Hayneedle Reviews 

Ordered a chair and it showed upway faster than I thought. The quality feels solid too, no complaints here.

Hayneedle has a widevariety of home goods that made iteasy to find exactly what I wanted. The shipping wasquicker than expected, ariving just a couple of days after placing my order. The only minor issue was wth the packaging,which was a bit damagedbut thankfully the product inside was unharmed. Overall, agreat shopping experiencethat I’d recommend.

The worst I have ever dealt with. Good price on Barcolounger and paid extra for in room delivery. Got the email that product shipped. And that is when it started downhill. Customer service was clueless. Shipment sat in transit warehouse for 5 days. Then it was transferred to the wrong delivery service. Lots of phone calls and received shipment on my curb the next day, not in the house which I paid for. Long story short, product was damaged by delivery fork lift, I had to hand carry the heavy couch into the home before it rained. Eventually Hayneedle gave us 30% off for damage plus the extra $99 in home delivery fee. Beware of the drop shipper Hayneedle. They have little control of the delivery process. I will never buy from them again.

Never subscribed and keep getting spammed but when I try to unsubscribe it says ACCES DENIED! What on earth does that mean?

I'm being bombarded with emails from a site I've never used, and I'm "denied access on this server" by their website so can't unsubscribe.

What a bunch of timewasters

horrible - SPAM galore. stay away with a 10ft pole. And you think unsubscribe? impossible!!!

Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices......Run Away

Apparently they think that suddenly flooding my inbox with spam every single day is a good way to get me to spend money with them. Unsubscribe option did nothing to stop the spam. I will never use Hayneedle again because of your spam policy. Judging by the comments on here, I'm not the only one. Do the people who think these campaigns up not have email themselves? They must not, otherwise they would realize how much this annoys people.

SPAM, SPAM and more SPAM. I can't unsubscribe or even access their web site.

Ordered a King size bed frame for Black Friday. It was about $100 cheaper on Hayneedle than Amazon, and much cheaper than Home Depot, Overstock, etc. I was hesitant because my first thought was "why is it cheaper?" Well.... I now understand why. Not only, did the bed frame get lost by FED EX, and took 6 days for them to actually acknowledge that, but Hayneedle tried offering us a 15% credit for the inconvenience. We firmly denied that request, and demanded that we should be able to order a new Bed Frame and have it Overnight or 2-day shipped for our inconvenience. Customer Service, and the Customer service Manager said that they could not honor that request because they cannot afford to pay the $150 shipping cost for 2 day shipping. Then after telling us they could ship out the item as normal.... realized they actually no longer have the item in stock. This was the biggest waste of time that I've experienced. The gave us a refund, and I purchased the same bed frame on Amazon for $200 more (after black friday)....

Moral of the story: Maybe saving money isn't worth it when buying from a cheap company, with a sad, and miserable customer service team, like Hayneedle.

They flood my inbox with no less than 4 spam emails every friggin day, despite I never did business with them (I'm in Germany!). Trying to contact them through Google (I don't click links in spam!) about it leads to a blank page and clicking their unsubscribe links doesn't help anyway, according to the other reviews.

What a catastrophic, scammy, spammy, aggressive and dumb kind of marketing is this? Do they really think "hey, lets spam some guy in whateverland, he sure will throw all of his money at us because that'll make us look totally trustworthy!"? Well, spoiler alert, it doesn't.

Don't order from here simply because they're annoying. I've unsubscribed from them at least 10 times, blocked them from emailing me 5 times. LEAVE ME ALONEEEE your offers and promotions are trash.

SPAM SPAM SPAM
They illegally add you to their mailing list and send hundreds of spam emails - then when you try to unsubscribe it states you can't access the page.
Somehow they managed to infiltrate my other email account - avoid at all costs!!!

I ordered a set of bar stools,but realized I had the wrong size. I was able to return the set and order a new set that were the correct height. The product looks great and was shipped efficiently. The return process was smooth, and the customer service representative was courteous and efficient.

Horrible experience all around. Purchased a patio dining set. Just getting it delivered to our house was a challenge with the shipping company. They didn't coordinate shipping, just text you and say "we will be there in 15 min". Once I received it, the table was damaged (and cannot be repaired). Requested a new table top. They said no, you need to return the entire thing or take a discount. Trying to return for one entire month with the same shipping company. It has been a nightmare. They never show for pick up, lie that they are about to show, tell me they will show the next day, hang up on me when I am trying to reschedule a pick up. One shining area, customer support via email is friendly, but hasn't helped.

I ordered a Raven sculpture. The website shows a Black Raven as it should be. I received a sandy brown sculpture. This is unacceptable to sell stuff different then the item in the picture. Never again will I by anything from Hayneedle.

Since Hayneedle wouldn’t allow me to leave the following review, I wanted to submit here… Table arrived broken beyond repair from 3rd party manufacturer/ shipping company; return process was painful with no option to simply replace the table as opposed to sending back the 9 boxes (1 large box and each chair (8) individually boxed) in total. Was told if I wanted a replacement, I'd have to place the entire order again, even without my refund. When I opted for the full return and refund, again dealing with the 3rd party shipping company, they failed to pick the return during the original pickup window and had reschedule, pushing back the ability to get my refund timely. The full set of boxes was picked up on May 10th and 9 days later, I still have no confirmation on whether my return was received nor have I received my refund. I will not do business with Hayneedle again. Beware.

STAY AWAY from this horrible company. The most ignorant management on the face of the earth. I tried to spend $800 with them and it was a nightmare. I cancelled the order thank goodness and now reading Trustpilot reviews, I am glad that I did. A complete joke of a company who won't be around in 2023.

I bought a dresser and made a delivery appointment, they didn't show. Called and they said it was delayed, rescheduled to an appointment for the following day. Showed up the next day and said they couldn't deliver because they needed three people to carry it instead of two. I called and rescheduled another appointment the following week. Then they called and said Hayneedle needed to approve the third person before they could deliver, so now I have no appointment. I've spent several days over the course of two weeks stuck expecting it to arrive that day, still no dresser. Hayneedle texts and emails, but AGS delivery only calls, always when I'm in a meeting, in driving, or on a treadmill. When I do talk to AGS on the phone they're helpful and friendly, which I appreciate. However I've been living out of a suitcase on the floor that's holding my clothes. Still no dresser.

This is very likely the most fraudulently abusive retailer on earth... Their product listings grossly misrepresent the appearance and quality of the items being sold to the point where they're basically committing fraud. Then, once they have wasted a customers time, they offer only a return of the misrepresented item as solitary solution, knowing full well that most customers won't return an item after having invested so much time and effort obtaining it, and then trying to resolve their fraudulent misrepresentations... It's really just disgusting...