breasted jacket and a navy skirt in October 2024. The items look great but on wearing the items, I found that the fabric is poor quality as it forms bobbles and easily snags
The lining on the inside the skirt was ill fitting and always twisted and stuck to the inside of the skirt.
I have been wearing Hawes & Curtis shirts for many years, and was disappointed with the poor quality of the jacket, but the skirt was worse because of the construction.
These items were a waist of money as will not be wearing them anymore as they present a person as scruffy and uncomfortable.
11 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Order not received
I placed an order with Hawes and Curtis, and after a month, I have still not received it. When communicating with the customer service platform, I have not received any satisfactory response, just the general tracking information that is given through the postal service carrier and automated responses. Horrible customer service.
7 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi Mohummud,
Thank You for leaving a review with us.
We’re so sorry that your experience did not match your expectations.
Please kindly note as your order is an international order, for the correct assistance we advised to contact Global-E,via the link provided in the response email.
The Global-E team would be able to track and assist you with any further queries you have.
I am very sorry for any inconvenience caused.
H&C CS team
Once again a lack of stock
Once again a lack of stock! I wanted to order a number of shirts in size 8 but they only had 2 in stock and refused to refund me the delivery charge even though they were the ones with lack of stock! Surely that’s the least they could do. Get your house in order Touker!
9 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi Henna,
Thank you for your review.
I am extremely sorry for this out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.
To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.
Feel free to share any other concerns with us or let us know if you need any further assistance. We will be more than happy to hear you and help you in any way possible.
Kind regards,
Purchased a ladies blouse needed the…
Purchased a ladies blouse needed the next size up it was received back at Hawes and Curtis 27.12.24, I have now received a refund not the blouse, I had to ring as my e-mails were not being read a standard response being sent back, now told it was out of stock, it was still available until Monday this week, if someone had taken the time to look properly at my mails not send a standard response I would have receive the blouse. Not a good first impression even though the blouse was good quality, it would have been nice to have the option of keeping a credit with them or choice of another blouse now paid the postage and nothing to show for it
7 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear about the issue with your item.
Could you please send us further information at customerservice@hawesandcurtis.com.
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
SLOW
Purchased 29 December, goods not even sent yet. Gives me a bad impression of the company before even seeing the goods. Despite the holiday period, you would think that shipping would be possible in the normal days between the holidays.
29 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear that you have not received your order.
Could you please send us further information at customerservice@hawesandcurtis.com? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Email address given does not receive emails.
Thank you H&C for your response. Unfortunately your email address as given does not receive emails so I cannot respond as suggested. Perhaps you should check the spelling?
I made the mistake of getting ready for Christmas and buying my son a gift of two H&C jumpers just prior to the extended Christmas returns policy dates - which I didn't see at the time. When I spoke to H&C the uncaring customer care assistant quoted policy and would not accept a request to replace them for a smaller size. One of the jumpers isn't even opened! When I asked to speak to a supervisor I was told that I could email but would get the same response. Not the quality of service that I expected and definitely the last time I use this company. If I want shabby treatment I certainly know where to go.
3 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear that we do not yet have what you are seeking but appreciate you taking the time to provide your feedback. We are continually looking to improve our service and always welcome comments from our customers for further development.
Please send us an email at customerserive@hawesandcurtis.com (mailto:customerserive@hawesandcurtis.com) for further assistance.
H&C CS
Appalling customer service
After using this reputable company on many occasions, I’ve been appalled by the standard of customer service. I wished to exchange an unworn dress shirt, bought for my son-in-law as a Christmas present and was told that, despite it being over the Christmas period, I had purchased it a week too early. One customer service representative was inaccurate in his understanding of the company policy and dismissive. Very disappointing: would not recommend this company to anyone.
3 January 2025
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS
Well would you believe it in 2024
Well would you believe it! It’s nearly 2025 yet a visit to the MK store today led to the middle aged customer assistant pulling, poking and tugging at my hair because she can. I did not visit the store seeking a haircut nor did she ask if it was ok to touch my hair. She loudly exclaimed “is that real” and then proceeded to pull my hair to check its texture and authenticity. If the experience you’re looking for is to be judged and manhandled then by all means visit this store but such such appalling prejudicial experience today
29 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi.
Thank you for your review.
I'm sorry to hear that you have had a bad experience in our MK store. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation, and this has been passed on to the higher team, and management of the store who will be in contact shortly.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Waiting for order delivery for more than a month
I had placed an order almost a month ago and I am still waiting for the delivery. I sent multiple mails to the customer service without any success. I shared the id details requested for shipment but haven't received any further updates despite multiple reminders.
Considering even orders from AliExpress takes couple of weeks max, this was extremely disappointing. I hope someone will bother taking some action.
28 November 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for contacting Hawes and Curtis.
We are sorry to hear that you have yet to receive your order.
Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email and confirm your order number.
Once we have more information, we will be able to assist further.
H&C CS
I have never received my order
I have never received my order, Help team is completely useless, this shop just stealing money, avoid for any costs.
23 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review
We are sorry to hear you have not received your parcel yet.
Please contact Global-E via the below link for further information and assistance with international orders.
https://service.global-e.com/?id=f5151be1-3e67-4d83-823a-29864dfcc71a
Let me know if there's anything else I can assist you with.
Kind regards,
Awful customer service and no loyalty to customers
My shirt got a tear in its fabric after only one wash. After contacting customer service I was appalled to hear the Quality department deemed it to be an issue of “reasonable wear and tear” and any remedial action for the faulty product was denied. I was offered an insulting 10% off the next purchase as “compensation”. I have been a loyal customer for a decade as I used to love their shirts but it appears it is time to move on to a different brand. Very poor customer service and client retention.
14 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi.
Thank you for your review.
I'm sorry to hear that you are unhappy with your experience. I have looked into this order and the emails between you and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation. It was checked by our quality team who advised that the cut/rip of the shirt was not a fault of the shirt, however, a discount code was offered for your next order.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Issues with Return form
I ordered a pair of navy shorts. The zip didn’t work so I was asked to return them. However, I found the returns process convoluted and time consuming. In the end despite a customer service advisor trying his best to help I gave up. I won’t be purchasing from this company again.
19 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
H&C CS
Worst customer experience for bad products
Two things:
1) the customer service is among the worst in UK. They made three mistakes, didn't refund me until I chased and then refund me only part of the money without bothering to tell me why
2) the shirts are nice only on pictures. When you try them on they style like a rubbish bag, slim, fit or extra fitted, they are buggy and cutted like Primark ...
Will never buy from them ever again
1 December 2024
Unprompted review
Reply from Hawes & Curtis
Hi,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to uphold our policies, we also aim to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
H&C CS
Change in fabric styles…
I hope this can be directed towards your design team…
I have bought your high-collar shirts for over 8 years.
For years, you made high collar shirts from normal fabrics; plain colours, stripes, checks and even denim.
Over recent years the high collar range has largely been of “whackier” design; jacquard, bright colours, etc.
The stores now tell me high collars aren’t as popular, so you aren’t producing as many, which is a real shame.
For me, I am not buying as many as I don’t like the designs!
Please can you go back to making high collar shirts from normal fabric styles?
14 December 2024
Unprompted review
Excellent store
Excellent store. Ordered online on 2 successive occasions. Exactly as shown on the site. Very speedy delivery, good quality, and on-the-go communication of progress of shipment. Had to return one waistcoat cos it was too small. I'm coming back again for sure.
6 December 2024
Unprompted review
Shameful customer service from Hawes &…
Shameful customer service from Hawes & Curtis. I placed an order for a shoe on sale which was clearly in stock when I placed the order. I then received a email 2 days later to say the item was out of stock? The website however still had the item in stock for a higher sale price? Hawes and Curtis clearly did not want to fulfil their sale price obligation.
2 December 2024
Unprompted review
Reply from Hawes & Curtis
Thank you for your review.
I'm sorry to hear that about this issue. I can see from our records that one of our team members has responded to your query.
As per our records, one of the items were out of stock when you have placed the order.
To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
Hawes and Curtis CS
Never buy anything from this company
Never buy anything from this company. As soon as they have your money they dont care. They generate ticket numbers and then cant find them. They promise to email you then dont. They can't give you their own courier details. Generally a shower of cowboys. Spent thousands with this company and they are seriously the worst company I have ever dealt with.
29 November 2024
Unprompted review
Reply from Hawes & Curtis
Hi Stewart,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with Hawes and Curtis. While we strive to provide exceptional customer service.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
Could you please send us an email to customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email and your order.
Once we have more information, we will be able to assist further.
H&C CS
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