Gemma was helpful, making suggestions for where we could go on holiday to fit in with our time scale, somewhere not too far to travel too and also warm. She was also able to tell us about places due t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Gemma was helpful, making suggestions for where we could go on holiday to fit in with our time scale, somewhere not too far to travel too and also warm. She was also able to tell us about places due t... See more
Company replied
We have used Hays Aldridge numerous times, holiday bookings and travel money. All the staff are marvellous, attentive, listening to our requests and spend time explaining options. First class, no r... See more
Company replied
The travel advisor Amy was very helpful and patient myself. Initially I wasn't sure whether the price of the river cruise was within budget. I was told that I have a option of paying by direct debit w... See more
Company replied
We just love popping into Hayes because that’s where our next adventure begins. The team are always attentive to our needs and always steer us in the right destination without busting our budget.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
33 The Square, WS9 8QS, Aldridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jamie-Leigh was extremely helpful, and didn't mind going back on the screen repeatedly to compare the features of different hotels. Great service.

Reply from Hays Travel - Aldridge
Given excellent, professional but friendly service as ever from Gemma and the rest of the team. Don't change anything!!!

Reply from Hays Travel - Aldridge
We’ve used Hays Travel several times and wouldn’t go anywhere else now. Ruby sorted everything very professionally and throughly helping out with advice and knowledge.

Reply from Hays Travel - Aldridge
I had to cancel a trip to Australia because of the conflict in the Middle East and Ruby at Hays found me a new route via the USA, supported me through the process as I had to get new visas etc and booked it all within four days. She was friendly, efficient and very helpful and made a difficult week a lot better.

Reply from Hays Travel - Aldridge
The lady jamie-leigh was really helpful with all the questions i had and came back to me with the answers. Even after I've booked a holiday she's still helping me.

Reply from Hays Travel - Aldridge
Jamie Lee was very helpful and very patient with all the questions we asked. She happily did the cruise comparisons that we requested enabling us to make our final decision.

Reply from Hays Travel - Aldridge

Reply from Hays Travel - Aldridge
Always use Hays Travel in Aldridge
Staff are exceptional.
Thank you to Laura and Gemma

Reply from Hays Travel - Aldridge
Jamie-leigh was very helpful and went through different locations and prices with us until we found what we were after.

Reply from Hays Travel - Aldridge
We were struggling to identify good locations to meet the needs of all in our party, browsing online, so decided to go to Hays Travel for advice, as they were recommended to us. It was a really positive experience as they carefully listened to what we were looking for before guiding us through a number of possible holidays. We felt unhurried and came away with some great options, one of which we booked through them later in the day. We really benefited from their good knowledge of the areas we were considering. As they took care of all the booking details it was also very hassle free. A holiday is a big cost and some knowledgeable help to ensure the right choices is such a good idea.

Reply from Hays Travel - Aldridge
Helfull constructive advice.held our book untill we could get over to the shop special thanks to laura.who we booked through and ruby who completed our booking

Reply from Hays Travel - Aldridge
The assistant name Ruby was very good at finding holiday and explained everything in detail, she took her time looking at what was best for us, I have fully recommended her to my friends, who are booking this week
Last year we were pressurised into going to cape verde and we were very ill was not told about the out break of food poisoning and people had died

Reply from Hays Travel - Aldridge
Went in to look at a cruise, Laura was so helpful & patient. We had 3 cruises companies in mind, Laura went through all our choices & changing dates to get us the best value. Thank you Laura

Reply from Hays Travel - Aldridge

Reply from Hays Travel - Aldridge
Very friendly staff working overtime to complete the booking many thanks

Reply from Hays Travel - Aldridge
brilliant service
did a individual holiday for me which was amazing value for money cheers Amy for all your work

Reply from Hays Travel - Aldridge
The agent - Ruby (Apprentice trainee!) was excellent. Really helpful, polite and considerate. Nothing was rushed or pressured. All requirements were considered and options shown. A great asset to the business

Reply from Hays Travel - Aldridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.