The information and help we received from Claire (Carlisle) was very thorough and knowledgeable. She explored several alternatives and researched the location of the hotel, even the food options for... See more
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See what reviewers are saying
Always a pleasure booking my holidays here. I wouldn't go anywhere else.. Staff are lovely so friendly and helpful
Recently booked a multi stop trip to Thailand with Kevin at Hays travel in Oldbury could not have been nicer if he had tried. We came with an itinerary of ideas which Kevin Arnold took and put a supe... See more
Nieve the young lady who helps us chose our holiday is most helpful ,friendly ,polite and professional...we know we can trust her and she has helped us whilst on holiday sort out a problem to a satisf... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Aaron Petty, SR5, Sunderland, United Kingdom
- 0191 4326941
4.9
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pleasant booking experience
Just had the pleasure of booking a dream holiday at a great price with consultant Aaron Petty. I had a few questions which Aaron quickly answered and he helped to reassure me with my own little worries. I'd have no hesitation in recommending Aaron for your holiday needs.
29 May 2025
Aaron petty is such a lovely guy we’ve…
Aaron petty is such a lovely guy we’ve had some fabulous holidays from him and look forward to more x
29 May 2025
Very helpful staff.
Very helpful staff.
No pressure to purchase holiday, just gave information in a professional informing manner.
Very pleased with service.
27 May 2025
What an absolute dream bucket list…
What an absolute dream bucket list holiday we have just had.
From start to finish just incredible
Fantastic price
Amazing communication between myself and Aaron.
Would highly recommend booking with aaron and hoping to get another cruise booked soon.
Thanks Aaron for your fantastic customer care.
17 July 2024
Fantastic service provided by Aaron
10/10 service provided by Aaron at Hays Travel. Got me and my family a fantastic price for a cruise. Would certainly recommend him and will be using him again
2 May 2025
Professional and helpful service
Once again Aaron helped us with our holiday booking. Professional as always assisted with our needs, prompt responses excellent
5 May 2025
Aaron was a fantastic help throughout…
Aaron was a fantastic help throughout the entire booking process.
27 April 2025
Always professional right down to…
Always professional right down to doting the I's and crossing the t's but still a personal and friendly service
27 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aaron Petty at Hays travel
Once again I have booked our holiday with Aaron Petty, saw a great deal online, messaged Aaron and he called me to talk through the details
Booked it straight away, delighted with the service, price, flight times, transfers and 23kgs all included in the price
Can highly recommend Aaron and Hays travel to find great deals
18 April 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Brilliant service.
Brilliant service.
Rebecca answered all my queries professionally and promptly.
And ensured the booking went ahead with no problems.
16 April 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Aaron is amazing
Aaron is amazing, he catered for all our needs. We have used him a few times now and would be reluctant to use anyone else.He has just booked our latest holiday to Florida. He was the best price around and sorted everything including tickets! He provides an excellent service! Thankyou.
13 April 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
This is the second holiday we have…
This is the second holiday we have booked with Aaron at Hays who provides an excellent service and had a good knowledge of the resorts etc
5 April 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Aaron petty is brilliant tell him what…
Aaron petty is brilliant tell him what I want .and he gets me the best deal and yesterday with in 10 mins it was all sorted out thanks rennie
3 April 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
Great help in setting the holiday up…
Great help in setting the holiday up for us kept us updated throughout was a great help.
24 March 2025
Reply from Hays Travel - Aaron Petty
Thank you so much for your amazing review, as always I love spending time getting the right holiday for yourself and so pleased you're happy with the service. Thanks for booking again :) Aaron.
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