Heirloom Fair Legal  Reviews 

263
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Never signed up to them as i have never had a car on finance before. And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclai... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. My details were leaked from a company I used years ago and I didn’t know what to do. The team at Heirloom Fair Legal explained everything in plain English, handled all the paperwork... See more

Company replied

Rated 5 out of 5 stars

After getting a letter about my data being in a breach I was really worried. Rang Heirloom Fair Legal and they were so calm and reassuring straight away. Took the case on no win no fee, kept me update... See more

Company replied

Rated 1 out of 5 stars

Fraudulent access to my details. I have never signed up for this company and even if I did I would represent myself in any PCP car finance claims. Remove my details immediately or I will contact the F... See more

Company replied

Company details

  1. Legal Services

Written by the company

Fairness isn't just in our name -it's the reason we exist. We're here to equip you with the support and tools to pursue fairness and justice across areas of financial law, including motor finance mis-selling, irresponsible lending, and bank fraud.


Contact info

2.9

Average

TrustScore 3 out of 5

263 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(263)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Just had a spam call from this company…

Just had a spam call from this company about mis-sold car finance, which was news to me as I have never taken out any car finance. Checked everything through and the link the spammers sent was to the actual website of this Heirloom Legal.

27 April 2026
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Thank you for your feedback.

We are sorry to hear that you were unhappy with the call you received.

Heirloom Fair Legal assists consumers with potential motor finance claims and takes concerns regarding marketing activity carried out on our behalf seriously. Where concerns are raised regarding unsolicited contact, we investigate them and take appropriate action where necessary.

If you would like us to review the matter further, please contact our Compliance Team with additional details and we will be happy to investigate.

Kind regards,

Heirloom Fair Legal

Rated 1 out of 5 stars

Waited 3 years for a data breach claim…

Waited 3 years for a data breach claim against a housing association to be resolved, only to then be told we had no chance of success. Dragged on for years with occasional vague updates and a pathetic outcome.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Liam and Connor

Liam and Connor,
Both these guys kept me in the loop through out my case, helped explain everything to me when I needed further clarification due to my dyslexia they called up and helped me through everything even emotionally not allowing me to get upset with the rubbish that would be thrown back at us, thanks boys for helping me through a hard time and getting me heard so this don’t happen again , love this company will use them everytime if I ever have to.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Diligent and professional

Liam Grady handled our case with professionalism and care. This was particularly difficult as my husband was terminally ill and time was running out. Liam pushed very hard and kept us in the loop at all times. The company concerned really dragged their heels but Liam did not give up. Pushing forward with our best intentions at all times. We are delighted our case was successfully resolved and a very decent settlement was made. I would highly recommend this company and particularly Liam.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time, several months and they just ignore you, I have emailed them many times asking for an update but they don't respond

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Time wasters - avoid and use a more professional company

Avoid these time wasters. Harras you via emai to fill in the questionnaire they sent after a phone call saying they can deal with the claim. Then after all information sent ,they responded with, we can't deal with your claim as we're no longer dealing with individual claims. Absolute lies

12 May 2025
Unprompted review
Rated 5 out of 5 stars

With all my dealings with Hayes Connor…

With all my dealings with Hayes Connor I found them professional and everything was stress free. I was kept at ease at all times and communicated to throughout.
Amazing experience and I would not hesitate to recommend to others.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service and support from Erin

I found Erin at Hayes Connor to be extremely efficient, patient, professional and supportive throughout our process. The communication was excellent and, at every stage, we were treated with respect. Erin was happy to explain things I didn't understand and quickly made me feel she was someone trustworthy. Thank you, Erin, for the excellent service you provided. I would definitely recommend the company to others based on our experience with you.

2 May 2025
Rated 5 out of 5 stars

Amazing Firm !!

Everyone who worked on my case at Hayes Connor was amazing ! Kept me informed throughout the whole process and I was very happy with the outcome of my claim. Would definitely recommend !

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Ben Brown from Hayes Connor solicitors…

Ben Brown from Hayes Connor solicitors help me and my family with a data breach. He explained the process from start to finish in a way that was easy to follow. We hit a hitch on our side which held things up for a bit. But Ben was very understanding and was ready to pick up the case when we were ready. Thanks Ben for all your help and time. Garry

27 February 2025
Unprompted review
Rated 1 out of 5 stars

I would rather get Dave down the pub to represent me.

I called once. within 30 seconds I was rudely interrupted by an ignorant call, handler. She then did this again. And again. Of course, no manager available. I would rather get Dave down the pub to represent me.

REPLY: The facts are the facts, and that you think it is "professional" to rudely interrupt someone confirms my review. I have posted similar reviews because I don't simply accept such rudeness.

30 January 2025
Unprompted review
Heirloom Fair Legal  logo

Reply from Heirloom Fair Legal

Chris we have listened to the call recording and our call handler dealt with the call professionally at all times. We note the many other reviews you have left on Trust Pilot which follow the same tone.

Rated 4 out of 5 stars

Ben at Hayes Connor provided…

Ben at Hayes Connor provided professional service with good contact throughout. Due to the nature of the claim, proceedings were not straight forward and I believe an issue with the companies medical assessor may have affected my claim. However, I received a consistent and competent service throughout my claim.

27 January 2025
Rated 1 out of 5 stars

The partner in charge of my matter…

The partner in charge of my matter requested information, as provided, but did not have the courtesy to respond - at all. I was left hanging an never heard from him again. Extremely unprofessional. Place your business elsewhere.

18 October 2024
Unprompted review

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