Hays Travel - Aldridge Reviews 

1,217
TrustScore 5 out of 5

4.9

33 The Square, WS9 8QS Aldridge, GB


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Rated 5 out of 5 stars

Gemma was helpful, making suggestions for where we could go on holiday to fit in with our time scale, somewhere not too far to travel too and also warm. She was also able to tell us about places due t... See more

Company replied

Rated 5 out of 5 stars

We have used Hays Aldridge numerous times, holiday bookings and travel money. All the staff are marvellous, attentive, listening to our requests and spend time explaining options. First class, no r... See more

Company replied

Rated 5 out of 5 stars

The travel advisor Amy was very helpful and patient myself. Initially I wasn't sure whether the price of the river cruise was within budget. I was told that I have a option of paying by direct debit w... See more

Company replied

Rated 5 out of 5 stars

We just love popping into Hayes because that’s where our next adventure begins. The team are always attentive to our needs and always steer us in the right destination without busting our budget.

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 33 The Square, WS9 8QS, Aldridge, United Kingdom

  • 01922895737

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,217)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie-Leigh was extremely helpful

Jamie-Leigh was extremely helpful, and didn't mind going back on the screen repeatedly to compare the features of different hotels. Great service.

14 March 2026
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Reply from Hays Travel - Aldridge

Thank you for your lovely review :)

Rated 5 out of 5 stars

Hays Aldridge gave us the best,professional and friendly service as ever

Given excellent, professional but friendly service as ever from Gemma and the rest of the team. Don't change anything!!!

11 March 2026
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Reply from Hays Travel - Aldridge

We appreciate you taking the time to leave us such wonderful feedback and for awarding us 5 stars. We are so glad that you are happy with our team's service.Always a pleasure to book your holidays - Gemma

Rated 5 out of 5 stars

Holiday

We’ve used Hays Travel several times and wouldn’t go anywhere else now. Ruby sorted everything very professionally and throughly helping out with advice and knowledge.

11 March 2026
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Reply from Hays Travel - Aldridge

We appreciate you choosing us for your travel plans and for your kind words!
Hays Travel

Rated 5 out of 5 stars

I had to cancel a trip to Australia…

I had to cancel a trip to Australia because of the conflict in the Middle East and Ruby at Hays found me a new route via the USA, supported me through the process as I had to get new visas etc and booked it all within four days. She was friendly, efficient and very helpful and made a difficult week a lot better.

7 March 2026
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Reply from Hays Travel - Aldridge

We appreciate your wonderful feedback for Ruby! We are so glad we could assist you with your travel plans .
Hays Travel

Rated 5 out of 5 stars

Booking a holiday

The lady jamie-leigh was really helpful with all the questions i had and came back to me with the answers. Even after I've booked a holiday she's still helping me.

26 February 2026
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Reply from Hays Travel - Aldridge

Thank you for leaving Jamie-Leigh a 5-star review! We're so happy to hear that our team was helpful and continues to assist you even after booking.
Hays Travel

Rated 5 out of 5 stars

Jamie Lee was very helpful and very…

Jamie Lee was very helpful and very patient with all the questions we asked. She happily did the cruise comparisons that we requested enabling us to make our final decision.

3 March 2026
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Reply from Hays Travel - Aldridge

We appreciate you sharing your experience.

aldridge, Hays Travel

Rated 5 out of 5 stars

Excellent

Amy was brilliant, she was patient and met all of our needs.

3 March 2026
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Reply from Hays Travel - Aldridge

We appreciate you taking the time to leave us such a nice review; we are so glad that we met your needs with patience.

aldridge, Hays Travel

Rated 5 out of 5 stars

Always use Hays Travel in Aldridge

Always use Hays Travel in Aldridge
Staff are exceptional.

Thank you to Laura and Gemma

4 March 2026
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Reply from Hays Travel - Aldridge

We appreciate you choosing us in Aldridge! We're so happy our staff provided exceptional service. Thank you for your kind words.

aldridge, Hays Travel

Rated 5 out of 5 stars

Jamie-leigh was very helpful and went…

Jamie-leigh was very helpful and went through different locations and prices with us until we found what we were after.

22 February 2026
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Reply from Hays Travel - Aldridge

We're happy to hear that we could assist you in finding the perfect location and price. Thank you for sharing your positive experience with us!

aldridge, Hays Travel

Rated 5 out of 5 stars

Guided us to a great holiday booking

We were struggling to identify good locations to meet the needs of all in our party, browsing online, so decided to go to Hays Travel for advice, as they were recommended to us. It was a really positive experience as they carefully listened to what we were looking for before guiding us through a number of possible holidays. We felt unhurried and came away with some great options, one of which we booked through them later in the day. We really benefited from their good knowledge of the areas we were considering. As they took care of all the booking details it was also very hassle free. A holiday is a big cost and some knowledgeable help to ensure the right choices is such a good idea.

28 February 2026
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Reply from Hays Travel - Aldridge

We appreciate you sharing your experience. It's great to know you found the booking process hassle-free, and we thank you for your recommendation!
Hays Travel

Rated 5 out of 5 stars

Good experience

Helfull constructive advice.held our book untill we could get over to the shop special thanks to laura.who we booked through and ruby who completed our booking

28 February 2026
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Reply from Hays Travel - Aldridge

Thank you for your feedback!
Hays Travel

Rated 5 out of 5 stars

The assistant name Ruby was very good …

The assistant name Ruby was very good at finding holiday and explained everything in detail, she took her time looking at what was best for us, I have fully recommended her to my friends, who are booking this week
Last year we were pressurised into going to cape verde and we were very ill was not told about the out break of food poisoning and people had died

1 March 2026
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Reply from Hays Travel - Aldridge

We're happy to hear that you had a positive experience and that you found the assistance helpful. We appreciate you recommending us to your friends. We regret to hear about your previous experience and the issues you faced.
Hays Travel

Rated 5 out of 5 stars

Went in to look at a cruise

Went in to look at a cruise, Laura was so helpful & patient. We had 3 cruises companies in mind, Laura went through all our choices & changing dates to get us the best value. Thank you Laura

27 February 2026
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Reply from Hays Travel - Aldridge

We're so happy to hear that our assistance was helpful and that we could find you the best value for your cruise! Thank you for sharing your positive experience.
Hays Travel

Rated 5 out of 5 stars

brilliant service

brilliant service
did a individual holiday for me which was amazing value for money cheers Amy for all your work

27 February 2026
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Reply from Hays Travel - Aldridge

Thank you so much for the lovely feedback for Amy :)

Rated 5 out of 5 stars

Helpful & efficient

The agent - Ruby (Apprentice trainee!) was excellent. Really helpful, polite and considerate. Nothing was rushed or pressured. All requirements were considered and options shown. A great asset to the business

25 February 2026
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Reply from Hays Travel - Aldridge

Thank you for your kind words and for booking with us at Hays Travel Aldridge, we hope to see you again soon :) - Ruby

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