Spoke to Chase at Aberdeen Bon accord centre,got excellent attention. He kept me upto date with flight prices until we decided on dates. Got all booked yesterday getting the flights £150 cheaper th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady who assisted us could not have done more to help find the hotel/riad to meet our needs She was very pleasant and knowledgeable She spent a considerable time with us and explained the... See more
Company replied
We can only thank Chase at Aberdeen Hays Travel for all of the help and assistance they gave in helping ourselves find what we hope will be the perfect two week escape. Highly recommend Hays for your... See more
Company replied
Was so easy booking with Hays and very quick turnaround for documents etc… Abi knows her stuff and you just tell her where you want to go and she hits the jackpot with your trips everytime… :)
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom
- 01224042711
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well informed helpful Abi
Well informed helpful Abi, nothing was a problem for her , dealt efficiently and attentively in what she was organising
18 April 2026
Reply from Hays Travel - Aberdeen
Thank you for your feedback. Abi
Great travel agents
Aibigail was the Travel agent who dealt with our holiday booking, she was very pleasant,friendly, knowledgable efficient, even helped us with the Hays holiday cash card, & means I have no concern about any 'problems' that may arise with our holiday.
17 April 2026
Reply from Hays Travel - Aberdeen
Wow thank you so much. Abi
Excellent customer service pleasant
Excellent customer service pleasant
and professional
17 April 2026
Reply from Hays Travel - Aberdeen
Thanks Neill. Claire
We entered Hays travel shop in Aberdeen…
We entered Hays travel shop in Aberdeen and the travel agent Kim made us feel very welcome
We discussed our needs with her and she immediately went into action giving us several options to pick from which we did
There was no pressure sales and we we home to discuss which option we would take
Kim called us the next day to give us updates on our choices and we proceeded to purchase our holiday
Would definitely go back to HAYS Travel again
15 April 2026
Reply from Hays Travel - Aberdeen
Thank you Steven for your review. Kim
Chase who looked after us was…
Chase who looked after us was brilliant. We would go back again to be looked after by him,
,
13 April 2026
Reply from Hays Travel - Aberdeen
Hi Joseph! Thank you for your kind review. Chase :)
Was a lovely informative…
Was a lovely informative experience..Kim from the Aberdeen shop..very helpful will go back definitely..
11 April 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words, it was my pleasure to meet you and get you booked. Kim
answered phone
answered phone , recognised me immediately and carefully explained baggage allowance options
4 April 2026
Reply from Hays Travel - Aberdeen
Thank you so much, as always a pleasure to help you get booked for what you need. Kim
Another great job by Kim going over and…
Another great job by Kim going over and above from answering all our questions
From advice to booking
And making changes
Thanks again Kim 👏
8 April 2026
Reply from Hays Travel - Aberdeen
Thanks so much Calum , my pleasure! Kim
Reply from Hays Travel - Aberdeen
Hi Alice,
Thank you for your kind feedback :)
Thanks Kris
Always helpful especialy Kim
8 April 2026
Reply from Hays Travel - Aberdeen
Hi Christina,
Thank you for your kind feedback, it was a pleasure helping you with your holiday.
Thanks Kim
Excellent service from Abigail…
Excellent service from Abigail everything explained and no problems
5 April 2026
Reply from Hays Travel - Aberdeen
Hi George,
Thank you for your kind feedback, it was a pleasure helping you with your holiday.
Thanks Abi :)
Travel insurance quote
Very helpful person to help with my travel insurance and would probably use again.
5 April 2026
Reply from Hays Travel - Aberdeen
Hi David,
Thank you for your kind feedback, it was a pleasure helping you with your insurance.
Thanks Abi :)
Kim was first class as usual couldn't…
Kim was first class as usual couldn't be more helpful ⁶
5 April 2026
Reply from Hays Travel - Aberdeen
Hi Ryan,
Thank you for your kind feedback, it was a pleasure helping you with your holiday.
Thanks Kim :)
Reply from Hays Travel - Aberdeen
Thank you for your kind review Debbie! Chase :)
Served with a smile
Friendly greeted with a smile when buying a travel card and changing money into euros can’t remember lady’s name but 10/10
23 March 2026
Unprompted review
Reply from Hays Travel - Aberdeen
Thank you so much. Kim
Chase was very helpful and organised…
Chase was very helpful and organised our trip just how we wanted it
27 March 2026
Reply from Hays Travel - Aberdeen
Hi Helen! Thank you for your kind review. Chase :)
Reply from Hays Travel - Aberdeen
Thank you for your kind review. Kris :)
excellent service as always.
27 March 2026
Reply from Hays Travel - Aberdeen
Hi Irene,
Thank you for another kind review.
Always a pleasure to help with your holidays.
Thanks Claire
I got the perfect cruise booked staff…
I got the perfect cruise booked staff were brilliant
20 March 2026
Reply from Hays Travel - Aberdeen
Hi Irene,
Thank you for your kind feedback, it was a pleasure helping you with your cruise.
Thanks Kris
Everything explained well ,and clear.
25 March 2026
Reply from Hays Travel - Aberdeen
Hi Laura,
Thank you for your kind feedback, it was a pleasure helping you with your booking.
Thanks
Kris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.