Hayneedle Reviews 

shady company!!! i wish there was an option for 0 stars. they canceled my order twice saying my card couldn’t be authorized which can’t be correct since it shows two separate pending charges. based on this experience and the other reviews i won’t attempt to buy something from this lame “company” ever again.

Some one got my debit card information and a charge was pending with Hayneedle. I called Hayneedle to stop the charge while it was pending. I talk to a person called them selves Kaliath. She checked to see if my name was in their data base. She said, it wasn't and said, it will kick back if the name doesn't match up with the card?? Well they run it through any way so I have to dispute it with my bank. I feel Hayneedle is as dishonest as the person who used a card number, committing fraud. The amount of poor reviews I just saw, I'm not surprised. Saul Stevens 727 777 2219

They cancelled my order two weeks after I placed it. Without notice. I had to look into it to even find out it was cancelled.

Poor Quality!! Horrible customer service! Received a desk that was warped! Sat on customer service line for 45 minutes before having to hang up!!

I got an email today saying my item was delivered today, but it was not. I checked the tracking information and it was sent to an address in another state! It may have been delivered but not to me... So i logged into my hayneedle account to confirm my address was correct on the order, which it was. How do you mess up so badly when someone pays you hundreds of dollars for an item? There is no excuse for this. I have been charged to send a gift to a stranger in another state I guess... I would not use this company again.

Purchased a $500+ wood desk. It shipped in three huge boxes and had dozens of parts. The packing materials included mountains of styrofoam. It was clear that the parts were laid out and the shipping boxes glued up around the parts. Just opening the boxes made them totally unusable later. I found that one part of my desk was defectively manufactured. It was a drawer front, and it made the entire desk drawer unusable. I called seeking a replacement part. I was told. No replacement parts were offered by the Chinese manufacturer. I was offered that I could a) disassemble the now partially assembled desk and ship it back at my own expense to exchange it for a new unit or b) buy a second unit, take out the part I needed and return the second desk, also at my expense. I was also told that Gaymarket would pay a portion of the cost of having the part made. None of these options are reasonable! I am absolutely going to sue these fraudsters if my credit card company won’t give me satisfaction.

I ordered a Garden Eagle Statue, I received Garden Peacocks contacted service and they said to keep the Peacocks as it would cost to much to send back, they would send a eagle, gess what I got more Peacocks after many e-mails they sent a FedX label to ship the second one back, then I get a e-mail that they didn't have the Eagle, I can say they did refund my money. I will never deal with them again, and I found a Garden Eagle that is a little bigger made of steel at less money, there's are rip offs.

We received a broken couch. BROKEN frame

i have photos and a report filed by the delivery guy

They said I could return this huge thing for a refund. or they could offer 40%. It cost more than that to repair.

I had ordered years ago, and thought I would give another chance, NEVER AGAIN

FOLLOW UP!! shortly after I posted the below I received an email from someone at Hayneedle apologizing and explaining they would be sending out a replacement directly to my Mom free of charge. Regretfully, they sent the incorrect item and I had to go back to them yet again - the Good news is Mom has her item now and loves it. While it shouldn't be this difficult I am happy that they eventually made it right.

ORIGINAL REVIEW:
For the holidays, I purchased 2 Solar Smart Garden statues for my mother on December 8th. When I received the delivery, only 1 statue arrived. After exchanging emails with Customer Service they informed me they would work with the supplier to locate the item. This took a few days to sort out. I ended up having to have another sent out and they refused to send the item directly to my Mother's address citing that they are only able to send to original shipping address. This meant I would have to send it separately to my family as to not hold up the other gifts I was sending.
When the package arrived and was opened the statue was broken into several pieces even though there was NO visible damage to either the outside box or the inner packaging. It was almost like it was intentionally packed broken. I sent photos in and was told they will not send a replacement to my Mother but they had refunded my original purchase.
Now, I am not only out the gift I purchased for my Mother but I am also out the additional money spent for shipping a second package, not to mention a lot of my time spent trying to get this resolved that is time I can’t get back.
I am not satisfied with the level of customer service I have received from this company and will not be ordering any more items from them.

Remarkable customer service. Received an item damaged by UPS and they immediately rectified the situation through the chat feature. Will definitely purchase from them again and highly recommend this company!

An expensive product I needed was $200 cheaper at Hayneedle than any other site, so I went ahead and ordered it from Hayneedle.

Within a few days, I got an email saying that my order was cancelled because they (allegedly) couldn't authorize my credit card. I looked at my Hayneedle payment details again, and everything was correct (credit card number, billing address, expiration, etc). I then logged into my bank account and I could see the charge pending, so clearly the information was indeed accurate.

I contacted Hayneedle support online, and they said I had to call phone support. I called, and they didn't know what the problem was with the credit card, so they put in a support ticket. Several days later, I got an email confirming again that it was cancelled because they "couldn't verify" my credit card info being accurate.

Again, this can't have been possible, because the charge was actually pending in my credit card/bank account. I then went onto the Hayneedle site and saw that the product I had been trying to purchase was now marked "out of stock."

The sales from the other sites that have this product are now over, so they're back to full price at those sites - meaning this situation has cost me potential savings if I could have just bought from one of the other sites instead.

It's odd that the product was $200 cheaper at Hayneedle than others (especially because it wasn't even marked "on sale" at Hayneedle, and every other product I've seen at a discounted price on there has been clearly noted as being on sale). It seems like the product I bought probably wasn't supposed to be listed at the price it was, but instead of simply cancelling it and explaining the error, they claimed the problem was with my credit card (when it definitely wasn't).

If you look at other reviews on here, there are other people who have encountered the same type of situation.

Really disappointing and bizarre business practice, and I won't be ordering from Hayneedle again.

Great experience with ordering from Hayneedle. I got my bed and draws delivered within 1 day of my order. Keep up the good work.

The actual worst. Ordered a hanging chair for my daughters Christmas gift. It was missing the main piece that allows it to hang from the stand. Customer service was exactly no help and said they can’t replace the piece, but would pay half of having it custom made for us, and then offered a 20% discount on the unusable and very expensive item. I will never order from this site again. It’s Christmas Eve and we don’t have a gift for our child. Thanks a lot hayneedle.

Well I would like to remove my two previous post but TRUSTPILOT aparently has no edit option.
I have since called and spoke with a customer service rep who issued a credit to my card to offset the issues
. I would and definitely will order again from HAYNEEDLE.

I wont be making any more post at TRUSTPILOT ever again since they don't have the edit feature that works.

Thank you Derek

I placed an order with hay needle on 11/1/19 and received an email that it would arrive before 11/24/19. They never delivered. Then they never called me to explain. I called them and they apologized and gave me another delivery date. The furniture never arrived. Two months later I received an email saying the item was out of stock and they cancelled my order. But when I placed the order and provided my credit card information- there was no indication the item was out of stock or on back order. I would rate hay needle less than 1 if I could.

I tried 2 different credit cards to purchase and both times my order gets canceled because they can't authorize. Same cards I use everywhere else. They say call your bank. I won't be back to this retailer.

SHADY PRACTICES BY HAYNEEDLE AND WALMART!! FALSE ADVERTISEMENT I purchased a patio set from Hayneedle through Walmart on 11/29/19. For "security reasons" according to Walmart my credit card was not processed. I explained to Walmart that the initial charge processed fine on my CItibank card (but then dropped off after the seller never fully processed it) I looked at the item and imagine my surprise when the price is now double. I called Walmart, they blame Hayneedle. After talking with Hayneedle, they blame Walmart. Long story short, Hayneedle would be glad to process the purchase at double the price. Neither Walmart nor Hayneedle will honor this sale. I think the Attorney General would like to know about these shady practices.

Terrible experience, ordered a storage bench. The furniture was left in the rain AND when the box was opened, the wood was broken on one side. The customer service rep said I could print a label to return it, but I had to go buy a box OR buy a second unit and return it in that box. Also I would have to lug this thing to Fedex to get it returned. It was only after I complained he said I could get a fedex pickup. Why is that not what you lead with? At the end of this, I won’t even have the furniture I ordered. He also said is an uncommon experience and looking at these reviews...nope.

Don’t shop with these crooks if you expect reasonable customer service.
They make it almost impossible to return a damaged item

Finley Home Hudson 4 Cube Rotating Bookcase BLACK
Finley Home Hudson 4 Cube Rotating Bookcase WHITE
Ordered From: hayneedle
Order Number: 6589481634136

Order Date: 12/1/2019

Total Amount of Order: $164.19

Black Unit: Charged $85.70 on 12/02/2019
White Unit: Charged $78.48 on 12/5/2019
Ordered 2 units from Hayneedle on December 1st. Our Bank Account showed a transaction of $164.19 instantly pending for the total cost of the 2 units.

The next day on December 2nd our bank was charged $85.70 for the Black Unit that was shipped. We called customer service and informed them that the entire amount was already pending in our bank account and that they must have double charged us.
We were told that the total order amount is placed on hold with our bank at the time of the order and that each item would be shipped separately.
Once an item shipped, they would charge our bank account again for the individual price of the item. Hayneedle state that once the last item in our order was shipped, that they would release the original hold of $164.19 from our bank.
On December 5th the white unit was shipped and our bank was charged $78.48 and the hold of $164.19 was removed the next day.
Upon arrival of the boxes, we found that the packaging was very thin, this is a 60 lb unit and the cardboard was falling apart.
On December 7th we opened both units to assemble them, we found the bottom square of the white unit was cracked in ½ and could not be used. The board material is of poor quality, very light and fragile. There was very little packing material inside the box.
Upon assembly of the black unit which was NOT damaged, the instructions indicate to use camlocks to assemble, but there were no camlocks in the box. My husband indicated that camlocks were actually not needed to put this item together.
• The instructions say to use an item that is not needed.
• Tell you to use an item that they do not include with the unit.
• Then they did not send enough round black stickers to cover up the screw holes, so we have to find round stickers to cover the remaining holes.

On December 7th I called Hayneedle to find out about getting a replacement panel for the white unit that came in broken. All I wanted was for them to ship me a new square bottom shelf. I called 2 times and spoke to different representatives to confirm that the below information was correct. This is what I was told…….
• The Distributor does not provide replacement parts for this item, distributor is out of China so they could not call them to ask if they had an extra bottom they could send me.
• I am required to ship the entire 60 lb unit back to the warehouse. They did offer me a free shipping label.
• My Money would be refunded when the item was RECEIVED and PROCESSED at the warehouse. 2 to 3 weeks
• NO EXCHANGES- MY ONLY OPTION IS TO RETURN THE UNIT FOR A REFUND.
• To get a new white unit, I have to place a new order on the Hayneedle Website and start this process all over again.
• I purchase this item on black Friday weekend while it was ON SALE for $78.48. Today the item is going to cost me $127.50. Tomorrow this item will cost me $180.99.
Beyond disappointed with Hayneedle and this entire experience.