Hays Travel - Airdrie Reviews 

583
TrustScore 5 out of 5

5.0

18 Bank Street, ML6 6AF Airdrie, GB


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Rated 5 out of 5 stars

As usual Claire Airdrie office and all staff extremely helpful. Making booking stress-free.Alan Caroline and young girl, not sure of name all excellent service.

Company replied

Rated 5 out of 5 stars

This is the second time I have booked with yourself. On both occasions I have found the staff to go above and beyond. They are extremely knowledgeable and could not have been more helpful. As a so... See more

Company replied

Rated 5 out of 5 stars

Having always booking through Hays Airdrie branch, 2 or 3 times per year, l have never been dissatisfied. Today l met a new member of staff, Summer, and she was so helpful, pleasant, patient and under... See more

Company replied

Rated 5 out of 5 stars

Third holiday booked this year with Airdrie branch ,think that says it all !! Wouldn't go anywhere else. Staff are amazing 👏 🤩

Company replied


Company details

  1. #21 of 201 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18 Bank Street, ML6 6AF, Airdrie, United Kingdom

  • 01236884388

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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5.0

All reviews

(583)

126,126 reviews in the last 12 months

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Rated 5 out of 5 stars

A credit to your company

Very helpful
And knowledgeable advice from Alan
Couldn’t have done anymore to help me
A credit to the company as are the rest of the team

And more importantly my lady wife was happy lol

25 July 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Mr McGrow,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and knowledgeable advice, and that your experience was so positive. We truly appreciate your kind words.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Excellent service and staff

As usual Claire Airdrie office and all staff extremely helpful. Making booking stress-free.Alan Caroline and young girl, not sure of name all excellent service.

25 July 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Suzette,

Thank you so much for your wonderful review! We are delighted to hear that our team provided such excellent service and made your booking stress-free. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Third holiday booked this year with…

Third holiday booked this year with Airdrie branch ,think that says it all !!
Wouldn't go anywhere else. Staff are amazing 👏 🤩

24 July 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Gail,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you've booked three holidays with our Airdrie branch this year. It truly means a lot to us that you wouldn't go anywhere else. We're so glad our staff made such a positive impression.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always made feel welcome by all the…

Always made feel welcome by all the staff ,always remember your name when you go in

22 July 2026
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Reply from Hays Travel - Airdrie

Hi Liz-Ann,

Thank you for your wonderful feedback! We are so pleased to hear that our team always makes you feel welcome and remembered.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

My visit to USA next year involves…

My visit to USA next year involves travelling to three destinations to visit family.
Caroline helped me immensely with the itinerary.

14 July 2026
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Reply from Hays Travel - Airdrie

Eizabeth Riddell,

Thank you for your wonderful review! We are so pleased to hear that our team was able to provide such great assistance with your travel plans to visit family in the USA. We hope you have a fantastic trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Myself and my friends have been going…

Myself and my friends have been going to hays travel in airdrie for years now. The service is excellent the ladies go above and beyond to find wot were looking for.. always have a smile on their faces. It makes the difference. Ur staff is a credit to ur company.

Michelle lord

9 July 2026
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Reply from Hays Travel - Airdrie

Michelle,

Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides excellent service and goes above and beyond for you and your friends. We truly appreciate your kind words.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

This is the second time I have booked…

This is the second time I have booked with yourself. On both occasions I have found the staff to go above and beyond. They are extremely knowledgeable and could not have been more helpful. As a sole traveler they have made everything as easy as they possibly could. I will never book a holiday with any other company. The Airdrie staff are amazing.

7 July 2026
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Reply from Hays Travel - Airdrie

Ms Young,

Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such excellent service and made your solo travel experiences so easy. We truly appreciate your loyalty and look forward to assisting you with many more holidays in the future.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Great service as usual from Claire.

Great service as usual from Claire. All the staff are really friendly, patient welcoming.

9 July 2026
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Reply from Hays Travel - Airdrie

Margaret Ring,

Thank you so much for your wonderful feedback! We are delighted to hear that our team was friendly, patient, and welcoming.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Mr Peter Donnelly,

Thank you for your kind words! We are so pleased to hear that our team provided such helpful service. We truly appreciate your feedback.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Jim,

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you consistently receive excellent service.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Hi Gary,

We are delighted to hear that you had a positive experience on your most recent visit to our branch. Thank you for sharing it with us.

Kind Regards,
Hays Travel Airdrie

Rated 5 out of 5 stars

Went in looking to get prices for a…

Went in looking to get prices for a cruise wr booked as the guy was very knowledgeable and got us a good price

23 June 2026
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Reply from Hays Travel - Airdrie

Mrs. Caroline Kane,

Thank you for your fantastic feedback! We're so pleased to hear that our team's knowledge helped you find a great price for your cruise.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Claire at the Airdrie branch.

Claire at the Airdrie branch was really helpful and spent a lot of time helping us in choosing our holiday.

28 June 2026
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Reply from Hays Travel - Airdrie

John,

We're so pleased our team provided such a helpful experience in choosing your holiday. Thank you for your kind words!

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing. So helpful and very friendly. Alan went over and above and couldn't be any more professional

20 June 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Eleanor,

Thank you for your wonderful feedback! We are so pleased our team provided such helpful and friendly service.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

1st class

Having always booking through Hays Airdrie branch, 2 or 3 times per year, l have never been dissatisfied. Today l met a new member of staff, Summer, and she was so helpful, pleasant, patient and understanding. 10 stars for Airdrie branch.

27 June 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Anne Gray,

We are so pleased to hear you consistently enjoy booking your holidays with us. We appreciate your kind words about our helpful staff and thank you for your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fantastic service at Airdrie office!

Fantastic service at Airdrie office!
Thanks Alan

20 June 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Anne marie,

We are so glad you had a fantastic experience. We appreciate you sharing your positive feedback.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Staff where excellent very helpful…

Staff where excellent very helpful couldn't have had a better experience

20 June 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

GERARD,

We are so pleased you had an excellent experience with us. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I am always happy with the staff in…

I am always happy with the staff in hays I wouldn’t go any where ells they really try and get the best deals for you i recommend to my friends ..

26 June 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Linda,

We're so happy you consistently have positive experiences with our team! Thank you for your kind words and recommendations.

Kind Regards
Hays Travel

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