The shop is well decorated and light. Also Carmen our assistant took great care in explaining everything and showing us pictures of our hotel flight time and transfer times to resort Our experienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into Beverly Branch yesterday to finalise holiday. Millie could not have been more helpful. She is always pleasant and eager to get the best possible deal for you. Would also like to mention He... See more
Always happy to. Book at hay the staff are very helpful before the girl set up on there own nothing was to much for them Richard as helped me so much with my solo holiday iv book but all in all every... See more
Immediately I walked through the door of Hayes Newark, Sophie greeted me. Listening to my needs and then my wants efficiently homed in on my holiday, with ease and charm. I booked it there and then, p... See more
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbey McNay, WA7, Runcorn, United Kingdom
- 01928237870
4.8
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays is my new No 1 go to
I always book packages online but it can be confusing. We decided to go local and are glad we did. Fantastic service and everything well explained. Jane and her team were so friendly.
2 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When we booked our holiday we asked to…
When we booked our holiday we asked to be near albefera old town
We are here now and we are about 5 miles away so we have to get taxis e every time we go in and come back which we did not enclude in our spending money The reception staff at our hotel are very rude and not at all helpful We are staying at the Hotel Bala Grande.If I could I would move
1 June 2025
Unprompted review
Reply from Hays Travel - Abbey McNay
Good Morning,
I’m really sorry to hear about your experience, could you please email online.support@hays-travel.co.uk with more information and we can look into this further for you.
Kind Regards
Shauna
Wonderful Staff
Called into Beverly Branch yesterday to finalise holiday. Millie could not have been more helpful. She is always pleasant and eager to get the best possible deal for you. Would also like to mention Helen for sorting out euros and Hays Card. And of course Sally for making the visit very pleasant. Thanks to all of you
20 May 2025
Unprompted review
Booking a France and Spain cruise
James made it very easy for me to find the right cruise. And helped me through the booking process. He was great and had a lot of knowledge about the cruises.
12 May 2025
Amy was very helpful indeed
Amy was very helpful indeed, she asked me a few questions about what things i was looking for in a holiday. And came up with the holiday we have booked. Even better she had stayed there herself which was nice. Very helpful explained everything to me.
23 April 2025
Second visit and same brilliant service
9 March 2025
Abbie one of your staff was very…
Abbie one of your staff was very helpful and patient in trying to find our preferred holiday. Nothing was a problem. Thank you.
25 February 2025
Adviser was very helpful and…
Adviser was very helpful and knowledgeable and found us a really good package offered us options available did all the booking and wasn't pressured into anything.
4 March 2025
ease of booking
it was so easy to book and the staff were fantastic and super halpful
14 February 2025
We have booked with hays for many years…
We have booked with hays for many years and get 1st class service Allison Kemp in irvine branch always tells you the truth about the holidays we book so will not go snywhere else THANK YOU HAYS
7 February 2025
We always use Our local Branch
They always treat you well and have great knowledge of what you want and where to go
30 January 2025
Very helpfull
Excellent experience. Great to speak to a human being and very helpful with flights and booking of our holiday
29 January 2025
Staff were very patient &helpful
Staff were very patient &helpful, and followed through with information.
30 January 2025
The staff are very friendly and helpfu
The staff are very friendly and helpful and make the experience very good
10 January 2025
Lynda always listens to what I want and…
Lynda always listens to what I want and manages to sort my holidays without any problems.
10 January 2025
Great prices good service
Everything went easy no hassle and great prices will booked again with Hayes of Lisburn
5 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.