All the ladies at Hays Travel Ashbourne, are very professional, friendly and will do everything they can to help. I would recommend them to anyone looking to book a holiday.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlotte was absolutely brilliant shared in our excitement and made the whole experience so easy for us. Knowing everything sorted we got the cabin we wanted and is there for any questions we might h... See more
Company replied
Have used Hays Travel – Ashbourne for several years now and have always been pleased with the service all the staff have provided over the years.
Friendly, patient, and helpful in every way Elisa took time to explain everything in detail , & double checked that we were happy with everything
Company replied
Company details
- #21 of 202 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
5.0
Excellent
813 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gteat service from Hays Travel
My request was satisfied after quite a lot of trouble by Michelle. It was not straight forward .
1 July 2026
Another holiday booked efficiently.
Have used Hays Travel – Ashbourne for several years now and have always been pleased with the service all the staff have provided over the years.
7 July 2026
All the ladies at Hays Travel…
All the ladies at Hays Travel Ashbourne, are very professional, friendly and will do everything they can to help. I would recommend them to anyone looking to book a holiday.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly
Friendly, patient, and helpful in every way Elisa took time to explain everything in detail , & double checked that we were happy with everything
5 July 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review! It was lovely to meet you both and thank you for booking with us! Kind Regards, Elise.
The lady we booked with was very good…
The lady we booked with was very good there were 4 of us and she was most helpful with her sugestions we will definetly go back again.
28 June 2026
The staff are always helpful and polite…
The staff are always helpful and polite they always help you to the best of their abilities
1 July 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Cheryl and thank you for booking with us again. Kind regards Joanne
Michelle was most helpful as always in…
Michelle was most helpful as always in getting us a good deal.
1 July 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review and your continued support booking with us. Thanks Michelle
Always a great experience and wouldn’t…
Always a great experience and wouldn’t book my holidays anywhere xx
1 July 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continue support . Kind regards Charlotte
excellent help at Hayes ,Ashbourne.Very patient and thoughtful.
excellent help at Hayes ,Ashbourne.
19 June 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Felicity and thank you for booking your special holiday with us. I'm sure you're going to have an amazing time. Kind regards Joanne
I have used Hayes Travel several times…
I have used Hayes Travel several times for holidays. They provide a friendly and professional service. It gives me piece of mind to know everything is taken care of.
I would highly recommend them
27 June 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review. Thank you for your continued support booking all your holidays with me. Thanks Michelle
Our experience at Hayes Travel has…
Our experience at Hayes Travel has always
been excellent .
Good ,helpful service every time.
Visiting Hayes never dissapoints.
19 June 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Julie and thank you for booking with me over the years. Kind regards Joanne
Charlotte was absolutely brilliant…
Charlotte was absolutely brilliant shared in our excitement and made the whole experience so easy for us. Knowing everything sorted we got the cabin we wanted and is there for any questions we might have. Lovely lady a credit to your team. 😊
24 June 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely 5* review , it was a pleasure to book your cruise. I look forward to seeing you in store soon. Kind regards Charlotte
The girls at Ashbourne branch are…
The girls at Ashbourne branch are always helpful and would definitely use them again
23 June 2026
Reply from Hays Travel - Ashbourne
Thank you Wendy for your lovely feedback and for booking with us again. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your feedback and leaving a 5 star review. It is very appreciated! Kind regards, Elise
Brilliantly helpful
13 June 2026
Reply from Hays Travel - Ashbourne
Thank you for the 5* review , it was lovely to meet you both. Kind regards Charlotte
The staff were brilliant as usual
The staff were brilliant as usual we always use them for our holiday bookings as they are so lovely
19 June 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5* review and for your continued support. Kind regards Elise
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Kind regards Charlotte
The advice and help was appreciated we…
The advice and help was appreciated we knew where we wanted to go and the process was effortless so quick and easy got the hotel and flight we wanted it’s the first time we’ve booked through Hays travel and I’m so pleased we did
14 June 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review, it was so nice to meet you both and I hope you have a fabulous time away! Kind Regards, Elise.
Hays always look after us
Hays always look after us , booked this one over email and as good as ever , thank you
11 June 2026
Reply from Hays Travel - Ashbourne
Thank you for the 5* review and for your continued support. Kind regards Charlotte
Reply from Hays Travel - Ashbourne
Thank you for your very kind words, always a pleasure to book your holidays! Kind Regards, Elise.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.