We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
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Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.
Company replied
A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing... See more
Company replied
Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
866 reviews
Asks customers to review
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Very helpful and knowledgeable staff
Becky was able to give us detailed information in the travel agents about Skiathos as she had visited it herself. She was quick getting around the Jet2 website and knew how to find relevant information on the site quickly. She then sent the information to my email so we could consider more carefully at home. She then booked us the holiday and kept us informed. Polite and helpful.
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking quick and efficient
Michelle dealt with my booking very quickly and efficiently. She also obtained the price that I had been quoted.
28 August 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review. Thanks Michelle
Booking a Cruise …
Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.
26 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. It was lovely to meet you both and look forward to seeing you in store soon. Charlotte
Hays travel staff have excellent…
Hays travel staff have excellent knowledge the Staff remember you from one visit to another nothing is a problem to them they pull out all the steps to help find your perfect holiday
27 August 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review, it is always a pleasure to see you both! Have a fabulous time away, can't wait to hear all about it. Kind Regards, Elise.
Excellent service
Very pleased with the whole experience from start to finish .Very professional, knowledgeable, friendly and extremely helpful.
27 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review. It was lovely to meet you both and look forward to seeing you both soon. Charlotte
Reply from Hays Travel - Ashbourne
Thank you for your 5* review and for booking with us again. We really appreciate your business. Kind regards Becky
Very good on the initial booking but…
Very good on the initial booking but although requested still waiting for a hard copy of details.
18 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for speaking to me this morning. I am pleased the review was based on not receiving your paperwork and not the service you received in store. Thank you Michelle
Booking a Holiday that is tailor made to ones requirements
A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing the quote.
25 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely review. Enjoyed putting your holiday together for you. Really nice to meet you both. Thanks Michelle
Reply from Hays Travel - Ashbourne
Thank you for your lovely review and continued support. Thanks Joanne
Michelle was really helpful and made…
Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her.
16 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely 5 star review. It's always a pleasure and thank you for your continued support. Thanks Michelle
Because Becky listened to us and after…
Because Becky listened to us and after chopping and changing and even losing a holiday whilst online she came up Trump‘s with an alternative. Excellent service.
23 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for taking the time to leave a lovely review. I am glad we got there in the end! Have a fantastic time! Look forward to hearing about it when you return, Kind regards Becky
As usual Charlotte was friendly and…
As usual Charlotte was friendly and professional, we could not have asked for more .
22 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your 5* review and for your continued support. Look forward to seeing you soon. Kind regards Charlotte
Brilliant helpful service. Thank you
Booking holiday made very easy, couldn’t do enough to help, definitely recommend
14 August 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a lovely review. Your feedback is really appreciated. :) Kind regards Becky
we recently booked a holiday with Hays…
we recently booked a holiday with Hays Travel.Joanne our travel adviser is a delight her enthusiasm and caring attitude is a credit to Hayes she offered good advice tailoring the holiday to our requirements highly recommended.
11 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and your kind words. It was a pleasure to book your holiday. Thank you for booking with me. Kind regards Joanne
Stress Free Holiday Booking
We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and paperwork sent quickly.
8 August 2026
Reply from Hays Travel - Ashbourne
Thank you so much for booking with us again and for the 5 star review. Always a pleasure. Thanks Michelle
Great Service From Friendly People
Personal, friendly and knowledgeable service from staff who make choosing and booking a holiday easy.
19 August 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking with Hays Travel again. Kind regards Joanne
The staff are always friendly
The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one.
18th August 2026 Hays Travel Ashbourne DE6 1GH
19 August 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely review, so nice to see you again and thank you for your continued support. Thanks Michelle
very well dealt with very helpfull
very well dealt with very helpfull. excellant service,
11 August 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a 5* review. Your kind feedback is really appreciated. Best wishes, Becky
Reply from Hays Travel - Ashbourne
Thank you for your lovely review! Was a pleasure booking your holiday, we hope you have a lovely time away! Kind Regards, Elise.
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