Spoke to Chase at Aberdeen Bon accord centre,got excellent attention. He kept me upto date with flight prices until we decided on dates. Got all booked yesterday getting the flights £150 cheaper th... See more
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See what reviewers are saying
The young lady who assisted us could not have done more to help find the hotel/riad to meet our needs She was very pleasant and knowledgeable She spent a considerable time with us and explained the... See more
Company replied
Having been to two other travel agents in Aberdeen, we were delighted to have someone finally listen to our needs when we were looking for a package deal. The agent was very helpful, found a holiday w... See more
Company replied
We can only thank Chase at Aberdeen Hays Travel for all of the help and assistance they gave in helping ourselves find what we hope will be the perfect two week escape. Highly recommend Hays for your... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom
- 01224042711
4.9
Excellent
1k reviews
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Highly recommend
Highly recommend
Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!
30 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much Caroline, it was my pleasure to help you get your holiday booked, enjoy it when it comes. Kim
Reply from Hays Travel - Aberdeen
Thank you for your kind review. Kim
Reply from Hays Travel - Aberdeen
Thank you for your review and for booking with me. I appreciate it. Louise
Claire is very helpful and patient and…
Claire is very helpful and patient and always has time to look for the correct holiday for me . Claire is very good at her job .
28 June 2026
Reply from Hays Travel - Aberdeen
Hi Aileen, thanks for your lovely feedback - always a pleasure to help you get your holidays booked. Claire :)
Excellent service
Fantastic service from chase, explaining everything and going through the process in a professional manner
28 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your lovely feedback, it was my pleasure - Chase :)
Friendly and efficient staff.
28 June 2026
Reply from Hays Travel - Aberdeen
Thank you for your kind words - Chase
Consultant very helpful and…
Consultant very helpful and knowledgeable. Booked exactly what we are looking for, efficiently and with minimum of fuss.
18 June 2026
Reply from Hays Travel - Aberdeen
Hi Douglas :) thank you for your kind review - Kim
Well done to everyone in Hays Travel
The staff are knowledgable, helpful and very easy to deal with.
I would certainly recommend Hays for travel planning and booking.
23 June 2026
Reply from Hays Travel - Aberdeen
Thank you for your lovely feedback - it was my pleasure - Louise
I was arranging travel insurance and…
I was arranging travel insurance and received excellent service from a very friendly and efficient staff member.
10 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words - Chase :)
Claire goes above and beyond to sort…
Claire goes above and beyond to sort everything out.
23 June 2026
Reply from Hays Travel - Aberdeen
Thank you very much for your review. Claire
Friendly and competent staff
Friendly and competent staff
Kim was extremely helpful with our booking
13 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words. Kim
Another great booking experience with Hays Travel Aberdeen
I have booked quite a few holidays with Hays Travel Aberdeen and booked another holiday yesterday. The booking was seamless with excellent communications from Louise and then Kim who finalised the booking for me - all wonderfully efficient! - Thank you!
18 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind review. Louise
Good service & advice
The colleague who handled our enquiry and booking, Chase, was very helpful and enthusiastic, giving us plenty of time and assistance in making our decisions.
Online communications were prompt and clear with some minor confusion over the timing for making our final payment.
9 June 2026
Reply from Hays Travel - Aberdeen
Thank you for the review Richard, it was my pleasure to assist you. I do apologise for the confusion with the payment, but I am glad we got it sorted. Chase :)
I was served by a young man called…Chase!
I was served by a young man called Chase. How lucky was I! He was so helpful and nothing was too much trouble. Took up quite a lot of his time but he was just so nice and chatted away the whole time.
I will definitely be back to book again as everyone I have come across has been great!
Chase is a credit to Hays Aberdeen.
Hope to book another trip soon.
Deborah.
15 June 2026
Reply from Hays Travel - Aberdeen
Thank you for your kind review! It was a pleasure to get you booked. Chase :)
Easy process in booking cruise we…
Easy process in booking cruise we wanted. Staff knowledgeable and efficient. Made sure we didn’t miss anything!
9 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words. Abi
Hays Bon Accord first class as always
Fabulous service again from Chase. He took time to find the right deal for us which just makes the whole process seemless and stress free. Look forward to booking future trips
15 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your review. Chase
Always trying your best.
13 May 2026
Reply from Hays Travel - Aberdeen
Thank you for your review. Louise
Outstanding service with a friendly face
We visited Hays to meet with Kim again who had booked us holidays in the past. Kim went above and beyond making sure she found us the holiday that would suit us. The advice she gave us was fantastic. Even though we tweaked our holiday a few times Kim didn’t mind she just wanted to make sure we got it right for us. We would no longer book online. Having someone face to face and their knowledge to help makes the trip into town all the more worth it. So much so we are going to book again with Hays travel and Kim again very soon. Outstanding service with a friendly face.
13 June 2026
Reply from Hays Travel - Aberdeen
Thank you so much for you review. Kim
The company is doing well by having…
The company is doing well by having really good helpful staff that makes it easier for the client.
13 June 2026
Reply from Hays Travel - Aberdeen
Thank you for your review. Kim
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